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All reviews lawang sewu infinity pool bed size couple months nice hotel simpang lima semarang city souvenir shop great pool we've stayed four star free shuttle business travel will stay there again top floor short walk big room
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Reviewed 28 October 2018 via mobile

Hotel is rated 4 star, in term of location, friendliness, and staff response were very good. Unfortunately the upkeep was not, towels was yellow and dump, and bed sheets and pillow cases, in my unfortunate case, probably forgot to be changed as it was really smelly. But the hotel immediately had them changed after my complaint. May also check the quality of the outsourced laundry service.

Overall I still rated the hotel 3 for the quick response.

Date of stay: October 2018
Trip type: Travelled on business
Thank 123TEM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faried_Nurachman, Manager at Louis Kienne Hotel Pandanaran, responded to this reviewResponded 3 November 2018

Dear Mr. & Mrs. 123TEM,

Thank you for your generous review about Louis Kienne Hotel Pandanaran Semarang.

We highly appreciate your comments regarding our colleagues services, friendliness, our colleagues response and linen cleanliness.
We do apologize for the inconvenience experience during staying with us. We do appreciated and thank you for your input. We will improve more to ensure you have a good time staying with us.
We do hope you will have even better experience on your future plan on staying with us.

We look forward to welcome you back again in the future at Louis Kienne Hotel Pandanaran Semarang.

Sincerely Yours,
Faried Nurachman
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2018 via mobile

Actually this is not my first time here, still love to stay here. Only one things i can gift suggestion. Please make sure about your free parking, if your free parking not work dont tell the guest about that, not about the money i paid but this is your facilities. Its only small things, but still make understanding. Make sure about it. But i still like the location of this area, easy to go everywhere

Date of stay: October 2018
Trip type: Travelled with friends
Thank WAHYU T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faried_Nurachman, Manager at Louis Kienne Hotel Pandanaran, responded to this reviewResponded 3 November 2018

Dear Mr. Wahyu T.,

Thank you for your generous review about Louis Kienne Hotel Pandanaran Semarang.

We highly appreciate your comments regarding our parking system and parking facility.
We do apologize for the inconvenience experience during staying with us. We do appreciated and thank you for your input. We will improve more to ensure you have a good time staying with us.
We do hope you will have even better experience on your future plan on staying with us.

We look forward to welcome you back again in the future at Louis Kienne Hotel Pandanaran Semarang.

Sincerely Yours,
Faried Nurachman
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018

Love this hotel , especially when you travel for business. Location is good. My memorable things about this hotel is bed quality. Usually for the same price you get standard hard bed with pillow that give you stiffed neck in the morning. In Louis Kienne they gave you bed and pillow quality that guarantee your sleeping quality. Room interior is nice.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Ovie_Savitry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faried_Nurachman, Manager at Louis Kienne Hotel Pandanaran, responded to this reviewResponded 26 September 2018

Dear Mrs. Ovie Savity,

Thank you for your generous review about Louis Kienne Hotel Pandanaran Semarang.

We highly appreciate your comments regarding our strategic location and room conditions. You should try relaxing in our pool area in your future stay.
We do hope you will have even better experience on your future plan on staying with us.

We look forward to welcome you back again in the future at Louis Kienne Hotel Pandanaran Semarang.

Sincerely Yours,
Faried Nurachman
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2018 via mobile

Was not expected to be in a such nice hotel. I found the hotel are quite clean, spacious, well working aircondition, good tv channels, clean bathroom (and working hot water), in overall it’s money worth spending.

Few input for the management:
- towell, some of towell needs to be changed as its no longer ‘white’ nor smells fresh
- no refrigertator!
- some of the pillows leaves a murky smells therefore did not gives clean/fresh feeling
- elevator airfreshner choice is too strong and did not gives fresh smell
- no(t) enough stationaries nor normal hotel information kit

Date of stay: August 2018
Trip type: Travelled with friends
Thank sitisuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faried_Nurachman, Manager at Louis Kienne Hotel Pandanaran, responded to this reviewResponded 30 August 2018

Dear Mr. & Mrs. sitisuri,

Thank you for your generous review about Louis Kienne Hotel Pandanaran Semarang.

We highly appreciate your comments regarding our room conditions.
We do apologize for the inconvenience experience during staying with us. We do appreciated and thank you for your input. We will improve more to ensure you have a good time staying with us.
We do hope you will have even better experience on your future plan on staying with us.

We look forward to welcome you back again in the future at Louis Kienne Hotel Pandanaran Semarang.

Sincerely Yours,
Faried Nurachman
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2018 via mobile

We didn’t expect a 5 star pool on the rooftop, fantastic views and open 24/7, has a gym and a spa pool. Restaurant breakfast was very good and the service from such a large hotel was super friendly. Worth every penny, we will be back.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank lorne s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faried_Nurachman, Manager at Louis Kienne Hotel Pandanaran, responded to this reviewResponded 26 July 2018

Dear Mr. & Mrs. lorne S.,

Thank you for your 5 star rating & generous review about Louis Kienne Hotel Pandanaran Semarang.

We highly appreciate your comments regarding our breakfast, our coleagues service and our infinity pool.
We do hope you will have even better experience on your future plan on staying with us.

We look forward to welcome you back again in the future at Louis Kienne Hotel Pandanaran Semarang.

Sincerely Yours,
Faried Nurachman
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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