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All reviews business suite shopping mall world trade rujak cingur small mall hand shower grand city living room under renovation bottled water train station rain shower large room submarine museum swimming pool walking distance nice place to stay
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6 - 11 of 227 reviews
Reviewed 21 August 2017

Chose this hotel because of its proximity to Grand City Convention Center. Booked the Business suite and was pleasantly surprised by the size of the room.

The Suite has a study (instead of a living room), a bathroom and the main bedroom.

I really like the large king sized bed (large enough to fit 3 adults comfortably) which came with 4 pillows. My room's window view is of INSIDE the hotel, but I was on the 6th floor so I don't have any noise complaints.

The bathroom was rather large although I didn't like the fact that they used rain shower but did not provide a flexible hand shower. They only gave one floormat for the bathroom although it was really spacious. They also had a hand towel hook/rack but they did not provide the hand towel.

Upon check in, I also found the room to have no toilet paper and bottled water but housekeeping was quick to provide.

There was an empty bar fridge in the room but like most hotel's bar fridges, it wasn't cold at all even after leaving my beverage inside overnight.

Breakfast was a disappointment as the options were limited and cold; several of the traditional Indonesian snacks tasted sour and spoilt.

They provided free outdoor parking.

TL;DR Room is great with minor problems, breakfast was horrible.

Room Tip: Request for outside view
  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

Worn out carpeting, creaky bath counter, room amenities are lacking (toilet roll is one-third only and they did not replace until the next day despite request). But I guess they are doing good business because breakfast was PACKED. Its like a game of musical chair that somebody grabs your seat once you go back for refill and you have to wait again for somebody to finish.

Stayed: July 2017, travelled on business
Thank Jhun7993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

Take a holiday with my big family in Surabaya, this is one of our families favorites hotel. The price always affordable for us, our business room is spacious with guests room, Clean and comfortable. Breakfast is delicious with various choices of food. Recommend this hotel to everyone.

Stayed: June 2017, travelled with family
1  Thank Imroni P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2017 via mobile

I enjoyed the time staying in this hotel with my family.
With that affordable rate for Business Suite of more than 48 sqm ??
Surrounded by a big famous mall of Surabaya Plaza, Submarine Museum, Railway Station, City Hall, World Trade Centre in a distance of only walk steps away ??

No kidding ??

Of course I'm in !!!

Stayed: June 2017, travelled with family
Thank Rachmadi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2017

Arrived here around 4.00 pm after a train trip from Jember. The room was ready. We have stayed here 3 or 4 times before and love it here. It is next door to a large plaza with good food places if you want to eat away from the hotel. The hotel has changed names and used to be called the Surabaya Plaza Hotel. It is also being renovated from the top down but that will not interfere with what you are doing. There are 2 lift stations and one is under renovation. It did not affect us
Service excellent as usual and it has a nice bar downstairs which surprisingly is quiet cheap now. Breakfast was good this morning as usual also. There is a little coffee area which we have used before also on the ground floor
Our room is on the second floor and has a separate lounge area with couch and chairs and a desk for your laptop needs. The bed and pillows are comfortable. There is a bar fridge. The room is quiet and you cannot here the noise from the main road below or the shopping mall either
Look, this place is good. There is not much else to say about it. Just keep in mind the traffic when you arrive at Surabaya airport or the train station. That is part of life here in Indonesia and I love the hustle and bustle character of this great country even though delays because of traffic can be a pain

Room Tip: Have never had a problem with any room. Always quiet
  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank guy_hubb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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