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“Excellent Service and supporting Staff”

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Hotel Crystal Palace
Ranked #46 of 76 Hotels in Mussoorie
Reviewed 14 March 2017

Enjoyed thoroughly at Hotel Crystal Palace, excellent location and views from the Hotel. I have had great time there!!! Very good support from the staff.

I really thank Crystal Palace staff for such an excellent service. I will definitely visit hotel and recommend all to visit there too.

  • Stayed: March 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank mmanmohan25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 10 of 34 reviews

Reviewed 9 January 2017

Good family hotel with great hospitality and clean rooms and nice food. Excellent view from the rooms, little away from the market but the hotels offers to drop n pick from library chowk. All in all a great stay

  • Stayed: January 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank pree2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2016

There is nothing to be talked about as it was a horrible experience. Hotel is quite far away from Mall road. It will take half and hr to walk down. No hospitality, no services and courtesy. The cost is too high and its not even worth thousand rupees per night. All rooms were having a foul smell, which was unbearable. All photographs shown are false. Rooms don't look like the way they are shown and they are not even clean. There is no lift in the hotel and you have to climb narrow steps. Overall a very terrible experience.

  • Stayed: October 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Chetna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2016

Electricity backup was made available after repeated reminders(they said light aati jaati rehti hai, bas aajaygi 5 min mei)

2. Not even a single toiletry in the bathroom. I had to call them and ask for soap, towels, toothpaste and they said no hand towels they have.

3. I placed an order for Veg noodles from their room service menu but first they said its not available and then i ordered egg parantha, again they said not available. I asked what they have, he asked me apko kya khana hai? I said veg noodles, then he was asking to his chotu if noodles are available (i am still on the phone) he then said noodles boil karne hai so time lagega.

4. Utensils are dirty like they have not been used from last 1 year

5. Person who came to give to plates for the dinner was stinking as he was drunk and the same person came after 1 hour to ask for the plates back which was again a shocker

6. Dirty toilet with insect in the bucket and stool was hell dirty

  • Stayed: August 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Raghav b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2016 via mobile

It was a sudden trip and we booked the hotel's deluxe room based upon availability and reach from mall road just a day before. When we reached hotel, staff gave us welcome drink and told us that our booking has been upgraded to super deluxe room with valley view. This was the best thing happened. View from the room and balcony was great. You can see almost half of the town from there. The view was even better after dark. Hotel provided cab to and from mall road but you can enjoy walk as well. Hotel staff is good and very polite. Room service was ok. Overall great experience.

Stayed: August 2016, travelled as a couple
2  Thank Himanshu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Crystal Palace

Address: Spring Road, Mussoorie 248179, India (Formerly Traveller's Paradise Crystal Palace)
Region: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
Ranked #46 of 76 Hotels in Mussoorie
Price Range: €14 - €45 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Crystal Palace 3*
Number of rooms: 19
Official Description (provided by the hotel):
Located at a cool and calm place away from the chaos of market.Hotel Crystal Palace Mussoorie - in the midst of deodar trees offers an idyllic break from the humdrum of city life.You can also enjoy the stunning view of sunrise from most of the rooms. Most rooms overlook the alluring Mussoorie and every room has a balcony or a sit-out to enjoy the view with a local brew. An ideal holiday destination for tourists and families with affordable, economical, attractive tariffs, neat and clean rooms.Hotel offers two categories of rooms:- 1.Super Deluxe 2.Deluxe ... more   less 
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