i was here on 19-21st desember 2011 for a business trip. i got a standard room facing the garden (or more like somebody's roof). the room smells, the bellboy said it was because they spray mosquitoes-spray. umm okey. the room was average, not too small but not big. the carpet is so disgusthing. there's stains EVERYWHERE. the furniture's old. the bathroom is quite spacious for a standard room, but the bath tub is not really in a good condition. the television wasn't flat tv. it's like trapped in the 90s. i keep wondering if there's a ghost in it (hahahah). the hall way at first look modern,but then it's only a few first room in the hallway.
turns out, that those first room are the rooms which have been renovated and it's a different tyoe of room.
so what happened next is i upgrade my room to the new room. it's way better.
but, the bellboy (once again) told us to wait for half-an-hour for the air conditioner to work.
so i feel much better in this new room. but i cant understand why they doenst renovate the standard room???? it's waaaaaay different.
the lobby was hot,not enough air-con. the breakfast not good. i actually got pissed because they served mayonnaise while it looks yellow and looks more like a jam. it's also taste like pinnaple jam. really??? this is Accor standard???
it was far away from business place, takes 30minutes or more with those one way roads.
Mercure at Dharmo is waaaaaay better.
- Official Description (provided by the hotel):
- The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more less
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- Also Known As:
- Novotel Surabaya Hotel Surabaya
- Surabaya Novotel