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Reviews (1,328)
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Reviewed 3 April 2018

Absolutely fantastic. It was all about the staff service for me , it was excellent at all times. The staff created a wonderful honeymoon holiday for us. Very hard to fault anything about the property.
The position , the room and I was surprised how good the food was, was all we could ask for.

Room Tip: Villa with pool
Stayed: April 2018, travelled as a couple
2  Thank robwestle6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inaya P, Public Relations Manager at INAYA Putri Bali Resort, responded to this reviewResponded 10 April 2018

Dear robwestle6,

We would like to express our gratitude for your honest review on TripAdvisor following your recent stay at INAYA Putri Bali.

It is delightful to know that you thoroughly enjoyed your stay with us, specifically to our well pointed room as your convenience is our priority here at INAYA Putri Bali. It is indeed nice to know when you enjoyed our deluxe pool access room, three-tier pool, beach facilities and how you savored the wide array of our dishes.

We are very pleased to learn that you choose our resort for your accommodation and your overall stay with us was truly amazing. And indeed, managing to create memorable moment for each guest is our mission, as we believe that INAYA Putri Bali is a home away from home for our guests.

I won’t miss to share your appraisal and wonderful comments to the rest of the teams and I am sure that after reading your compliments they will be even more motivated in delivering the best services to all our guests.

Thank you for sharing your experiences with us and it was a pleasure to have you as our valued guest. We look forward to welcome you again in the near future for another memorable stay at INAYA Putri Bali.


Warm Regards,


INAYA Putri Bali Management

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Reviewed 3 April 2018 via mobile

everything was very clean and on time, even when we arrive for the breakfast a little late at 11 they bring for us everything and its rare in other resorts. beach was clean and beach bar can be improved. i thing if tthe manager of resort do some small parties and dancing infront of ocean in the night and have some beach party it would be so mich better for young people also. everything was perfect but it can be improved by do some attractive things at night time. thnaks for good managing.

Stayed: March 2018, travelled as a couple
Thank ehsan1359esfahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inaya P, Public Relations Manager at INAYA Putri Bali Resort, responded to this reviewResponded 10 April 2018

Dear ehsan1359esfahan,

Please let us express our sincere gratitude for choosing INAYA Putri Bali as your accommodation amidst holiday in Bali, and we appreciate the time taken to share your recent experience during your stay.

I am most delighted to learn that you had a memorable stay with us and how you enjoyed every moment during your stay. Delivering excellent service with the warmth of Balinese hospitality is the trademark of the island that we aim to do at the resort, and hearing of your satisfaction certainly left a trace of smile to our face.

We are thrilled to read that you enjoyed our accommodation and hospitality, leading to the perfect getaway. How you mentioning every detail in terms of the service and facility it really warms our heart. We won't miss to share to the team how they delivered the service excellent to the guest.

Here, at INAYA Putri Bali we pay a great attention to ensure that every stay becomes unforgettable to all our guests and we found that we have succeeded to bring all the satisfaction for your holiday.

Your recommendation for the service rendered by entire of the team around the resort is much welcomed and truly encouraged them to always deliver their best service.

Again, thank you so much for your positive thoughts and comments. It is truly inspiring. We look forward to welcome you again in the near future with another memorable stay with us at INAYA Putri Bali.

Warm Regards,


INAYA Putri Bali Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Me and my partner stayed here for our honeymoon.

We stayed 6 nights.

Location.
Good location for Nusa dua. Upmarket area so area is fairly tidy and resort is on a nice beach that's regularly combed for rubbish.

Check in
Was friendly but room was not ready even tho it was 315pm. Given a welcome drink voucher and asked to come back.

Room
Room was Delux pool access.
Nice room how ever after arriving at our room found this room was quite dirty! Not what I would expect for a 5 star resort!

See attached photos.

Raised the issue with reception
Was then given another room however which was clean but air con was not working as good as the first room. (Very small amount of air coming from vent)

Now I hate to complain...

But this was our honeymoon so I had high hopes!!

Went back to reception. They sent some engineers down and they cleaned the filter which was clean anyway..
And they said it was ok now. There was no change in air flow. So went back to reception and said can we have our old room back and was told the resort was now full. Nothing they could do.

Later that evening the manager came and saw us and found us another room which was clean and the air con worked properly!! Yay success!

So definitely the aircon was not working correctly in that room. As both other rooms had great air flow

This was great to see the manager take the ownership to fix this, this was also followed up with a bowl of fruit platter and a letter.

Now it doesn't end there
The pool outside our room was lovely but some times we could smell sewage!!

I read this in some other reviews but didn't believe it until I stayed here.
We were in block 1 on the left so unsure if this smell affects other blocks.

Breakfast
Was the biggest selection I have ever seen in a resort!! But was stressful trying to get food as many Asian nationals push in front of you.

Swimming is great here pools or ocean.
But don't bother snorkeling...

This resort has apparently only been open for 3 years..
speaking to a staff member that 80 Percent of they clients are asian.

I found several spitting in the resort and speaking very loud! Which makes it hard to have a relaxing holiday.

Would I recommend this resort to others?
Yes based on the price but would look for better if your on your Honeymoon.

Room Tip: find a room without sewage smell - good luck!
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
4  Thank JJ R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inaya P, Public Relations Manager at INAYA Putri Bali Resort, responded to this reviewResponded 10 April 2018

Dear JJ R,


First of all we would like to thank you for choosing INAYA Putri Bali for your accommodation while you in Bali, and taking some of your valuable time to write a honest review about our property, based on your recent experience here at the resort.

It is nothing but pleasure for all of us to have had accommodating you and having you as our valued guest. We are extremely pleased your overall stay was amazing. Everyday, we always strive to exceed our guest's experience and knowing that we succeeded in exceeding yours is truly wonderful for us. I won't miss to share your positive feedback for INAYA Putri Bali with the entire of the team.

While I am grateful for your positive comments on our hotel, I sincerely regret to read about the issues you faced during your stay. Please rest assured that we are taking your constructive remarks seriously. We appreciate you reached out us in regards your feedback and thoughts as it help us greatly in improving our products, services, qualities and facilities. On behalf of the team, please let me express my sincere apology for the inconvenience caused on these occasions.

Thank you for sharing your experiences with us and it was a pleasure to have you as our valued guest. We look forward to welcome you again in the near future for another memorable stay at INAYA Putri Bali. Warm Regards, INAYA Putri Bali Management


Warm Regards,



INAYA Putri Bali Management

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Reviewed 3 April 2018

This resort has absolutely everything, the service was great, the food was great, the in-hotel local market is a great touch to Balinese culture and products. The facilities and surroundings will make you want to just settle in the resort for good. It's the closest resort to the countless number of shops in the local shopping center "Bali Collection". They've got a list of water sports you could book via the hotel and their pool is quite large. They have a large selection for breakfast and the Ice tea they serve is one of the best.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank NSDK83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inaya P, Public Relations Manager at INAYA Putri Bali Resort, responded to this reviewResponded 10 April 2018

Dear NSDK83,

Please let us express our sincere gratitude for choosing INAYA Putri Bali as your accommodation during holiday in Bali, and we appreciate the time taken to share your recent experience during your stay.

I am most delighted to learn that you had a memorable stay with us and how you enjoyed every moment during your stay. Delivering excellent service with the warmth of Balinese hospitality is the trademark of the island that we aim to do at the resort, and hearing of your satisfaction certainly left a trace of smile to our face.

Thank you as you have kindly outlined the things that exceeded your expectation such as rewarding our well designed and spacious room, spa, beach facilities, pool area and the beautiful white sandy beach.

We are thrilled to read that you enjoyed our accommodation and hospitality, leading to the perfect getaway. Every part of INAYA Putri Bali contributes to this feeling of being at home; our Food & Beverage provides a wide selection of dishes that represent different parts of the world for a delightful dining experience.

Your recommendation for the service rendered by our associates and the entire of the team around the resort is much welcomed and truly encouraged them to always deliver their best service.

Once again, thank you for taking the time to share your experience with us. We pride ourselves in making you feel welcome and valued. I won't miss to share your wonderful review and compliments to Irene and the entire of team, so they will be even more motivated in delivering outstanding service to all our guests.


Warm Regards,

INAYA Putri Bali Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

We had a wonderful time at Inaya. We upgraded to a pool room and it was worth the small amount of extra money.
Easy walking distance to Bali collective which has some great food.
The staff were all lovely and helpful (especially with our 1 year old) and made us feel very welcome.
The only let down would have to be breakfast. Was a huge selection of food but it was pretty average. My favourite thing when I go to Bali is the variety of fruit and there was lucky to be a few bits of pineapple and papaya laying about.
We ate at all the restaurants at the resort and found it all to be extremely fresh and delicious.
The main pools are large and lots of room to lay about. No cover over the kiddies pool was a bit of a shame.
Would I stay there again? Yes. It was definitely value for money!

Stayed: September 2017, travelled with family
1  Thank Allison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inaya P, Public Relations Manager at INAYA Putri Bali Resort, responded to this reviewResponded 10 April 2018

Dear Allison M,

We would like to extend our gratitude for choosing to stay and sharing your recent experience at INAYA Putri Bali through TripAdvisor.

We are thrilled to read that you enjoyed our accommodation and hospitality, leading to the perfect getaway. How you mentioning every detail in terms of the service and facility it really warms our heart. We won't miss to share to the team how they delivered the service excellent to the guest.

Here, at INAYA Putri Bali we pay a great attention to ensure that every stay becomes unforgettable to all our guests and we found that we have succeeded to bring all the satisfaction for your holiday.

Your recommendation for the service rendered by our associates and the entire of the team around the resort is much welcomed and truly encourage them to always deliver their best service.

Again, thank you so much for your positive thoughts and comments. It truly inspiring. We look forward to welcome you again in the near future with another memorable stay with us at INAYA Putri Bali.



Warm Regards,


INAYA Putri Bali Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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