Chose to stay at this hotel for a nostalgic reason. I used to stay and attend events at this hotel some 20 yrs ago when I used to work at the French Consulate on Darmo Kali, way back then. Came to visit Surabaya for a high school reunion. What a disappointment for staying at Novotel. I still love the ground....very nicely manicured but, unfortunately, not the room. It looks tired and need some renovations badly. The fainting couch in the room is stained - eewww......
Also, I had to call the front desk for my luke warm AC. They sent engineering right away though and made it colder. It's not as cold as I'd like to...but it's okay... I could live with it - considering I was staying only for 2 nights.
Overall, this hotel starts loosing its luster. Coming from someone in a hospitality business, I can see the potential....... it just needs some elbow grease!More
- Free Wifi
- Free Parking