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All reviews big aquarium strategic location perfect hotel staying at this hotel fried rice nice stay swimming pool bec bip varieties design ms
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11 - 16 of 313 reviews
Reviewed 16 July 2017 via mobile

I really enjoy staying at this hotel. It is very close to the shooping area, and we can watch movies at cgv cinemas-BEC, even we watched midnight movies. And just walking from-to the hotel safely. The room is big enough for the three of us, and the bathroom is also clean. I will stay at this hotel for my next visit.

Stayed: July 2017, travelled with family
Thank grikan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YantySherley, Hotel Manger at Serela Merdeka, responded to this reviewResponded 18 July 2017

Dear Mr. grikan

Warmest Greetings from Serela Merdeka Hotel Bandung,

Thank you very much for your comments on tripadvisor, and thank you for staying at Serela Merdeka Hotel during in Bandung, I am very happy to see you and enjoyed stay with us, your comments are very valuables for the development our hotel, we will continue to improve our best quality of service, I hope to see you again in our hotel.

Best Regards,
Yanty Sherley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2017 via mobile

Compared with the similar price hotels in bandung, this hotel is clearly out of competition. No swimming pool, unbearable noise from the street (feels like sleeping on the street since our room was on the first floor). Breakfast was rather ok with very basic varieties

Stayed: May 2017, travelled as a couple
1  Thank misandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YantySherley, Hotel Manager at Serela Merdeka, responded to this reviewResponded 29 May 2017

Dear Mr Misandi

Warmest Greeting From Serela Merdeka Hotel

Our many thanks on your choice to stay in Serela Merdeka Hotel. We are certainly very grateful and appreciate for the time you have provided to review our hotel.

I have reviewed your comment and allow me to apologize for the dissatisfaction and inconvenience that you perceived during your stay,Please accept my sincere apology for not being able to meet your expectation. Your comments are very valuable to the improvement of Our Hotel.

Once again, words can't describe how thankful I am for your visit and kind review. I am looking forward to welcoming You again at Serela Merdeka Hotel. Feel free to contact me anytime for further information.

Best Regards,.
Yanty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2017

centrally located to Bandung city center, good hospitality, friendly staff, excellent services in breakfast with tasty variety kind of food & beverages, especially for the GRO (Ms. Sheny) who gave the best experienced in Serela Merdeka.

Stayed: March 2017, travelled on business
Review collected in partnership with this hotel
Thank rizkydeschiello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YantySherley, Hotel Manager at Serela Merdeka, responded to this reviewResponded 23 March 2017

Dear Mr. rizkydeschiello

Warmest Greetings from Serela Merdeka Hotel Bandung,

Thank you very much for your comments on tripadvisor, and thank you for staying at Serela Merdeka Hotel during in Bandung, I am very happy to see you and enjoyed stay with us, your comments are very valuables for the development our hotel, we will continue to improve our best quality of service, I hope to see you again in our hotel.

Best Regards,
Yanty Sherley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017 via mobile

I stayed there for a night with my husband. That was our first time come to serela, we decided to stay there because the location is so close with BEC as we are going to buy a camera there. Stay at serela is beyond our expectation we only ask for a good location but the fact is the hotel give us more. The first time we came there we are going to the lobby it was a small lobby but the ambience is so good, the reception is so helpful, they are escort us to the restaurant because we came too early at that time, while we are waiting the waitres is coming to us and giving us a welcome drink, with a green color the taste is good (you really have to try). The room is clean, quite small but still good for us.

Stayed: February 2017, travelled as a couple
1  Thank Ridha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2017

not so clean anymore, reception when check in and when we enter the reception area always busy with his cellphones , no smile and greetings fromreception , but the waiter and the janitor always keep smiling

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tiket.com
Thank yongkiharoen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YantySherley, Hotel Manager at Serela Merdeka, responded to this reviewResponded 21 March 2017
Google Translation

Dear Mr. Yongkiharoen

Salam Hangat dari Hotel Serela Merdeka

Terima kasih kami ucapkan atas pilihan anda untuk menginap di hotel kami. Kami tentunya sangat berterimakasih dan menghargai atas waktu yang telah anda sediakan untuk memberikan masukan kepada kami.

Menanggapi komen anda mengenai staff yang kurang ramah, kami mohon maaf atas ketidaknyamanan yang anda rasakan, dengan masukan tersebut tentunya kami akan mengevaluasi lebih jauh lagi mengenai kualitas karyawannya. Tentunya kami akan sangat senang bila di lain waktu anda kembali lagi menginap di hotel kami dan kami akan memberikan pelayanan yang jauh lebih baik lagi.

Atas nama manajemen dan seluruh staff Serela Merdeka Hotel Bandung sekali lagi mengucapkan terimakasih banyak atas kedatangan anda, serta saran-saran dan masukan anda yang membangun.

Best Regards,

Yanty

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