We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“need major improvement!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Novotel Surabaya Hotel and Suites
Ranked #36 of 138 Hotels in Surabaya
Reviewed 22 December 2011

i was here on 19-21st desember 2011 for a business trip. i got a standard room facing the garden (or more like somebody's roof). the room smells, the bellboy said it was because they spray mosquitoes-spray. umm okey. the room was average, not too small but not big. the carpet is so disgusthing. there's stains EVERYWHERE. the furniture's old. the bathroom is quite spacious for a standard room, but the bath tub is not really in a good condition. the television wasn't flat tv. it's like trapped in the 90s. i keep wondering if there's a ghost in it (hahahah). the hall way at first look modern,but then it's only a few first room in the hallway.
turns out, that those first room are the rooms which have been renovated and it's a different tyoe of room.
so what happened next is i upgrade my room to the new room. it's way better.
but, the bellboy (once again) told us to wait for half-an-hour for the air conditioner to work.
so i feel much better in this new room. but i cant understand why they doenst renovate the standard room???? it's waaaaaay different.
the lobby was hot,not enough air-con. the breakfast not good. i actually got pissed because they served mayonnaise while it looks yellow and looks more like a jam. it's also taste like pinnaple jam. really??? this is Accor standard???
it was far away from business place, takes 30minutes or more with those one way roads.
Mercure at Dharmo is waaaaaay better.
not satisfied.sorry.

Room Tip: never choose standard room.
See more room tips
  • Stayed: December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kanaya a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (940)
Traveller rating
Traveller type
Time of year
Language
  • More languages

508 - 512 of 940 reviews

A TripAdvisor Member
Bandar Seri Begawan, Brunei Darussalam
11
Reviewed 20 December 2011

- got an old room whereas my other friends got the newly renovated room, why?
- Brown water from tap for the first 20 seconds of opening toilet tap
- asked for non-smoking room but got a smoking one. had the cheek to remove the ashtray as I was entering the room.did not even try to spray the room to remove the smell
- room smell damp
- couldn't get a table during breakfast on second day due to very large group. question is why no additional chairs/tables were made available?
- towels looked like there started life in 2005
- gave up trying to control the room aircon
- chargeable wifi at lobby, why?

  • Stayed: December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2011

after few trip to surabaya and to novotel surabaya... and just recently being a member of advantage plus - the old room need to be renovated very soon

i was a repeater client for novotel surabaya (not sure if reception recognize upon arrival) - and i was assigned to old room which is very far from the lobby.. and the room so smelly from carpet

in overall hotel is ok - however need to improve a lot in product

location is ok.. and please be careful if you take an afternoon (or rush hour) flight to the airport... can be a killing with the traffic - always check with the reception for rush hours and estimate a proper timing to go to the airport

and be careful with some taxi driver that will bring you make A LONG TOUR via highway... even it is not necesary

  • Stayed: December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hendry a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2011

We stayed for 3 nights in a 1 Bedroom apartment. The room was clean and the bed comfortable. We called the morning of arrival to request a baby cot to be set up in our room prior to our arrival. This was done as requested, even though we had planned to check in an hour before normal check-in time. The staff was outstanding and accommodating from the beginning of our stay to the end. They were the highlight of our stay, always providing prompt service with a smile.

On the other hand, the room could use some updating: the carpets were old and (with the exception of the 2nd day of our stay) the bathroom towels were no longer white and plushy. The living room curtains were thin and still let a lot of light into the room, although the bedroom curtains were truly blackout. One side of our room looked out to a large mosque that rang out loud calls to prayer (even at night), while the other side faced a train track that was equally loud (though not at night).

The outdoor swimming pool was large and there were 2 separate sections for children, which was great. There were a lot of daily activities for children, although we didn't take advantage of them.

The breakfast buffet was delicious! There were a lot of choices, from hot to cold items, and contained both western and Asian selections. The dinner buffet was equally delicious with an option for suki (hot pot style food).

The hotel is in a great location, close to a number of fun malls and places to eat. Overall, we enjoyed our stay.

  • Stayed: December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank livingbygrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2011

Having worked with the hotels management company previously for 5 years, there were certain expectations I had of a Novotel hotel. This hotel however did not meet any of those standard.
Myself and my two children stayed there in early December. I had booked on the hotels webpage thinking that this would at least guarantee me a room.
We arrive at the hotel only to the told that, the room we had booked was not available and the we were being upgraded to a 2 bedroom suite. I thought fantastic.
Wrong, we get to our room, only to discover that it is a relic from the 80's.
To start with the room had a slight mouldy, musty smell. On further inspection, I noticed that the smell was coming from the bathroom downstairs. It smelled of urine.
I was informed that the room had a full kitchen facility. There were no kitchen utensils to be found. The kettle (hot water) had a broken cable and of course no complimentary tea or coffee available.
I went to put my 3 year old's milk and food supplies in the fridge, only to find it extremely dirty. I had to ring room service for some dish detergent and a sponge to clean it myself.
The lounge room floor and bathroom floors were dusty and it seemed had not been cleaned.
No Safety Deposit box was available so had to carry our valuables everywhere.
When I was putting my children to sleep, we discovered that the room was close to a train line. We heard the trains passing until 11:30pm and then they restarted at 3am.
We were obviously not told of this piece of information upon check-in.
Later that night the children woke because they were hot, the a/c units could not be adjusted because they were old and the switches were broken.
This was the worst sleep we had ever experienced.
The next day I asked to be moved and was told that there were NO other rooms. We had to have another sleepless night.
In summary, when I was told that we were being Upgraded, my expectation was to receive a better quality room than the one I booked NOT, one that had less quality features but just an extra bed.
This hotel needs to have a major refurbishment, otherwise they need to change the photographs they have on theirs and every other booking platform site to REFLECT the real state of the rooms.
I would not recommend this hotel to families with children because you will get NO sleep.

Room Tip: Find a hotel closer to the city centre
See more room tips
  • Stayed: December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Flowerpolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Surabaya hotels
3.1 km away
Java Paragon Hotel & Residences
1.2 km away
Mercure Surabaya
Mercure Surabaya
#30 of 138 in Surabaya
722 reviews
0.4 km away
Grand Darmo Suite by AMITHYA
Show Prices
Show Prices
Show Prices
3.5 km away
Garden Palace Hotel
Garden Palace Hotel
#47 of 138 in Surabaya
294 reviews
3.6 km away
Fairfield by Marriott Surabaya
3 km away
Singgasana Hotel Surabaya
Singgasana Hotel Surabaya
#35 of 138 in Surabaya
207 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Surabaya Hotel and Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Surabaya Hotel and Suites

Address: Jl. Ngagel no. 173-175, Surabaya 60246, Indonesia
Phone Number:
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Surabaya
Price Range: €35 - €40 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Expedia, Accorhotels.com, Ebookers, Hotels.com, Agoda, 5viajes2012 S.L. and HotelQuickly so you can book your Novotel Surabaya Hotel and Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing