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Reviewed 4 weeks ago

Go Rock Royalty if you can!! Extra staff attention and staff/guest ratio, great and quiet pool / dining / drinks area, they adored the little ones, great luxury kids suite. Pool was huge, kids water park was perfect for a 4 year old, you didn't hear the hustle and bustle of Kuta but it was at your doorstep if you wanted in.

  • Stayed: August 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
1  Thank mozz007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 4 weeks ago

Dear mozz007,

Thank you so much for being our rock star at the Hard Rock Hotel Bali. I will take great pleasure in sharing the good news to the team. We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced.

Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Hard Rock Hotel Kuta is a brilliantly set out property which is great for families. The staff went out of their way to make our stay extra enjoyable. The housekeeping attendants made a special animal towel each night for us during turn down service and the breakfast staff were friendly and kind.The pool was a big stand out for us. It is clean and has lots of play areas for children as well as quiet zones for adults. The only thing that we weren’t impressed with we’re some of the hotels prices for extras (food, merchandise, beverages). These were quite pricey in comparison to the surrounding neighbourhoods, but if you are a lengthy visitor at the hotel, they do give you discounts through the resort for these things.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Tara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 4 weeks ago

Dear Tara02,

Thank you so much for being our rock star at the Hard Rock Hotel Bali. I will take great pleasure in sharing the good news to the team. You might like to know our prices are very competitively positioned at the level of 4 and 5 star hotels in the city and expecially food and drinks are very much lower than Seminyak, Ubud, Malls and even the Airport. We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced.

Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

earlier booking is required to get the price which is affordable for its reputation. nevertheless, the extra offer provided by the management such as photo session for free of charge need improvement for high number of reservation. the iptv is so great that provide a range of channels.

Room Tip: get room with sea view for worthwhile staying in bali
  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank coyok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 4 weeks ago

Dear coyok,

Thank you so much for being our rock star at the Hard Rock Hotel Bali. I will take great pleasure in sharing the good news to the team. We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced.

Thank you for letting us know about the photo session. We will certainly look into it.
Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Good experience overall but the band music and kids club can be better. Kid was not encouraged to put the sun hut and no sunscreen was available for kids to use while under the care. Activities for kids were great and my 8 yo was keen to go for at least 5 days out of 7 .she got bored at the end of our stay

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lazolga1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 4 weeks ago

Dear lazolga1,

Thank you so much for being our rock star at the Hard Rock Hotel Bali. Your feedback is highly valued and will be shared with my team.
Thank you for letting me know about the live band as well as kids club. It would be great if you can give us some suggestions for the same for us to look into. I can be contacted at (eam.bali@hardrockhotels.net)

Equally happy to know you had a good time with us too.

We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced. Thank you for letting us know about the photo session. We will certainly look into it. Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Absolutely loved every part of this resort, from the room to the amenities and the staff went beyond what you expect from customer service, highly recommend this resort for families with younger children, will definitely book again in the future.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ingridbU2125VO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 4 weeks ago

Dear ingridbU2125VO,

Thank you so much for being our rock star at the Hard Rock Hotel Bali. I will take great pleasure in sharing the good news to the team. We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced.

Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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