The Artotel is very very noisy !
Although the rooms are very nice and the breakfast is very good, there must be more to be a 4 star hotel !
1 The Artotel regulary closes each week hotel guests facilities, such as the roof top bar and swimming pool on the roof.
Then they sell/rent these facilities for weddings, conferences, parties etc. which also causes a lot of noise and inconvienieces till 22.00 hour.
If a hotel does NOT have any banqueting facilities then they should not close facilities who are paid by hotel guests and are for the use of hotel guests.
2 The swimmingpool on the roof top is too small and there are only 12-14 beds next to the pool.
The hotel has ca 60 rooms which means that there are about 120 hotel guests.
Supose that 35 hotel guests who wants to swim and lie next to the pool, then 26 guests cannot make use a bed beside the pool.
There are no facilities to lie in the shadow because there are no parasols near the pool.
3 The Artotel Beach Club is 35 minutes walk from the Artotel. (Or you have to take a taxi)
The General manager from the Artotel Beach club confirmed that the Artotel Beach Club and Artotel have different management and has nothing to do with each other.So no extra services are given too Artotel Guests who go for a swim there.
The Artotel Beach Club is very nice with a beautifull pool, restaurant and very good service.
4 The Artotel is located on the main street cross and not near the beach. (About 3 minutes walk)
They do not have any shuttle bus to go the The Artotel Beach Club.
5 The employees of the restaurant do their very best servicing the hotel guests. But they ask too quick if you are finished and then they want to take away your plate, glas, etc. This is sometimes annoying when you still have not finished your beakfast and stil are eating / drink.
Extra training for the employes would be advised.
6 You may expect from a 4 star hotel that reception employes should speak better english. Otherwise this may cause misunderstandings.
7 Check inn on arrival at the Artotel. Within less then 15 minutes the reception employe asked that if we could give a positive advise within 1 day on Tripadvisor for the Artotel, If we do so, then we receive a free cocktail. This is very very manipulating and very strange! (We have seen in the last 20 years we already come to Bali many 3-4-5 stars hotels, but non of them ever asked us to do so)
What is then their Tripadvisor rating worth!
