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Aman Villas at Nusa Dua
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Reviewed 5 August 2012

We arrived in Amanusa transiting from Amankila. Arrival was unrivalled. Several Indonesian staff members were welcoming us and we were so warmly welcomed by lovely Hisayo-san, charming Japanese assistant-GM, with drinks in the open air bar near the lobby. We had an instant connection and over the days to come many great encounters. After that we quickly settled in our suite. Unlike Kila and Jiwo there is a television and Bose sound system in the room. Not that we missed this in the other hotels but still we enjoyed a DVD in bed before falling asleep once. There was a pool of perfect size with amazingly warm water… great for a night swim.

After a shower and a change of clothes we headed off to the Terrace which serves Indonesian and Thai cuisine. We had the tasting menu and we enjoyed an amazing diner of great quality. Utterly friendly and casual service made this the perfect evening. When dining at the terrace, one notices indeed the construction going on a bit further on the beach. Honestly, that did not bother us at all. When eating in the Italian restaurant or laying near the pool or in your villa… we never saw or heard any construction going on. Later during our stay we also dined at the Italian restaurant, which is considered the up-scale fine dining place. We had a lovely Italian meal and were glad we choose to go there but as we live close to Italy back home we have in fact many chances to enjoy Italian cuisine. We had our breakfast in our suite every morning, yummie eggs Benedict, everyday another smoothie, lots of fresh-cut fruits with yogurt and honey, French croissants, Belgian waffles… in fact anything you asked for was available. Feast for your tummies.

We divided our time over lounging near the impressive main pool (very quiet the entire time we were there) and were served fruit skewers and the usual pool amenities, our pool in the suite (we once mentioned that it would have been fun to float in the pool on an air mattress and the next thing we find near the pool was this funny crocodile. Loved it though and of course… the beach club. This was by far our nicest beach experience ever. When you indicate to anyone you fancy a dip in the ocean they direct you in one of the two VW cabriolets for a 5min drive to the beach. We just loved it. Once on the Aman private beach strip you are shown your bale which you could use if you prefer shadow and loungers in case you love a tan. I could easily spend weeks there without getting bored. We played chess in our bale, badminton on the sand, dived in the water and I recall one day we ate amazing pizza`s from the beach bistro.

We sometimes get bored of staying in the same place and go out and about, but I have to confess that we didn't actually leave Amanusa for the duration of our stay there. This is testament to how fabulous the place is. Oh about the spa, we did not visit the Spa Villa as we enjoyed the intimacy of our suite. We had massages twice, once on our suite terrace around sunset and another time in one of the beach bales. Again, nothing to fault… Great soft relaxing massages which made us feel so light and zen afterwards that in fact we never wanted to leave this place anymore.

One of the things we clearly noticed in all three Amans we visited during this trip is that they look after their staff, who all seemed very proud and happy to work there, a lot in fact since the resorts opened… about 20years ago. Kudos to Hisayo-san and Sean, also a very pleasant and down-to-earth man btw, to achieve this level of ultimate customer service.
After 4 days, it was time for us to leave as we had a commitment in KL the next morning. We have been looking (with the help of Hisayo-San and Sean) to fly back after our meeting to spend the last weekend of our trip in Amanusa, but all flights between both cities were sold out. What a sad moment that was.

Would we go back to this hotel? Without a shadow of a doubt. We absolutely loved it and would thoroughly recommend it. It is definitely worth its price setting.

  • Stayed: April 2012, travelled as a couple
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6  Thank SwissBelgiantraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2012

Have been there for new year 2010 for an 8 days stay. This is a fabulous hotel with an unmistakable Aman style. Unique, elegant, chic but extremely easy. Expensive as all Aman resorts but you feel the highest level of service possible. There is nothing you can't ask for

Room Tip: fantastic rooms all around. We stayed in a Pavilion right on the golf course, great. You are however in a tropical forest and small animals sing all night long!
  • Stayed: December 2011, travelled as a couple
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4  Thank pantomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

Amanusa is, without a doubt, the most discreet, elegant, and luxurious accommodation in the Denpasar area. I'm afraid it does not get as much business because of its location in Nusa Dua, and because it is not beachfront, but if you're looking for a place to relax before or after some long flights, it doesn't get any better than this.

Arrival/Transfer:
If you are arriving via the airport, Aman normally includes complimentary arrivals service which begins the moment you step off the plane. They collect your passports, visa fees, and baggage tickets and, before you know it, you've skipped the massive queues and are being offered cold towels & drinks on your way to the resort. The drive is about 30 minutes depending on traffic.

Upon our arrival, we are warmly greeted and escorted to our room where "check-in" is conducted. Passports are briefly borrowed (they copy your photographs so that the staff recognizes you throughout the resort, no bills for signing are presented until you depart), welcome drinks arrive, suite features are explained, and then you are left alone to take it all in.

Room:
Our pool suite was a contemporary twist on classic Aman style, with high ceilings, natural roof, soft elegant tones, and judicious use of stone. The outdoor space was fabulous, with a large bale on the upper level, and then a large private pool down a small set of stairs. The room also features an outdoor shower in addition to the indoor shower and tub. Small touches, such as the wonderful tuberose-infused soaps and lotions, probably influenced my opinion more than they should have! We felt the room offered a good combination of views and privacy. One should be aware that the resort is some distance from the sea, and your most immediate view is either golf course or tree line. We feel that the pool suite is worth the premium.

Common Areas:
Outside of the room, the resort pool and restaurants offer gorgeous design and elevated views towards the sea. The main pool is a sight to behold, especially at night. My wife commented that swimming in it would feel like swimming in a beautiful museum fountain!

The beach club is accessible only by a short car ride, but is well worth it. Service was the standard Aman beach experience, with drinks/sun lotion/cold towels delivered immediately to the bale and then you are left alone unless you signal for attention. The beach itself is a beautiful white sand affair, but beware it is not very private. The bales and loungers are set back from the sea and reasonably private, however other tourists from nearby resorts (and locals trying to sell things) walk along the water frequently.

Activities:
We haven't done any of their off site activities, as we found the options lacking and the resort was perfect for "the art of doing nothing". If you prefer an aggressive mix of cultural/natural activities with a beach, Amankila is much more suitable IMO. Perhaps this will change with the new GM Sean F. (who did such an incredible job with Amanjiwo), but the immediate surroundings seem limited and nearby highlights are usually packed with tourists.

Spa:
We had a massage next to our pool, and found it unremarkable, but we are not spa junkies...

Food:
We almost always select the Indonesian options and the food was mostly good, sometimes great. Prices are, of course, outrageously high by local standards, but not so much by luxury hotel standards. I would not come here just for a meal. Alcohol costs are mostly very high, but this is Indonesia!

Caveats:
There has been some construction at a nearby property which meant some noise throughout the day. This certainly interferes with the tranquility, but we never found it bad enough to outweigh the sheer pleasure of spending time at this beautiful place. I worry that they are building some rather large hotels nearby which may hurt the beach experience in the future. It should also be noted that this was the only Amanresort where the GM (Monty B. at the time) never appeared nor communicated with us at any point, although my understanding is that the wonderful Sean F. (previously at Amanjiwo) moved here after our stay. The resort has always felt pretty empty even for an Aman, which was a little eerie since the staff perhaps offers *too* much attention in this situation. Definitely not a place to go if you are looking to socialize and "be seen" by other guests! Lastly, of course, prices are high. If I had to choose just one due to budget, Amankila must be the choice.

Summary: Don't miss this gorgeously designed little paradise, if you have the time. Stay 2-3 nights to reset your clock and find some peace and quiet after what is likely some lengthy international travel to DPS. Follow up with some time at Amankila or Amandari, or both!!

Room Tip: Pool suites are worth the premium, make sure to contact the resort directly in advance to ensure features that are important to you.
  • Stayed: July 2011, travelled as a couple
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3  Thank bubb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2012

She said...

Coming off of a family trip in Taipei and finally heading to Bali for our much awaited honeymoon, my brand spanking new husband and I jetted off to Amanusa for the first of our two anticipated Aman experiences.

Arriving at Depansar airport, we were greeted right away by Aman representatives who cleared us through customs, bypassed lines and got our visas in a jiffy, handing us off to another Aman representative who assisted us with getting us to the Amanusa driver there to pick us up. Putu, our driver, was great. Cool, cold towels to refresh us from our travels along with offerings of beverages in a cooler kept at the seat of the front passenger's seat. We got caught in a bit of construction traffic so we got to chatting with Putu who was really wonderful in providing some history and background into Balinese/Hindu culture. Upon arriving at Amanusa, greeters were literally waiting outside as we pulled up through the spacious driveway. The warmth of our greeting was noted in my mind as a wow. Some may find the experience to be slightly intrusive depending on what your personal preferences are. Seemingly everyone on staff at Amanusa knew we were there for our honeymoon and knew us by our surname, always with a proper Babak and Ibu greeting. Aman resorts pride themselves on creating an experience centered around "home"...as if you were visiting a friend's luxurious home where everything was made available to you at the hint of a request. On top of that, it's all in the details. Fresh juice upon arrival & the check in process was quick and easy. None of that typical check in at the counter stuff...our passports were requested and while we sat there chatting with the GM who knew of our personal interests and hobbies, another staff had checked us in already -- no typical hotel process here. We were automatically upgraded to an ocean view suite as we were there for our honeymoon with a white ceremonious "flag" (I'm unsure of what you would call it) outside our door AND offered free couples honeymoon massages for our stay which became a staple at each of the Aman resorts we stayed at. Upon entering, there were fresh fruit awaiting, an amazing room and outdoor balcony/patio for us to potz around in, complete with a sunken bathtub filled with plumeria's & an outdoor shower. The indoor shower got semi-used once, but the drain was defunct and I had to finish off the second half of the shower outdoors. No complaints there though, although I should have made a mention of it before we left so the staff and attend to it for the next guest(s).

The property itself was beautiful - the pool is grand. First words that I uttered about the property was "opulent" & opulent it was. Fresh fruit & water, sunscreen & towels, all laid out to perfection for you the moment you hint that you are staying for a bit to enjoy the pool. My favorites were the beach club - big bed, sunbathing lounges, showers, the works. Plus it was secluded, with only 9 bales I believe. This was the best beach club of the 3 Aman resorts here in Bali. Well, only 2 of the 3 is by the beach though...

Food was great. Not spectacular as you would expect from a Michelin rated restaurant, but it can cater to all tastebuds. Breakfast was included for us, but unbeknownst to us, we had to have breakfast at one of the two restaurants on property to redeem...unfortunately, we ordered breakfast in our room for most of our stay...which we found out upon closing the bill that it was not included. However, for each guest per stay, you do get to choose from a list of activities that best appeals to you to indulge in. We chose Uluwatu which was a pretty fun experience and watching the Kecak dance was neat too.

Drivers to take you anywhere you want to go. Each Aman has different guidelines, please be sure to check. If it isn't included in the vicinity, they'll probably charge you 30-35 bucks per hour for driver + car. Totally reasonable, & please make sure to tip your driver.

*** They are renovating the golf course and have been for the past year. We were offered to go stay at Amankila in order to avoid the potential noise and disturbance which we accepted after some back and forth and goodness, were we glad we did. That property is spectacular...which you will read about in the next review. Amanusa's service and staff were wonderful, the room was beautiful & the beach club was rockin'. Go if you are a golfer (which we weren't), but make sure that their renovations are completed first. Nusa Dua, while cosmetic and manufactured, is central to many villages and closer to Depansar than Amankila, located on the East end of the island, so makes for an easy trek to Kutu, Seminyak and onward.

Room Tip: We were in room # 28 & loved it! Partial ocean view, sunrise...
  • Stayed: June 2012, travelled as a couple
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Thank graciewangie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2012

We traveled to Bali at the end of April and narrowed our accommodation choices to Amanusa and St. Regis. We decided on Amanusa because of its reputation for excellence but were initially apprehensive of our choice on two accounts; first, it is an older property and second, it wasn’t beachfront. In the end, we discovered our fears unfounded. The property was very well maintained, reflecting the room rates, and the beach was much more tranquil and exclusive than that of St. Regis’. The Amanusa beach consisted of nine beach bales while the St. Regis beach was lined with three long rows of beach loungers. The privacy and serentity at the Amanusa beach more than made up for the lack of direct beach access. As a side note, we never had to wait for transportation to get to and from the beach and the safari jeeps were fun to ride in.

Amanusa’s excellent service has been mentioned in previous entries so I will not elaborate. However, I would like to mention the VIP immigration service for Amanusa guests. Denpasar airport is infamous for being slow. We passed through immigration in a mere 20 minutes and was escorted to the Amanusa van outside. This made for an excellent start to a restful holiday.

Room Tip: The ocean is quite far away in the Ocean View rooms.
  • Stayed: April 2012, travelled with family
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2  Thank 3LittleBeachBums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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