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“Really, Really Bad.”

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Inna Grand Bali Beach Hotel
Ranked #49 of 78 Hotels in Sanur
Melbourne, Australia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Really, Really Bad.”
Reviewed 4 February 2012

Worst night of my life. We were there for a layover as our flight got postponed, which was probably the only reason we stayed. If we hadn't gotten the room for free or felt in any way inclined to stay there for the purposes of a convenient layover, we would have moved to a better hotel elsewhere.

The room was old and in desperate need for renovation. Cleanliness was severely lacking. When we got there, there was hair everywhere- in the shower, on the toilet seat, on the bed.. the floor was dirty and the bed was full of sand. The shower was dirty and the water would clog up (with dirty water to ankle height. There was also no hot water. It was impossible to take a shower, and impossible to sleep. Apparently, not even the doors worked, as in the middle of the night we got locked out of our bathroom (for some odd reason!!) It took two confused men and a lot of waiting to get the door to finally open. In the end, they could open the door but couldn't fix the door knob itself so we just had to make sure the door was always open, which was most inconvenient.

I understand they didn't exactly have time to prepare all the rooms (properly) for everyone from our flight, so I'd cut them some slack, but everything in our room was absolutely disgraceful and quite inexcusable.

Breakfast also not very good. Fruits surrounded by flies which the restaurant staff chose to ignore.

  • Stayed February 2012, travelled with family
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank tat1500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (145)
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English first
Chicago, Illinois
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 February 2012

We went to this place in Dec 2011, the place is calm and peaceful. Grand lobby at entrance, 3 Swimming pools, many cottages, tower and one beach house. I stayed in the cottages. The cottages are bit old, however very peaceful and calm. The view from the cottage is beautiful. Ask for Sea side view cottage. You can also live in the tower, if you are fond of some modern gadgets. The only thing in tower is that the breakfast area is closeby. Otherwise if you are a couple and prefer peaceful antiquty of nature. Go for cottages with sea side view.

The hotel has a private beach, not so great, but better than Kuta beach, which is crowded and dirty.

A centralized saftey deposit box, and to be honest, I found the bext exchange rate in the hotel itself.

Room Tip: Cottages with sea side view
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vipul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 January 2012

I am coming to Inna GBB for 3 years now.
Last year it was still ok but this year ( i was there last 2 weeks of 2011) it was unacceptable.
I asked for a cottage, they wanted to give me one under a tree, very dirty, the ceiling was coming down.
So, back to the frontdesk and i got some keys, i could choose myself.
I picked the best, but that still was not good.
Bath was very dirty, wurms came out of the sewer.
I cleaned it myself.
Last 2 nights i heard animals running on the ceiling, that doesnt sleep very well.
The hotel should close and renovate everything, maybe than it is OK again.
The people are very friendly, they cannot help it.
I complained at the staff but they dont care, it is just for the money and that money is not staying on Bali but is going to the corrupt governement in Java.
This year was the last year, next year it is going to be Besakih Resort for me.

Room Tip: Try another hotel.
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  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GJVO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sanur hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2012

This was the least Balinese hotel in bali. The building is very ugly the rooms smell like mould. The lifts also stink. It was expensive and nothing much was included in the price. And I did not find the staff very helpful at all. I had to arrange everything myself noone would even make a phone call for me to arrange transport.the transport service attached to the hotel was sooo expensive. . I stayed at very small cheaper places in Bali that were 100 times better value and so helpful with everything. This was listed in a directory so I thought it would be ok but it was terrible.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lollystar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth - World's most remote city
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 December 2011

The hotel was one of the first major hotel built in Bali started from the dutch colonial times and has a bit of a history.

Was here and invited for a wedding.

Didn't pay for the rooms. So I will not provide a review based on value but based on what it felt.

We had our rooms not in the main hotel but in the wings which overlook the Diamond Wedding Chapel.

The rooms really need upgrading.
We had no in-room safe (something taken as a given in this day and age) the fridge were from the 1960's (no joke) and the beds were so springy due to age that it felt you were like on a water bed, any slight movement and you would be gyrating a while. Bathrooms also equally old and our airconditioning, again from the 1960/1970's were struggling.

I went for a swim in the main pools and well to be honest they need to clean it more often. Moss/Mould or something was growing in the stones underwater and it wasnt nice to look at.

Breakfast was like being in a large canteen very noisy. Food was Ok, but the chef's looked very tired and unresponsive. I think the hotel gets a lot of conferences type of bookings and tour groups because at a particular point in time (an hour plus before breakfast finished) the whole place became desserted.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oz_trav3ll3r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Inna Grand Bali Beach Hotel

Property: Inna Grand Bali Beach Hotel
Address: Jl. Hang Tuah, Sanur, Denpasar 80032, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 On the Beach Hotel in Sanur
#24 Luxury Hotel in Sanur
Price Range (Based on Average Rates): €
Hotel Class:4 star — Inna Grand Bali Beach Hotel 4*
Number of rooms: 523
Official Description (provided by the hotel):
Inna Grand Bali Beach is the most complete resort complex in Bali, in over 42 hectares. Set on a wide stretch and white sand of Sanur, with extensive landscaped gardens around mature trees. Having a wide range of facilities, including four beautiful beachside swimming pools, a modern SPA, Jacuzzi and fitness center, tennis court, a 9-hole golf course, 5 choice of restaurants with various specialties and refreshing bars as well as inclusive meeting & conference facilities which can accommodate 1000 people for standing reception. Enjoy the wonderful traditional music and dance styles brought to life in the evening cultural shows. The 523 bedrooms in 3 type of accommodation (246 rooms of a ten storey tower wing, 197 rooms of 4 blocks two storey building and 80 rooms of cottage) are spacious well appointed have individually controllable air conditioning, bath/shower, satellite TV, IDD dial telephone, hair dyer, mini bar, tea & coffee making facility, balcony or terrace and room safes. Guests can enjoy views of the blue sea or the lush tropical gardens. Inna Grand Bali Beach is a gracious Indonesia at seaside of every occasion. ... more   less 
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Also Known As:
Hotel Inna Grand Bali Beach
Grand Bali Beach Hotel
Inna Grand Bali Beach Hotel Sanur

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