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Reviewed 24 September 2018 via mobile

Located centrally and with nearby shopping mall and right opposite four points by Sheraton. Gardens are beautiful kept. The breakfast is fairly decent at the roof top indigo restaurant but the the maj heritage bar & pub is dingy, smoky n with super size mosquitos! Very unacceptable! A good value for money hotel with rich history n heritage.

Stayed: September 2018, travelled as a couple
Thank pam h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas E, General Manager at Hotel Majapahit Surabaya managed by AccorHotels, responded to this reviewResponded 4 October 2018

Dear pam h,

Thank you very much for taking the time to write us a review about Hotel Majapahit Surabaya. We are excited to read that you enjoyed the accommodating staff, central location easily reached in a short trip, well preserved rooms and manicured gardens.
We take very good notes of your concern on our pub, The Maj, being smoky and the mosquitos’ presence. We are currently installing air filtration units to support the air circulation and do regular fogging to reduce bug and mosquitos.
Your voice is very important for our improvement and please rest assured that your feedback has been shared and forwarded to the entire team for a better input and outcome in the future for we thrive to make every guest and loyal member feel welcome and valued.

Very Best Regards,

Thomas E.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2018

What a wonderful experience to have stayed in this heritage rich and classical hotel. No only are the well kept hotel, the friendly staff make you feel welcome, the history of the hotel is such a learning experience

Room Tip: Room at the ground floor is more accessible and bigger.
Stayed: September 2018, travelled on business
Review collected in partnership with this hotel
Thank LeatherTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas E, General Manager at Hotel Majapahit Surabaya managed by AccorHotels, responded to this reviewResponded 3 October 2018

Dear LeatherTraveller

Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya.
I am delighted to know that you extremely happy when you stayed here. It is a great pleasure to hear that we have met your expectations in all aspects: the hotel classic colonial architecture and interior surrounded by manicured gardens brings peace and tranquility, and especially the excellent service provided by our staff.
Thank you for sharing your experience with us and we do hope to serve you again on your future visit.

Very Best Regards,

Thomas E.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2018 via mobile

This is one of the most historical hotel I ever been. It’s like time travel, you take a step back in time. The place is beautiful the gardens are nice and the employees are so sweet and helpful. The rooms are big and everything you need will be there. The restaurant serves good food for a normal price. We really recommend this hotel. The only thing that could be better is the speed of the WiFi. But in those days there wasn’t even internet.

Stayed: September 2018, travelled as a couple
Thank Straks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas E, General Manager at Hotel Majapahit Surabaya managed by AccorHotels, responded to this reviewResponded 3 October 2018

Dear Straks,

It is a real pleasure to hear that you had a memorable stay with us. Thank you for your compliments due to your recent stay at Hotel Majapahit Surabaya.
It is a great honor to hear that we have met your expectations in all aspects: the hotel classic colonial architecture surrounded by manicured gardens, and especially the excellent service provided by our staff.
We understand your concern on the Wi-Fi connection that were not being responsive in some area, we are actually preparing to totally renewal our installations and offer the best WIFI experience.
Thank you for recommending our hotel to other travelers and we do hope to serve you whenever your travels bring you to Surabaya again.

Very Best Regards,

Thomas E.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018

The maintained architecture and interior of the colonial style hotel makes the hotel atmosphere different from other hotels, besides that it is also historic hotel which was told by one of the hotel staff who welcome kindly provided added value. For me this hotel is amazing....I'll be back

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Gerardus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas E, General Manager at Hotel Majapahit Surabaya managed by AccorHotels, responded to this reviewResponded 3 October 2018

Dear Gerardus S,

Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya.
I am delighted to know that you extremely happy when you stayed here. It is a great pleasure to hear that we have met your expectations in all aspects: the hotel classic colonial architecture surrounded by manicured gardens brings peace and tranquility, and especially the excellent service provided by our staff.
Thank you for sharing your experience with us and we do hope to serve you again on your future visit.

Very Best Regards,

Thomas E.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

Only came here for drinks in the lobby bar area.
Hotel is full of character and history.
It was lovely spending a couple of hours enjoying drinks before heading out for dinner.
Staff were extremely polite and friendly .
Decor is beautiful and the hotel is spotlessly clean.

Stayed: August 2018, travelled with friends
Thank BundyRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas E, General Manager at Hotel Majapahit Surabaya managed by AccorHotels, responded to this reviewResponded 3 October 2018

Dear BundyRed,

It is delightful to hear that you had a memorable experience with us. It was our pleasure to read your kind words as it is our goal to always create the best place to spend your time with positive atmosphere and excellent service.
Please do not forget to inform us when you are planning to come as we will be very happy to welcome you back!

Very Best Regards,

Thomas E.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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