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Reviewed 4 weeks ago

Good experience overall but the band music and kids club can be better. Kid was not encouraged to put the sun hut and no sunscreen was available for kids to use while under the care. Activities for kids were great and my 8 yo was keen to go for at least 5 days out of 7 .she got bored at the end of our stay

  • Stayed: September 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel
Thank lazolga1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 3 weeks ago

Dear lazolga1,

Thank you so much for being our rock star at the Hard Rock Hotel Bali. Your feedback is highly valued and will be shared with my team.
Thank you for letting me know about the live band as well as kids club. It would be great if you can give us some suggestions for the same for us to look into. I can be contacted at (eam.bali@hardrockhotels.net)

Equally happy to know you had a good time with us too.

We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced. Thank you for letting us know about the photo session. We will certainly look into it. Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Absolutely loved every part of this resort, from the room to the amenities and the staff went beyond what you expect from customer service, highly recommend this resort for families with younger children, will definitely book again in the future.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ingridbU2125VO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 3 weeks ago

Dear ingridbU2125VO,

Thank you so much for being our rock star at the Hard Rock Hotel Bali. I will take great pleasure in sharing the good news to the team. We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced.

Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Affordable, family friendly hotel/resort.Excellent service and caring staff.Food was excellent and no danger of the dreaded "Bali tummy".Fantastic facilities for children of all ages, allowing parents to relax.Pool area was the highlight of our stay and we spend most of our time just relaxing and "unwinding".If you are a "light sleeper" (like me), I would recommend that you ask for a quiet room, away from the lifts and general guests access doors, more towards the back of the hotel.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank DickyMariaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 3 weeks ago

Dear DickyMariaan,

Thank you so much for being our rock star at the Hard Rock Hotel Bali. I will take great pleasure in sharing the good news to the team. We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced.

I really appreciate the lovely mention about our people and service as they are our best asset in the hotel. I am sure we all can't wait to have you back.
Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Spent 10 nights in 2 of the basic rooms - they were absolutely fine. Pool was amazing, breakfast was busy - but lots of choice. The best thing though is the staff. They will do anything for you and are so upbeat. Ekal round the pool was lovely and a pleasure to talk to. Biggest shout out goes to Ajus from Centrestage. He was brilliant, always there for us and a huge credit to Hard Rock. If we get the chance to return to Bali we would definitely stay here again

  • Stayed: September 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Mandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 4 weeks ago

Dear Mandy C,

Thank you so much for being our rock star at the Hard Rock Hotel Bali. I will take great pleasure in sharing the good news to the team.

I am very delighted to have received such raving compliments about our people and we all cannot thank you enough for the recognition. I am sure we all can't wait to have you back again.

We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced.

Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Need to improve Indian food for Indian costumers like us and need to increase number of items prepared in Indian Breakfast accordingly and rest part was all good and the welcome drink was good (Fruit Punch)

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Passport549985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 4 weeks ago

Dear Passport549985,

Thank you so much for being our rock star at the Hard Rock Hotel Bali. I will take great pleasure in sharing the good news to the team.
I am very happy to see you had a nice time and loved what we have on offer.
We will take note on increasing the Indian food at breakfast. Our selection for menus at lunch and dinner runs on a a la carte basis and i hope you had a chance to check them out.

We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced.

Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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