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Reviewed 7 September 2011

i stay in apartement room (family room). the room should need some renovation. looks very old. smell's not good. the furniture old, the equipment is old, refrigerator worse, bath shower sometimes cold sometimes hot. water not so clear and smelly.
Breakfast also not so good. not recommended.
Only the service of their people is good.
thank u

  • Stayed: September 2011, travelled with family
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Thank DayTrip290844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2011

The room that i stayed at that time was humid and little bit dark. I don't know, maybe it because the rooms area that i stayed was old, different with the rooms area near the lobby. May be some part of NOVOTEL Surabaya should be renovated to make it fresh look and fresh air also.
Beside that, the mattress was too hard. Some spring was stick out and made scar on my thigh.
The only i think is valueable was the room has private balcony to make some fresh air in the humid room and the bathroom was quite clean.

  • Stayed: September 2011, travelled with family
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Thank AYOOSRAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2011

  • Stayed: August 2011, travelled with family
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 27 August 2011

GREAT service, even with the housekeeper and gardener , they always SMILE and make a greeting
thanks for the FOM and Mr. Dean (FO staff) who is give us free upgrade rooms
this is one of the best SERVICE at the hotels i have visit and VERY RECOMMENDED HOTEL for family vacation in surabaya. not far away from this hotel also there is carefour market
GOOD location , GOOD facilities and GREAT SERVICES

Room Tip: room was nice, only about carpets was old
  • Stayed: August 2011, travelled with family
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Thank Ants1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2011

Actually this is not suitable for my business trip, anyhow the room was spacious enough, but i got the room on right wing, which i found near a railroad, so for me , i could hear a train when it passed by.

Everything kind look old, and need some renovation.
The room service however was amazing for me.
The bar offered a very nice ambiance.
The swimming pool was also great, if you want to have a great weekend with your family here.

Room Tip: Try the left wing side from the lobby, for quiet room
  • Stayed: September 2010, travelled on business
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Thank TheJ723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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