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Reviewed 23 April 2018

SuperB hotel! Great breakfast! Large and clean room (cleaned twice a day), wonderful garden and very nice pool. Restaurant at the pool was 100% Halal certified, which is a big plus for us. The staff was very nice and very polite. All in all, Fairmont in Sanur is a wonderful hotel and I would certainly recommend to pick this hotel is you stay in Sanur. I would definitely go back there if we end up in Bali again. Keep up the good work Fairmont team.

Room Tip: all suites are basically the same and pool view only means being closer to the pool/beach
  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank rams3y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall C, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 24 April 2018

Dear rams3y
I am extremely pleased to learn that we have well met your expectations during your stay with us. Thank you for taking the time to write such a lovely review of your experience.
Should you need any assistance with arrangements with your next stay with us, do not hesitate to let us know in advance.
It would be our pleasure to have you back as our guest at Fairmont Sanur Beach Bali in the future.
Thank you for allowing us to turn your moments into memories.
Kind Regards
Niall Cowan
General Manager

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Reviewed 23 April 2018 via mobile

What an amazing resort... our beautiful villa with pool, the breakfast with huge variety, the excellent food and the restaurants in general, and most importantly the staff, everything is nothing but amazing.
The staff always have that little something to make you smile and make your day. If you want a relaxing, peaceful and flawless stay, you can’t go wrong with Fairmont Sanur!

Stayed: April 2018, travelled as a couple
4  Thank Bongkyoung K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall C, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 24 April 2018

Dear Bongkyoung K
I am happy to learn that every moment with us, at Fairmont Sanur Beach Bali has led to a wonderful experience. We thank you for giving us the opportunity to take care of you in our very own ‘Fairmont’ way.
I and the entire team at The Fairmont Sanur Beach Bali look forward to welcoming you again soon, to our beautiful paradise.
Thank you for allowing us to turn your moments into memories. See you again soon!
Kind Regards
Niall Cowan
General Manager

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Reviewed 22 April 2018

Good size rooms and well designed, large balcony. We asked for sea view, and it was only just. Not worth the extra.

Staff were very good but only truly quality when a tip was in sight. We are happy to tip, but usually at the end of a full day on the beach. If they didn’t see one on first order, then made it felt.

Nothing for kids. Some board games, activities, etc would have been good.

Hotel Beach area is small but well shaded always with a lovely breeze and the facilities good, but the the sea is dirty and suffers a very large tide. So can be dry for half the day.

Pool is beautiful but warm water and poolside has little breeze so can be sweaty.

Hotel food was not to 5 star rating. Ok but not memorable. Breakfast was broad, but nothing special.

The site is large and the pathways very convoluted and confusing. You will be walking quite a bit.

Close to Sanur town (5 mins walk behind hotel - not along beach) where there is loads to do from tourist junk to good restaurants. Try Massimo’s Italian. Excellent if you stick to chef’s recommendation. Real Italians.

Room Tip: We had friends with garden view. All seem to be the same, so don’t pay extra. Higher up more breeze, but more walking.
Stayed: April 2018, travelled with family
4  Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall C, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 23 April 2018

Dear Peter D
Thank you for choosing Fairmont Sanur Beach Bali, for your recent vacation to the ‘Island of Gods’.
It is a pleasure to read that you had an enjoyable stay with us. We value the time you invested in writing your feedback, as we faithfully believe that it is through the perception of our guests that we can constantly improve the quality of the services we offer every day.
I am sorry to hear that you felt that there was ‘nothing’ for children to do at the resort. We do of course have an amazing kids club with a huge variety of activities for children to enjoy, including kite making, Balinese mask design and kids cooking classes amongst a large variety of other indoor and outdoor activities and pursuits. We do also have kids bicycles available for children to enjoy along the beautiful beach path that runs along the beach; such a wonderful way to explore Sanur as a family. There are also two kids pools together with our main 50m infinity pool available to cool off from the tropical Balinese sunshine. The beach at low tide is actually a wonderful place for parents to bring their children to explore the tidal pools for starfish and various other interesting sea life. The tidal aspect of the beach and ocean is a wonderful edification for children (with their parents) as well as fascinating family exploration of sea life inside of the coral reef.
As you must imagine the winds do, of course, vary from day to day and whilst the pool and beach may have been less ‘breezy’ than you may have wished, this aspect of the weather does change from day to day. My apologies that you found our pool to have insufficient ‘breeze’ for your preference, perhaps visit Bali during the months between August to February when there are more consistent on-shore sea-breezes.
Thank you for your feedback on our breakfast and food and beverage offering, I have shared your feedback with our Executive Chef who was saddened to hear that you found our extensive breakfast buffet as well as an a la carte breakfast menu to be lacking in options to meet your satisfaction. We constantly seek our guests feedback to endeavor to offer as many breakfast options as possible and would have valued your thoughts and feedback, during your stay, as to what you felt we could have included in our extensive offering.
The property is actually only 4 ac. in size and we do have directional signage situated around the property in appropriate locations. We also offer a buggy service for guests who would prefer to be driven from their villas to the lobby.
We appreciate that you have also shared your feedback on Sanur as a destination and have highlighted some of the many authentically local attractions that visitors to Sanur can enjoy.
We are always looking for ways we can improve our guest experience, thank you once again for your constructive feedback.
We look forward to welcome you back, once again, to Fairmont Sanur Beach, Bali in the near future.
Kind Regards
Niall Cowan
General Manager

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Reviewed 22 April 2018 via mobile

First time i checkin at fairmont bali i feel wowww,, your staff know everything from me, i like cofee n that day was my birthday n they well prepared for us,, that was a good personilized, thank you concierge
Nico from housekeeping he was good man thank you for cleaning our room,
Once again all of you is the best

Stayed: April 2018
7  Thank Apriliansyah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall C, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 23 April 2018

Dear Apriliansyah R
Thank you for taking the time to post your review, we are sure other travelers will enjoy reading your recommendations. We hope to have an opportunity to welcome you back very soon.
Thank you for allowing us to turn your moments into memories.
Kind Regards
Niall Cowan
General Manager

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Reviewed 21 April 2018 via mobile

we stay in Fairmont Sanur beach Bali for 5 nights and all was just perfect.
we loved the tranquility and the wanderfull service.
we had the best breakfast, fresh fruits, bakery and all the tasty local dishes.
we enjoyed the beach every day and the location of this hotel.
Cannot wait to be back!

Stayed: April 2018, travelled with family
8  Thank Jihee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall C, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 23 April 2018

Dear Jihee L
Thank you so much for this wonderful review it is much appreciated!
We are thrilled that you took advantage of our dining and resort facilities where our team played an integral part in your stay with us. Your kind words towards our team are greatly appreciated.
Please let us know when we can be of any further assistance and we look forward to welcoming you back in near future.
Thank you for allowing us to turn your moments into memories.
Kind Regards
Niall Cowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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