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All reviews star hotel idul fitri stayed in a bedroom apartment long sofa sofa bed dim sum very comfortable room kids club the entire hotel warm service nice hotel hotel facilities last month executive lounge stayed one night toll road big room
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Reviewed 18 March 2018

We stayed 3 nights and each days was enjoyable.
Although i didn't associated it with traditional 5-stars hotels (it wasn't that spacious in space, when it comes to public facility) but the range of food was excited, the taste was actually there, since we were Indonesian and we loved spicy-pronounced dishes.
My fond memory was actually circling around their restauralt at 2nd floor, since we spent almost al the time at the hotel, Breakfast, lunches and dinners was lovely, and every mealtime and everyday was of circling combination-array of delicious dishes from asian food and eurpoean-style buffet.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank wahyu s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VasaHotel, Manager at Vasa Hotel Surabaya, responded to this reviewResponded 21 March 2018

Dear wahyu s,

Thank you very much for your kind review. I am very happy to read that you enjoyed dining at 209 Dining, our all day dining restaurant on the 2nd floor. We also have a Chinese Restaurant, Xiang Fu Hai, situated on the 5th floor, and we'll be opening another restaurant soon, so we're looking forward to welcoming you back for another memorable stay at Vasa Hotel Surabaya.

Best Regards,
Defy Syamsumar
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018 via mobile

Visa is a stunning 5 star hotel located in Surabaya, excellent on site restaurants and popular wedding and VIP venue, great location with easy access to restaurants such as Le Rucola and Our Bar - highly recommended.
Must visit Mt Bromo - did overnight at Lava lodge - basic accommodation but great views of Mr Bromo. Stunning scenery.

Date of stay: March 2018
Trip type: Travelled with friends
Thank Loshini L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VasaHotel, Manager at Vasa Hotel Surabaya, responded to this reviewResponded 14 March 2018

Dear Loshini L,

Thank you very much for your kind review. We appreciate you took the time to share your experience with other travellers.

Mount Bromo indeed is a must-see and we're glad you enjoyed your trip. Hopefully we'll see you again soon, should your travels bring you back to Surabaya.

Best Regards,
Defy Syamsumar
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018 via mobile

Ok... this is seriously one of the best hotel I’ve ever stayed... well at least for the price paid, never found any better. The check in staffs were attentive. The lobby is huge, regal and quite cozy (i think this hotel’s ballroom is one of the happening place for most Surabayans to hold a wedding or party, a tad hectic lobby everyday though). The room is spacious, huge bed, comfy pillows... and best of all, no weird smells or such on the bed, in the room. Quite huge sofa if you travelling in 3.... breakfast was alright... the pool and gym were amazing. Definitely a must!!! Worth every penny!!!

Date of stay: March 2018
Thank EligiusEmil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VasaHotel, Manager at Vasa Hotel Surabaya, responded to this reviewResponded 14 March 2018

Dear EligiusEmil,

We couldn't be happier after reading your excellent review. Your feedback is shared with the entire team, as I am sure it will motivate them to keep up the good work.

EligiusEmil, we can't wait to welcome you back on your next trip to Surabaya.

Best Regards,
Defy Syamsumar
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

Last month I spent several nights in this luxurious hotel. The hotel reception area is adorned with beautiful cristal installation up in the ceiling... Warm service and outstanding room is my biggest appraise. For those business travelers, you would be happy to see that the room is also equipped with am ironing board, for those last minute touch he he.
Breakfast was great. Local, American and continental.... All in all, a great staying experience.

Date of stay: February 2018
Trip type: Travelled on business
Thank Stefanus N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VasaHotel, Manager at Vasa Hotel Surabaya, responded to this reviewResponded 14 March 2018

Dear Stefanus N,

Thank you very much for taking the time to share your experience online.

We are delighted to read your positive feedback. We always strive to exceed our guests' service expectations, so it is great to read that our warm service was your biggest appraise. We'll certainly share this feedback with the entire team, as I am sure it will motivate them to keep up our excellent service level.

Once again, thank you for your kind review and we're looking forward to welcoming you again on your next trip to Surabaya.

Best Regards,
Defy Syamsumar
Director of Sales & Marketing

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Reviewed 21 February 2018 via mobile

Stayed here for 2 nights during my business trip, the room is huge with 2 queen bed size. The shower room sometimes have weird smell after we use it..

Breakfast selection is huge and has wide range of international food.

Location wise, it’s in west side of Surabaya and there is no malls nearby. There are some food stall around, but taxi or car rental needed if you want to travel to surabaya tourism spot.

Overall experience, it was nice to stay there and I’m loving the bed!

Date of stay: January 2018
Trip type: Travelled on business
Thank Berlinda_koe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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