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“10 night stay”
Review of Fontana Hotel Bali

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Fontana Hotel Bali
Ranked #36 of 251 Hotels in Kuta
Certificate of Excellence
Reviewed 19 October 2017 via mobile

First of all we were delayed by 24 hours and the hotel had kept our booking, the staff are awesome, so frendly and helpfull with every query.We had a great time staying here to food was top notch and although we booked a breakfast we tended to eat here all the time because the food was so good, the rooms were spacious and ac is free, clean and tidy giving good value for money, free safe in the room, its a short taxi ride to the beautiful beach at Legian costing around 3 pounds stirling, the beach was clean and tidy with plenty of food outlets to eat, the only down side are the sellers on the beach-thet do get annoying, local to the hotel there are lots of shops but again Legian and Seminyak are only a 5 min taxi ride away, Bali is a wonderful country and the people are fantastic, we are sad to leave.

Stayed: October 2017, travelled with family
Thank Simon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontanahotelbali, General Manager at Fontana Hotel Bali, responded to this reviewResponded 21 October 2017

Dear Mr. Simon G,

Thank you for taking time to share your great review of your recent stay. We are glad to read that you had an enjoyable stay with great compliment of the hospitality of our staffs, location, comfortable room and our breakfast. We are definitely looking forward to welcoming you again in your next holiday.

Sincerely,

I Wayan Karta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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24 - 28 of 796 reviews

Reviewed 11 October 2017

First room was in ground floor. The view was just a wall. Transferred to the 2nd floor where there was a nice view. Hotel has a well equipped gym in the 4th floor. Also available on this floor is a Spa. Rooms cleaned daily, with toiletries issued daily, including toothbrushes and a dental cleaning cream. No / limited variety during breakfast

Room Tip: Better views are from 1st to 3rd floors
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  • Stayed: October 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Nyameka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontanahotelbali, General Manager at Fontana Hotel Bali, responded to this reviewResponded 13 October 2017

Dear Mr/s. Nyameka M,

Thank you for taking time to share your great review of your recent stay. We are glad to read that you had enjoyed your stay. We do apologize that our breakfast is not reach your satisfaction, while I wish you had a better experience. We will share your concern to the related department as we use to learn and improve immediately hope it will not happen again in the future. We do hope to have another opportunity to be able to welcoming you again in Fontana Hotel Bali, a PHM Collection.

Sincerely,

I Wayan Karta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

Strategic hotel near food place, the room is good enough but the lighting on the bathroom is not enough, the bathroom kinda dark. Add more lighting will be good. The staff are very welcome and helpful.

Stayed: September 2017, travelled as a couple
Thank Iswanto T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontanahotelbali, General Manager at Fontana Hotel Bali, responded to this reviewResponded 6 October 2017

Dear Mr. Iswanto T,

Thank you for taking time to share your great review of your recent stay. We are glad to read that you had enjoyed your stay especially the hospitality of our staffs. We do apologize for the bathroom light issue, we will do our best to improve this concern and we are highly appreciated for let us know. Hope we can improve it as soon as possible. We do hope to have another opportunity to welcoming you again in Fontana Hotel Bali, a PHM Collection.

Sincerely,

I Wayan Karta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

Room
Look of the room was pretty ok. Personally, we didn’t like Interiors of the room. Placement of the TV near to mirror and light, wall hanging etc.. May be, we noted the differences as we stayed in a resort in Ubud before coming here.
Toilet hand faucet had some water problem. Bath area didn’t have a proper draining. (specific to room no. 322).
Room was a non-smoking room, but most of them were smoking in neighboring balconies, and we could get the smell even inside the room, which was very bad.
Towels were looking as if they were not washed properly for ages.
We had a disturbed sleep as you can hear noises outside the room.

Amenities
Swimming pool was good and maintained properly.

Restaurant
Breakfast menu was a wide spread buffet, but none of the items kept upto the taste. Breads, croissants didn’t taste good either.

Finally, stay here only when you have an entire day outside and coming back only for sleeping.

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank PragatiSubbaiyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontanahotelbali, General Manager at Fontana Hotel Bali, responded to this reviewResponded 27 September 2017

Dear Mr/s. PragatiSubbaiyan,

Thank you for taking the time to share your feedback of your recent stay. We do apologize for the several issues during your stay, while I wish you had a better experience.
Regarding to the bathroom issue, we thank you for let us know and we will take serious action to follow up this issue, hope it will not happen again in shortly. We keep doing controlling our area and maintain it by the schedule. Regarding to the soundproof issue, we do apologize for this inconveniences, in you next stay kindly contact our front desk if you need to change room or feeling disturb by the neighbor. We will do our best to reduce this issue.
For the Breakfast issue, we do apologize that our breakfast did not reach yoru satisfaction. We will share your concern to the related department as we use to learn and improve in shortly, hope it will not happen again in your next stay.
We thank you for let us know the issues. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

I Wayan Karta
General Manager

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Reviewed 23 September 2017 via mobile

Overall, great service, great room, good location, great stay! Have nothing to complain about! Definitely will come back again next time I'm in Bali. Recommended for any type of travellers who would like to visit Bali.

Stayed: September 2017, travelled with family
Thank ClarenLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontanahotelbali, General Manager at Fontana Hotel Bali, responded to this reviewResponded 25 September 2017

Dear Mr/s. ClarenLee,

Thank you for taking time to share your great review of your recent stay. We are glad to read that you had an enjoyable with great compliment of our room, location and the hospitality of our staffs. We are definitely looking forward to welcoming you again soon.

Sincerely,

I Wayan Karta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fontana Hotel Bali

Address: Jl. Dewi Sri no. 68, Legian, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuta
#8 Romantic Hotel in Kuta
#24 Luxury Hotel in Kuta
#26 Spa Hotel in Kuta
Price Range: €23 - €53 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fontana Hotel Bali 4*
Number of rooms: 136
Official Description (provided by the hotel):
Fontana Hotel Bali, a PHM Collection offers an affordable Balinese lifestyle experience in an elegant way. A collaboration masterpiece by environmentalist architect, Popo Danes, and the former Super Potato Tokyo's designer, Nobuyuki Narabayashi, it is uniquely designed to accommodate a modern lifestyle in Bali while maintaining the authentic feel of Balinese nature. Located right at the center of Kuta area, just one block away from Legian area and 20 minutes away from the Ngurah Rai International airport, Fontana Hotel Bali, a PHM Collection gives you an opportunity to experience the true Kuta without having to fight the crowd. ... more   less 
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Also Known As:
Fontana Hotel Bali Kuta

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