We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (976)
Filter reviews
976 results
Traveller rating
158
394
249
102
73
Traveller type
Time of year
LanguageAll languages
More languages
158
394
249
102
73
Show reviews that mention
All reviews swimming pool garden view nice pool spacious room lobby area taxi gym poolside purpose foods
Filter
Updating list...
9 - 14 of 976 reviews
Reviewed 7 August 2018

This is the third time we stayed in this hotel, since we love the swimming pool very bad. A very large pool surrounded by relaxing ambience is this hotel value added.
But at our stay this time, we experience very bad hospitality from the hotel staff. Starting from a very late and poor service when we do check in. During our stays there, we also experience not too warm service from the staff, about giving greeting, helpful hands (to our daughter who want to return swimming towel, she find difficulties where to drop the towel, and noone can give her clear clue), etc.

Stayed: July 2018
Thank Tiwi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganjar_Laksmana, Executive Assistant Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 4 weeks ago

Dear Tiwi P,

Thank you very much for your loyalty to Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable comments regarding your staying experience with us.

Having read to your review, it is with our utmost regrets and sincerest apology that you had to undergo such experience. We believe that it must had been a very agonizing experience. We have shared your review to all of our team. Rest assured, corrective action plans have been taken as well as briefing the team work to avoid the re-occurrence in the future.

It is our wish that you still reserve the confidence for the Hotel. Allow us to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

The hotel itself is a little old but the rooms are still super clean & the staff are amazingly helpful. The pool is great and hotel has a very nice vibe to it. The location is ok, there are no restaurants within walking distance but if you download the Grab Ap it is super easy to get around Surabaya. I would stay here again.

  • Stayed: July 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank BryceY_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganjar_Laksmana, Executive Assistant Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 4 weeks ago

Dear Bryce Y,

Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better.

It is our wish to be your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future.

Sincerely,



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2018 via mobile

Hotel is not newly developed but well maintained. Centrally located yet maintain a quiet oasis once you’re inside. Balinese style Adult pool and children’s pool with a slide are the highlights. Buffet breakfast offers good selection from Indonesian to American and Continental. Plenty Parking spaces on site. Friendly staffs. Overall a wonderful stay.

Stayed: June 2018, travelled with family
Thank JTNYC888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 18 July 2018

Dear Valued Guest,

Thank you very much for staying with Novotel Surabaya Hotel & Suites and taking the time sharing your valuable experience with us.

We are excited to receive your positive feedback. We believe that this feedback could be a strong motivation for all of our team in continuously improving the service quality for all of valued guests. Your comments and suggestions are paramount for the Hotel.

We wish to always be your most preferred Hotel in Surabaya. As such, we always looking forward to welcoming you back to Novotel Surabaya Hotel & Suites in the near future.

Sincerely Yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

This hotel had pool with slide for children, have 3 pools, 2 for children, 1 for adult.

The room is spacious , the bathroom is so huge.

What can be improve? I suggest to improve the speed of restaurant service.

Stayed: June 2018, travelled with family
Thank Whisnuraga P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 26 June 2018

Dear Mr. Whisnuraga,

Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback.
We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel.

Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one.

Sincerely
Ganjar Laksmana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 21 June 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
View more reviews