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All reviews horizon club jamoo restaurant horizon floor fantastic hotel five star hotel swimming pool business trip luxurious hotel ciputra world ciputra mall room service breakfast buffet is the executive lounge many choices wifi connection spacious room nishimura
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Reviewed 9 December 2017 via mobile

3 days 2 night stayed here , and i expected they have bathup but they dont ..
they only have bathup in executive suite .
lil bit disappointed. i ask to upgrade room but they also dont have for 2 days .

nga terlalu berkesan stay disini :(
apalagi staff resto dan cheff yg ga beretika ..
but luckily they have any good staff also .

Date of stay: December 2017
1  Thank Meilisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this reviewResponded 3 January 2018

Dear Meilisa L,

We apologise for any disappointment caused. Aside from suites, many of our rooms do in fact have baths and we have made a special note of your preference for any future visits.

We look forward to seeing you again soon.

Warm Regards,

Jonathan Reynolds
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017 via mobile

Stayed one day. I strongly suggest the property very nicely maintained & staff put a cherry on the cake. Food really nice. Rooms recently redecorated . I suggest rooms on higher floors really gives a nice view of city. Real worth for the money. Thanks for the very comfortable stay.

Date of stay: December 2017
Trip type: Travelled on business
Thank 679sushilb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this reviewResponded 3 January 2018

Dear 679sushilb,

Thank you for your fabulous review and kind comments.

We hope to have you with us again very soon.

Warm Regards,

Jonathan Reynolds
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2017

I stayed in this hotel for one week and I had a wonderful experience. Facilities are really good, nice spa and fitness center. The hotel also helped me with the airport-hotel transport. They have live-music at the central lounge some days and we can enjoy a drink or relax there.

Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Cafema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this reviewResponded 3 January 2018

Dear Cafema,

Thank you for your wonderful review. I was delighted to read that you enjoyed our new live lounge music. We look forward seeing you during a future visit to Shangri-La Surabaya!

Kind Regards,

Jonathan Reynolds
General Manager

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Reviewed 30 November 2017 via mobile

I absolutely loved this hotel.

Besides being one of the cheapest Shangri-La’s I’ve ever stayed in (rooms start at about $100 US) it has one of the best pool areas I’ve ever experienced in a hotel. A very large 2.4m deep heated pool, waterslide and kids pool.

Horizon club has high tea in the afternoon and complimentary cocktails in the evenings.

Plenty of restaurants to choose from. There is the standard hotel buffet, a Mexican restaurant and a Japanese restaurant. All the food we ate was delicious.

Service was impeccable. Rooms were spacious and clean and it had great skyline views of the city.

Staying here when you’re in Surabaya is a no brainer!

Date of stay: December 2017
Trip type: Travelled as a couple
Thank jasond134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this reviewResponded 3 January 2018

Dear Jason D,

Thank you for your generous review. It’s great to read that you were able to use so many of the facilities and indeed a number of our restaurants.

You might be interested to know that from 15th January 2018 Shangri-La Surabaya is hosting a Singapore dinning feast until the end of the month.

I hope you will get the opportunity to enjoy this one of a kind food and drink experience.

Warm Regards,

Jonathan Reynolds
General Manager

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Reviewed 30 November 2017

Excellent room and services. I am very satisfied to stay at shangrilla. I definetely will choose this hotel wherever i go. Nice experiences and perfect place to stay, great food. Recomended definetely.

Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank sangwijaya59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this reviewResponded 3 January 2018

Dear sangwijaya59,

Thank you for sharing this super review with us, we are honoured by your kind compliments. We look forward to welcoming you back again soon.

Kind Regards,

Jonathan Reynolds
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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