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Reviewed 16 September 2018

We had the pleasure to stay this week at Mandapa and I need to say that I have never been to a resort which offers such a stress less, seamless perfect vacation.
The only word which describe our stay there is superb.. simply everything, the layout of the resort, the interior, the rooms, the cleanliness, the food and of course the friendly staff..
Everything just runs so smooth, nothing will bother you, you will be very impressed.. all our request have been handled with perfection! When you walk around everybody is greeting you with your names.. hospitality in perfection.. all that all will make you feel that you never want to leave!
I need to say special thanks to Pak Dendi, who took so much care of us and put all his efforts to make us as happy as possible! You did an fantastic job.. Terima Kasih for everything you have done for us, we will always remember our stay there!
Also I need to say thank you to the staff of the spa, we went there every day, they are all super friendly and you could see that their smile is coming from their heart. Very kind and always in a good mood.. we enjoyed every second there.
Regarding the food, the quality is superb and everybody will find something at the breakfast or at one of the several restaurant which Mandapa has.. One afternoon we tried the Dulang-High-Tea.. it was a feast for the eyes and the taste of all the cakes and sandwiches was so delicious.
Also a thank you to your Reservation Agents who helped us to create a perfect stay.. I got a few names like Dipta, Lydia and Sintya..
Once again its incredible how much effort the staff put into their daily work to make you feel like in heaven..

  • Stayed: September 2018, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank Gruni1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 5 weeks ago

Dear Gruni1988,

It was an absolute pleasure to have you staying at Mandapa, a Ritz-Carlton Reserve, in Ubud for your holiday in Bali!
Thank you very much for your wonderful comments about our facilities, the food, the interior and the service offered by our Ladies and Gentlemen. Most importantly your reference to Dendi, your Patih (Butler), Dipta, Lydia and Sintya who are very thankful and proud to be recognized for their service and dedication. We were thrilled to learn that you had a “superb” stay.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Thank you,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018 via mobile

Mandapa was the last hotel in our Asia trip and we loved it, everything was perfect, there are no words enough to discribe it, magical, we had a villa and I can tell you it’s the best room we have ever stayed, everything so luxurious, our Butler Riadi was one of the highlights, he always made sure everything was perfect for us, always a smile and so helpful on everything we needed and more, Mandapa just gave me the best memories of my life

Stayed: September 2018, travelled as a couple
Thank Carlosarcu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 5 weeks ago

Dear Carlosarcu,

On behalf of all Mandapa, a Ritz-Carlton Reserve Team, I would like to thank you for staying with us for your holiday in Bali!
Thank you very much for your lovely comments about our facilities and the service offered by our Ladies and Gentlemen.
We have shared your praise for Riadi, your Patih (Butler) who is very grateful to be recognized for his service and dedication.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Best regards,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018

The Mandapa is one of the nicest properties in Ubud. The staff was very accommodating and the afternoon by the infinity pool in the jungle was zen. The rooms are the highlight.. very luxurious. Kubu is a unique dining experience in your own cocoon. Hotel management and staff will ensure that you have a great stay.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank KanataTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 5 weeks ago

Dear KanataTravels,

On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your holiday in Bali!
We are very appreciative for your wonderful comments about our facilities and the service offered by our Ladies and Gentlemen.
Thank you as well for you highlight about Kubu, our signature restaurant by the Ayung River.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Warm regards,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2018 via mobile

This is not only a beautiful property but it is very well managed and staffed. The facilities are impeccable and the employees are friendly, attentive, and multilingual (we spoke with our personal Butler in English, Spanish and Italian). Our butler organized our reservations for tours, restaurants, and transfer to the airport.

Stayed: September 2018, travelled with family
Thank migueldz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 14 September 2018

Dear migueldz,

It was a great pleasure to have you staying at Mandapa, a Ritz-Carlton Reserve, in Ubud for your holiday!
Thank you very much for your amazing comments about our facilities and the service offered by our Ladies and Gentlemen.
We were delighted to know that you had a wonderful stay in our village.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!
Best regards,
Ana

Ana Gorjão Henriques
General Manager

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Reviewed 10 September 2018 via mobile

WOW!

Mandapa is in its own class of hotels. We just stayed 3 nights in a 1 bedroom pool villa and we had such an amazing stay. From the moment we arrived, we were greeted by the friendly staff and quickly checked into our awesome pool villa. The views and resort grounds are unbelievable.

I definitely recommend staying in a Villa as the room was excellent with a large pool.

Definitely recommend the Volkswagen tour and Volcano hike.

Mandapa has wonderful personalized service and each and every staff member are always smiling and willing to help, answer any questions, take pictures, etc.

We had dinner at Kubu and strongly recommend eating here. It was a delicious and memorable meal in the private cocoon.

There were plenty of small details that go a long way. Hand written notes in the room daily and our picture from the day tour waiting in our room when we returned from the tour. These details make your resort stand out from the rest.

Thank you again Mandapa! We will cherish and always remember our amazing honeymoon stay!

Stayed: September 2018, travelled with family
2  Thank Evan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 11 September 2018

Dear Evan K,

On behalf of Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your honeymoon in Bali!
Thank you very much for your amazing comments about our facilities, the view and the service offered by our Ladies and Gentlemen.
Thank you also for your recommendation for the VW tour and Volcano hike.
We were delighted to know how much you enjoyed your stay in our village.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Best regards,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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