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Reviews (71)
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Reviewed 3 April 2017

Thoroughly enjoyed my stay at Crystal Palace, mesmerizing view from the Hotel. Excellent services given by the staff. Clean and neat environment. A Place I recommend must be visited by all once. I recommend all to visit based my experience in this Hotel

  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank kmp19841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aakash y, Manager at Hotel Crystal Palace(Sea Hawk), responded to this reviewResponded 10 January 2018

Dear Guest, Greetings from Crystal Palace Hotel, Mussoorie !! Thank you for taking the time to review your most recent stay with us. It is really wonderful to know that you had a great stay with us and we thank you for your patronage. Every effort is taken to ensure that we only provide the finest products and services to our guests. Your kind words of compliments have been conveyed to the team. Once again thank you for your generous feedback......... Warm Regards,

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Reviewed 28 March 2017

room is very clean,staff is very coprative,manager mr.gauri shanker also very help full .we booked this property through cleartrip but i suggest that do't book through cleartrip because they cheat me after booking not provide dinner as mention in booking

  • Stayed: March 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank chetanbhardwaj1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aakash y, Manager at Hotel Crystal Palace(Sea Hawk), responded to this reviewResponded 10 January 2018

Dear Guest, Greetings from Crystal Palace Hotel, Mussoorie !! Thank you for taking the time to review your most recent stay with us. It is really wonderful to know that you had a great stay with us and we thank you for your patronage. Every effort is taken to ensure that we only provide the finest products and services to our guests. Your kind words of compliments have been conveyed to the team. Once again thank you for your generous feedback......... Warm Regards,

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Reviewed 14 March 2017

Enjoyed thoroughly at Hotel Crystal Palace, excellent location and views from the Hotel. I have had great time there!!! Very good support from the staff.

I really thank Crystal Palace staff for such an excellent service. I will definitely visit hotel and recommend all to visit there too.

  • Stayed: March 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank mmanmohan25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aakash y, Manager at Hotel Crystal Palace(Sea Hawk), responded to this reviewResponded 10 January 2018

Dear Guest, Greetings from Crystal Palace Hotel, Mussoorie !! Thank you for taking the time to review your most recent stay with us. It is really wonderful to know that you had a great stay with us and we thank you for your patronage. Every effort is taken to ensure that we only provide the finest products and services to our guests. Your kind words of compliments have been conveyed to the team. Once again thank you for your generous feedback......... Warm Regards,

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Reviewed 9 January 2017

Good family hotel with great hospitality and clean rooms and nice food. Excellent view from the rooms, little away from the market but the hotels offers to drop n pick from library chowk. All in all a great stay

  • Stayed: January 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank pree2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aakash y, Manager at Hotel Crystal Palace(Sea Hawk), responded to this reviewResponded 10 January 2018

Dear Guest, Greetings from Crystal Palace Hotel, Mussoorie !! Thank you for taking the time to review your most recent stay with us. It is really wonderful to know that you had a great stay with us and we thank you for your patronage. Every effort is taken to ensure that we only provide the finest products and services to our guests. Your kind words of compliments have been conveyed to the team. Once again thank you for your generous feedback......... Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2016

Electricity backup was made available after repeated reminders(they said light aati jaati rehti hai, bas aajaygi 5 min mei)

2. Not even a single toiletry in the bathroom. I had to call them and ask for soap, towels, toothpaste and they said no hand towels they have.

3. I placed an order for Veg noodles from their room service menu but first they said its not available and then i ordered egg parantha, again they said not available. I asked what they have, he asked me apko kya khana hai? I said veg noodles, then he was asking to his chotu if noodles are available (i am still on the phone) he then said noodles boil karne hai so time lagega.

4. Utensils are dirty like they have not been used from last 1 year

5. Person who came to give to plates for the dinner was stinking as he was drunk and the same person came after 1 hour to ask for the plates back which was again a shocker

6. Dirty toilet with insect in the bucket and stool was hell dirty

  • Stayed: August 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Raghav b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aakash y, Manager at Hotel Crystal Palace(Sea Hawk), responded to this reviewResponded 10 January 2018

Dear Sir, apologies for any inconvenience, the property was leased out to Traveller's Paradise Group during your stay. We have taken it back and recently inaugurated our Multi-cuisine rooftop terrace Restaurant with lots of delicacies and the whole property has undergone full renovation, we look forward to hosting you again. :)

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