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4 - 9 of 906 reviews
Reviewed 28 September 2018 via mobile

How could I not be grateful when the staff of the hotel like Ms. Fidya Eka took such a great care of me to the point that she even remembered my favorite coffee option? Makes being sick in Surabaya feel like I was in spa heaven ridding my illness. Thank you, Ms. Fidya Eka.

Stayed: January 2018, travelled solo
Thank Silver B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018 via mobile

I choose the Sheratom is because located in the great area where I wanted to visit. They run as 4 stars hotel, connected to major shopping mall with many restaurants.

The food and the service is very good.
The check in and check out a bit slow.

over all stay quite enjoyable.

Stayed: September 2018, travelled with friends
Thank Marisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2018 via mobile

We stayed in club rooms floors 20 + and you can use club lounge cocktails 5pm-7pm and food from 6pm , the staff up here offer the best service I have ever experienced and I travel a lot they couldn’t do enough for you5 Star well done , beds and club rooms very good standard would definitely recommend.

Stayed: September 2018, travelled on business
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2018

I have stayed in Sheraton hotel Surabaya for several times, in this occasion, I am very impressed with the customer service for providing me the rooms that satisfied our need, especially travelling with a young child. I would mention several names who impressed me, they are: Zakiah and Putri from the receptions and from the secret garden restaurant: Chef Tony and Umbar for excellent service.
I have always felt at home whenever I come back and stayed at Sheraton hotel Surabaya.

Room Tip: it is located in one of the biggest shopping malls in Surabaya
  • Stayed: September 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Ftanzil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018 via mobile

The breakfast at sheraton surabaya is a pleasure.

The service is incredible and everyone seems to remember your name and your preferences. You only need to make a requezt once and the staff will remember. We stayed 7 days and the staff remember our hot drink preferences including who wants coffee in a mug and who in cup.

Chef tony and chef umbar plus their assistants eddie and chef fitri have excellent guest relation skills.

I been in f&B business for over 16 yearz and had always been my dream to have chefs like tony and umbar.

Thank you

Stayed: September 2018, travelled with family
Thank Ameen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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