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“Great Service”

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Novotel Surabaya Hotel and Suites
Ranked #34 of 136 Hotels in Surabaya
Reviewed 18 September 2011

The first impression that I get once entering the hotel was the staff are very friendly. The way they greet the guest, help to transfer your luggage, escort you to the reception, and finally take you to the room, all were superb.

The lobby was great, definitely one of the nicest lobby I ever seen. It is spacious, with huge statues immersed from the lower floor.

Although this is quite old hotel, but apparently I stay in much older part of the hotel. The design and furniture are self explain. Lucky we stay on the third floor, so we don't have to go upstairs to much because in this part of building, elevator was not available.

Dinner was presented in banquet with wide choice from western, oriental,and Indonesian cuisines. If you like, you can seat in the outside part of restaurant that directly seated nearby the beautiful pool and garden.

Breakfast was held in the same restaurant and it was as nice as the dinner. Despite of many guest that having breakfast, thanks to efficient service, everything were handled properly.

This hotel is in renovation now. Once it is done, I believe that this will be one of recommended place to stay for vacation with family. It located not too far from Surabaya downtown, but it is still quite enough to have a nice and relaxing stay.

Room Tip: Since this hotel located nearby the train trail, request for a room that located in opposite to the...
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  • Stayed: September 2011, travelled with family
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Thank id02910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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A TripAdvisor Member
Semarang
56
Reviewed 7 September 2011

i stay in apartement room (family room). the room should need some renovation. looks very old. smell's not good. the furniture old, the equipment is old, refrigerator worse, bath shower sometimes cold sometimes hot. water not so clear and smelly.
Breakfast also not so good. not recommended.
Only the service of their people is good.
thank u

  • Stayed: September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2011

The room that i stayed at that time was humid and little bit dark. I don't know, maybe it because the rooms area that i stayed was old, different with the rooms area near the lobby. May be some part of NOVOTEL Surabaya should be renovated to make it fresh look and fresh air also.
Beside that, the mattress was too hard. Some spring was stick out and made scar on my thigh.
The only i think is valueable was the room has private balcony to make some fresh air in the humid room and the bathroom was quite clean.

  • Stayed: September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AYOOSRAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2011

  • Stayed: August 2011, travelled with family
    • Value
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Thank Yulianto S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 27 August 2011

GREAT service, even with the housekeeper and gardener , they always SMILE and make a greeting
thanks for the FOM and Mr. Dean (FO staff) who is give us free upgrade rooms
this is one of the best SERVICE at the hotels i have visit and VERY RECOMMENDED HOTEL for family vacation in surabaya. not far away from this hotel also there is carefour market
GOOD location , GOOD facilities and GREAT SERVICES

Room Tip: room was nice, only about carpets was old
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  • Stayed: August 2011, travelled with family
    • Value
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    • Cleanliness
    • Service
Thank Ants1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jl. Ngagel no. 173-175, Surabaya 60246, Indonesia
Phone Number:
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Surabaya
Price Range: €32 - €54 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel

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