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Hard Rock Hotel Bali
Ranked #22 of 251 Hotels in Kuta
Certificate of Excellence
Melbourne, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Change in Booking Price”
4 of 5 bubbles Reviewed 1 March 2012

Hello,
have stayed at Hard Rock once last year and loved it ! the pool is amazing and staff are happy to help with anything! the only thing being its alot more pricey than other hotels but you can splurge for 1 night or 2. i am going back in August and as a suprise to my cousin and sister i decided to book our first night at Hard Rock as a treat. Im very excited but had a bit of an issue with booking. I booked through Flight Centre and was told it was going to cost $227.42 for a deluxe triple , everything was confirmed and all paid, Then i get an email a few days on saying the Hard Rock Hotel has come back saying they want an extra $56 for the third person , even though we had already booked for 3 and given all our birth dates to confirm. I find it quiet annoying for them to change their minds after full payment was made and add the extra $56. I know its not alot of money but as im paying for this as a suprise , it is quite a bit extra for one person to pay all this. I dont think its fair after full payment was made and confirmation sent for a triple deluxe for three adults that they add a fee on $56 ! I hope no other changes are made before we leave :( dont know how much more my wallet can take!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank csharp6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,682 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (652)
Date | Rating
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  • Chinese (Traditional) first
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English first
Perth, Australia
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 22 February 2012

This Hotel is ideally situated in the middle of Kuta, with fantastic facilities for children. Service is great, in particular George. Nothing is ever too much trouble. Have stayed at the Hard Rock Bali about 6 times and will continue to do so.

Room Tip: The Deluxe Premium Poolside rooms are great.
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rod W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandung, Indonesia
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 21 February 2012

Me and husband decided to stay 1 night in hard rock during our first Bali holiday with the baby. We choosed 8-9 February 2012 as it's my birthday night. We arrived at 4pm after spending a night in Ubud (Tegal Sari). Great front door service, they took care the luggage, etc very well, but when in the lobby and met Ben, i felt something, he wasn't nice.
We got room 5216, faaaaaar from the lift. As we bring a baby, it became a matter, most of the time baby cant wait to get feed. We entered the room excitedly cos i love bon jovi and it has the pic of him behind the bed, i love the daybed also. But when i entered the bathroom, i smell pee all over the bathroom, although we havent used it at all. Those bad smell lasts until we checked out :( that afternoon,We took a stroll to the pool, walked to the kuta square n starbucks, not easy walk as we brought stroller, the stairs around the hotel is too much.
As we got back to the room we felt something wrong, it's so humid. We left some paper bags and all wet. I thought it was bcos of the AC, i tried to manage, and sleep. Woken a few times to breastfed the baby and feel not good because of the humidity. All papers wet, humid and became smelly. All floor is wet. The only good thing was, i got a very nice bday surprise from the restaurant staffs during breakfast. The gave me a slice of great chocolate cake with candle and everyone's watching the "parade". Definitely not a good stay. Think much for stay at HRH again.

Room Tip: See the room first before decided to stay at that one.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sallynatanegara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHoteBali, Director of Marketing Communications at Hard Rock Hotel Bali, responded to this review, 2 March 2012
Dear Sallynatanegara,

Thank you for taking the time to post this review about your recent stay at Hard Rock Hotel Bali. I am disturbed to hear that you were disappointed by your experience. We value all guest comments which help us to continually enhance our facilities and services, as we aim to provide nothing but the perfect experience for each guest.

We apologize unreservedly for the inconveniences. We suffered from “irregular” electrical supply leading to the “tripping” of the chillers serving the wing where your room is located. We could have change to another room if only you had informed us.

Once again, thank you for bringing this to our attention.


With warm regards,

Aulianty Fellina Rizal
Director of Marketing Communications
Hard Rock Hotel Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 21 February 2012

We will arrive in March for our 3rd stay at HRHB.

This hotel is very expensive (for Bali) but still great value for a relaxing break in the middle of Kuta. We have 2 boys 8 and 6 yo and you really can't beat the pool at Hard Rock and all of the activities to keep them entertained.

Pool bar is awesome (buy 2 Bintangs get one free...). The staff are unreal and always go out of their way to help.

We always stay in Premium Deluxe rooms with direct access to the chill out pool. you walk straight out of your room into the pool area (quiet pool that many other guests don't even know is there). They are the best rooms at the Hotel for about $30USD p/night more than a deluxe room. (2xQueen bed is best configuration as the day beds go accross the door and you need to climb over them to get out to the pool)

June 2010 we stayed 10 nights which coincided with Hard Rock's 40th anniversiary. They put on the most amazing foam party and entertainment for the kids - was unbelievable!!!!

Cons - the line up at breakfast; the lack of recognition for repeat business (even after 3 stays and over $10k still no offer of upgrade or discount); No free wifi, but these are trivial really - if it was that big a deal we wouldn't keep comming back...

Looking forward to getting back there 4 WEEKS TO GO!!!!!!!!!!!!!!!!!!!!

"Have a rocking day"!!!

Room Tip: Deluxe Premium Pool Access!!!!!!!!!!! Best by far.
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  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Damien M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
93 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

We normally stay at the Bali Dynasty but it was booked out so we decided to try the Hard Rock as an alternative. We were genrally very happy with the hotel. It has a fantastic pool with young kids area, beac, cabanas etc. The rooms were nice but could do with a few basic improvements such as somewhere to store your clothes as you are really forced to live out of a suitcase because there are no drawers, wardrobes etc. We had a few problems with the toilet not flushing but staff response was very good coming to repair any issues very quickly. We had a room not far from the centre stage and were concerned that the noise would bother us but surprisingly found that the music was not too loud and we had no problems sleeping. There was no overly excessive deep bass doof-doof music. The kids club wasn't as good as the one at the Dynasty as it seemed to cater more for really young kids and they didn't get to swim in the pool when at the club. Food was also rather basic for the kids while in the kids club (sandwiches, basic spaghetti). I would stay there again but would like to see the room facilities improved a little - it would make a big difference. It will remain second choice after the Bali Dynasty though...

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Bali

Property: Hard Rock Hotel Bali
Address: Jl. Pantai, Banjar Pande Mas, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kuta
#7 On the Beach Hotel in Kuta
#14 Spa Hotel in Kuta
#15 Luxury Hotel in Kuta
#25 Family Hotel in Kuta
#40 Romantic Hotel in Kuta
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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