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“Very Disappointed” 1 of 5 bubbles
Review of Mercure Resort Sanur

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Mercure Resort Sanur
Ranked #25 of 74 Hotels in Sanur
Bandung
Level Contributor
64 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Very Disappointed”
1 of 5 bubbles Reviewed 5 March 2012

I booked at mercure Sanur for 2 nights via Accor website. Check in very smooth and the reception staff very helpfull.
The first problem when I entered the room, the floor not clean and there's a rubbish at garbage at bath room. The room already worn.
After I complain, they offered to clean up the room but I want to change to another room, after I move, the pillow was very stink, i had to complain again.
I decided to stay only 1 night, but the reception said can't, because I booked online from accor web. After I complained to the manager on duty, he offered to upgrade the room to deluxe room.
The next day at the room, the aircon was leaked, they said will sent the technician to fix it but untill afternoon, waiting for 2,5 hours, they didn't fixed yet.
So, I decided to check out at that time. I moved to all seasons denpasar, with half rate from mercure sanur, but had a very good room. No complain.
It's just ordinary beach, nothing special. If you like beach, better stay at nusa dua, jimbaran or
benoa.
Don't try to book this hotel if you want your holiday will be trouble.
With the same price or higher better to book at Novotel Nusa Dua or Novotel Benoa.
I will never stay at this hotel, and never recommend to anyone.

  • Stayed March 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Ryan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, 7 March 2012
Dear Mr. Ryan D,

Greetings from Mercure Resort Sanur.

Thank you for reviewing your stay at our resort. We regret to read that your experience did not meet your expectations.

We have note your feedback concerning the cleanliness and ac problem, and rest assure we have shared this issue to our team for further actions in order to improve the quality of our services.

It is our hope to have the opportunity to serve you better in the near future.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,042 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (267)
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English first
Tilburg
Level Contributor
130 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 23 February 2012

We had a nice holiday in this hotel. The staff is very friendly and very service oriented. Beautiful room, dayly cleaned with orchids and shaped towels on the beds. A lot to do ion the surroundingsincluding nice restaurantser. Mama Putu is great to visit on the opposite of the hotel, simple but delicious food. A true reco from my site.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Marco G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, 1 March 2012
Dear Marco G,

Greetings from Mercure Resort Sanur.

Thank you for your complimentary on our staff, service, as well as the room. It is always a pleasure to hear that our guest was satisfied.

We hope you will return for another memorable holiday with us.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 21 February 2012

They got 2 pools. I loved the one near the beach. I was a little bit disappointed as they do not have a gym. Located in the same area of the hotel, there was a yoga studio which i didn't try. You will have to pay a fee if you would like to join the class (they have a free session once a week, if i' m note wrong). The location is lovely with the wide beach area and the small road along he beachwhich you can ride a bike or jog. The down side was there were too little sun bed comparing with the number of the hotel guests. Breakfast was good with the variety of food. I loved the omlet station. The chef at the station was kind enough to make fried eggs for me. Overall, I was ok with my stay there. I would be perfect for me if the hotel has a gym and its own yoga studio.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Modnuinoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, 22 February 2012
Dear Modnuinoi,

Greetings from Mercure Resort Sanur!

Thank you for sharing your memorable stay at our resort. We are delighted to hear that you were satisfied.

We've note very well your expectations concerning the gym and yoga studio. Rest assure your comment will be shared to our team to be reviewed.

We wish that you will come back for another stay with us in Sanur.

Yours Sincerely,
Mercure Resort Sanur Team
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Chicago, Illinois
Level Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 20 February 2012

We needed a hotel for a night after a cruise. This hotel was close to the cruise port in Benoa , Bali and on the beach. We did get an upgraded room on check in. The room was large and in decent shape. It seemed the room had not been used as it was musty smelling when we first opened the door. The smell soon was gone after the AC cooled down the room. The outdoor temps were very humid and hot and the AC had a hard time cooling the room. The buffet breakfast was fine. The hotel has a large beach area protected by a reef so safe for swimming. The pools were very nice as well. Food stall are on the beach near the hotel.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Frank1915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, 22 February 2012
Dear Frank1915,

Warm Greetings from Mercure Resort Sanur.

We very much appreciate your review about your stay with us.

Thank you for your complimentary on our resort. However we will mark your concern regarding the musty smell in the room, for our improvement in the future.

We are waiting to welcome you again in your next visit in Sanur.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Resort Sanur

Property: Mercure Resort Sanur
Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 On the Beach Hotel in Sanur
#17 Luxury Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Spa Hotel in Sanur
#18 Family Hotel in Sanur
Price Range (Based on Average Rates): €
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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