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Reviewed 16 November 2017 via mobile

Warm and Friendly welcoming by Pipit and fast registration process. Putri Eka as i known has a beautiful and humble passion in service as a GRO. Both of them is a good asset for this property. HK team very fast in order to provide what guest needed.
Inside the room everything is good, cleanlinness in the bathroom (shower glass) would be nice if EHK can put an eye on this.
Breakfast is superb, complete and for me it is more than what i expected with what i paid for. Some guest not touch some of food due to we have so many type of food.
It is good for service but not for a cost.
I think i have no negative comment for 1 of the Kagum hotel especially Gino Feruci Braga. Located is splendid in the famous district and the most important is this property have great service and staff like Putri Eka. Keep good working and success for you.

Date of stay: November 2017
Trip type: Travelled with friends
Thank Stanley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent T, Manager at Gino Feruci Braga Hotel, responded to this reviewResponded 17 November 2017

Hi Stanley G,
Greetings from Gino Braga,

Thank you for your beautiful review, Pipit and Eka personally say thank you for the compliment given.

Apologize that we still have things miss from our sight, I already ask my EHK and team to re check their general cleaning program again, which hopefully could give better and better service and facilities in the future.

We do looking forward to have you back here again on your next trip to Bandung, do not hesitate to contact us to assist on your need.

Warmest regards,

Vincent T

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Reviewed 28 September 2017 via mobile

a nice place to spend holiday if one wants a quite and relaxing place. My hotel located right at Braga City Walk which house eating and entertainment establishments. The people are really very friendly and helpful. One kind lady was so helpful she gave us a ride on her small motorbike to a spot where we caught a local cab.The weather was nice and cool.

Date of stay: September 2017
Trip type: Travelled as a couple
1  Thank tabuan6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent T, Manager at Gino Feruci Braga Hotel, responded to this reviewResponded 30 September 2017

Dear tabuan6,

Greetings from Gino Feruci Braga,

Thank you for your wonderful review and it's always a pleasure to give our friendly services to all of our guest.

tabuan6 should you have any plan to come back to Bandung do not hesitate to contact us. We looking forward to have you here on your next trip.

Warmest regards,
Vincent T

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Reviewed 26 September 2017 via mobile

I arrived there in the midnight (almost 12am) and was expected for warm and welcome friendly from the staff, considering the time I arrived. The staff was kind but unfortunately, just “okay”. Would be better if he/she could greet the guest warmer and friendlier.

The room was quite small but comfortable and the food for breakfast was nice.

This hotel located in the strategic place in braga street, surrounded by crowded area of entertainment, foods, and others.

Date of stay: September 2017
Trip type: Travelled on business
1  Thank Seshana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent T, Manager at Gino Feruci Braga Hotel, responded to this reviewResponded 30 September 2017

Dear Seshana A

Greetings from Gino Feruci Braga,

Thank you for your time and sharing us a wonderful review, i do apologize regarding less of warm welcome from my team. It has been share and remind again to all team that no matter what happen friendliness should always on our daily routine.

Seshana A once again many thanks for your review, we always looking forward for your next visit and please do not hesitate to contact us directly.

Warmest Regards,

Vincent T

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Reviewed 20 September 2017 via mobile

My room is at the 10floor room 1006. I only stay one night. I was booked the superior queen without breakfast, but reception said all already full, and some are under construction and she offering to join bed (the twin bed). I came to the hotel at 7pm, and i only have to wait for 5-10min for the room to be ready. Because i make the booking at 5pm which is quite fast. The staff were nice. Near everywhere, minimarket, mall,entertainment and restaurant are nearby the hotel.

- rainfall shower didn't work normal.
- the room is not very clean, stain in bed, carpet, wall and ceiling. (White furniture)
- AC broken? But at first its working and cold. And its on the wall, not using remote, i have to get out of bed to switch it on/off.
- old furniture, i mean its not that old, but it looks like old stuff by the color
- some staff are not very aware of us staying there??

++ bed so comfy puffy, i sleep very well.
+ hairdryer on bathroom
+ towel smell good
+ complimentary water,tea and coffee on room
+ complete bath amenities
+ highbuilding up to 18floor, top was 17 sublime lounge.
+ free parking, no charge.

Date of stay: September 2017
Trip type: Travelled as a couple
Thank Stay591946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent T, Manager at Gino Feruci Braga Hotel, responded to this reviewResponded 26 September 2017

Dear Guest,
Greetings from Gino Feruci braga,

Thank you for your review and your input to our room facilities, really do apologize for inconvenience happen during your stay with us.

Yes, all our AC remote are attached at the wall which urge you to wake up to set it. Room cleanliness and condition informed already to team and we are on progress re clean and re paint all the room we have.

Once again thank you for your review and i do apologize for inconvenience happen, we are always looking forward for your next trip.

Regards,
Vincent T

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Reviewed 3 September 2017 via mobile

Good Place : its on Braga which is very easy to access and very nice landmark.

Good Price : well, for 4 star hotel in Bandung i think this is very affordable

Good Services : fast check in, warm greeting, and free cake

Cons : breakfast its not as delicious as its look. and very disappointed because they said "fresh milk" but it's not -,- . overall for breakfast is 7/10

Date of stay: September 2017
Trip type: Travelled on business
Thank Ridvan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent T, Manager at Gino Feruci Braga Hotel, responded to this reviewResponded 6 September 2017

Dear Ridvan R
Greetings from Gino Feruci Braga,

Thank you for your time top give us fantastic review, and we are very happy to know that we managed to give you our best service.

Personally me and Food and Beverage team apologize regarding fresh milk during breakfast, i already talk and brief our team again regarding this and to make sure that this won't happen again.

Once again thank you for your review, we always looking forward to have you back here

Warmest Regards,
Vincent T

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