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Reviewed 5 September 2017

Arrived on 31st Friday following are our experience for the next 4 days.

The fronk-desk and the other staff we met are friendly. The check-in process was smooth. Before the trip, we had wrote in to inform that we will be arriving early and requested for an early check-in. Upon arrival, we were told that the Online Booking Agent did not update them and they were not aware. Even when we showed the email thread, the Front Desk could only reply "We were not informed by Booking.com, we don't know. No rooms available" Not much help for us, and quite an inconvenient as we had no place to freshen, change before leaving for a tour.

On a 2nd encountered, I spoke to a front desk staff asking for info on local transport. She does't not understand me and insist that I just hire the taxi. Which was going to cost me 10x more than the local transport. This shows poor communication skills and lack knowledge.

AND there's no window looking out. The picture that shows curtains, is actually for the window looking into the hallway and it's not indicated anywhere on their site. Also not mentioned it's a shared facilities of pool, gym, spa with the Hotel Aston next door. Imagine guest of both hotel sharing a small pool.

Breakfast served was of local dishes, which was alright. However could improve on the quality of food. Imagine being there at 6.30am and having cold fried rice, cold fried noodles and WEAK warm coffee. I mean if I was there late and almost end of serving time, i would understand. But in my case i was there early for 3 mornings and it's the same for all morning. Plus when hotel says breakfast starts at 6am, i would expect all to be ready. Not informing me that the chef for the "egg station" only comes in at 7am.

Rooms was acceptable, with clean sheets. Bathroom was average as the water pressure was not good and heater didn't really dispense hot water. Just luke-warm.

VERY POOR Wi-Fi service whether it's in the room or even in the lobby.

So overall it was an average stay and would I recommend. Maybe, but then I would have to advice ahead. Don't expect much.

  • Stayed: September 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank clyn88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017

This hotel resides exactly in front of Cihampelas Walks. It's good, clean enough, with the some sign of aged hotel. But since it's not too far from Bandung Station I would not complain it. My tips: ask for upper floor, because it felt too crowded on 1st floor. And smells cigarette.

Room Tip: Upper floor. Like in 2nd floor. Choose cornered room because it's bigger.
  • Stayed: February 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Satyani A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017

The Hotel
Excellent location, walking distance to Cihampelas Walk and other shops, and right in front of the hotel is the stairway access to Teras Cihampelas. Convenience stores and ATMs are basically in the same building

Check-in was a breeze with less than 5 minutes time. handed the keycard. friendly reception staff

Stayed at 2nd floor, standard room.
after exiting the elevator, we have to walk to another slighlty elevated floor
and we have to walk, practically around the hotel floor just to get to our room
(The building was previously a well known supermarket. so quite an odd structure)
We found out that it was faster taking the main stairs to/from the lobby rather than the elevator.

The Room.
the room is located waaay back. no outside view window since the bathroom is at the back of the room. there is a window right beside the door. So the room felt dark, and felt like its night time all day long (and made us woke up past the usual wake up time).
Bathroom is spacious and clean.
The beds are a bit high from the floor, And we believe the bedsheets needs attention. It looked clean, but our son got itchy sleeping on it.
Also the bed was stiff-hard. with a bonus of the noisy Air conditioner, I would not call it a good night sleep.

Swimming pool was excellent (it was Aston's, the neighbouring hotel's pool)

Breakfast was also great, the staffs are really fast on refilling the food trays & drinks

There is wifi, but at that time we did not get any internet connection at all and ended up connecting to Aston's free wifi (LOL)

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank fananda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2017

Just what you expected from Aston, The Fave Premiere Hotel well known from their hospitality, i have been stayed in this Fave Hotel in many city in Indonesia, very good, with nice room. Front office very helpful, the other staff as well very very excellent. Love this hotel. You can say that this is one of my faveourite Hotel... :D
Cant wait to stay in again.

Room Tip: This hotel provide a room for smoker. and if you want some quite room please not to choose room with Cihampelas view.
  • Stayed: May 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Nana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2017 via mobile

Decent hotel. Big rooms. Very efficient staff. Centrally located. Nice breakfast. Good mall and restaurants near by. Only problem was slow internet. Meeting rooms and karaoke bar additional facilities. Worth booking as per the budget.

Stayed: April 2017, travelled on business
Thank KapilB278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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