This is our first visit to the city of Surabaya. We had worries on various issues especially security. however, our concerns were soon resolved by the amazing hospitality received from all corners and especially all the staffs at JW Marriott Surabaya. We stayed 4 nights in a gorgeously decorated and impeccably serviced room 1013. During this period, we have received high standard services from check in to check out. Special thanks to Fiki, Indah and Yeye at breakfast service, Moga at in-room dining service and Iswanda at Bell service.
Special tips for all guest include taking advantage of the frequent shuttle pick up and drop off service between hotel and nearby tunjungan plaza mall. otherwise, it is a extremely safe 5 mins walk. Surabaya city is safe and sadly, this can't be said for most cities in Indonesia. Also, in room dining is highly recommended. tasted a few items and were not disappointed. I tasted the most delicious Sup buntut (oxtail soup) I ever had. there are 3 versions. grilled option is divine.More
- Free Wifi
- Free Parking