Spent two nights in this hotel which is located opposite McDonalds in Agra. We were greeted on arrival in the spacious reception area with a glass of coke.
On the day of our arrival the lifts were behaving erratically and making strange noises. The hotel management seemed unconcerned but we decided not to use them during our stay. We were also told that we could not use the restaurant on the first night because they had no chicken or mutton and there was a problem in the kitchen that had to do with official regulations so we ate in the restaurant next door. We had left our key at reception while we went out to eat but when we returned we were dismayed to see our key, along with others, unattended, in a dish on a desk.
Our room was filthy dirty and had an air conditioning system that sounded like a steam train was in the room. There was no hot water throughout our stay. There was tea and coffee making facilities in the room but we had to wash them before use.
The next day we were able to use the restaurant. Breakfast was included but the plates were dirty so we had to clean them before they could be used. We restricted our food choices to food that could be peeled such as bananas and hard boiled eggs due to concerns about cleanliness. The dining room does not have air conditioning so was also very hot and sticky. The kitchen staff told us that they did not have green tea in the hotel which was strange as green tea bags were provided in the hotel room.
We returned to the hotel in the evening after a long day out to find that our room had not been cleaned, our beds had not been made and wet towels not replaced. When we complained to the hotel manager we were told that it was hotel policy to only clean rooms where permission had expressly been given for them to do so. We explained that we had not been asked about this on arrival. The manager apologised and said he would get us clean towels. When we returned from dinner we found towels dumped in the bathroom and fresh tea bags thrown next to the kettle. Our beds remained unmade.
I would not recommend this hotel at all
- Official Description (provided by the hotel):
- The Utkarsh Vilas is located 1 Kilometer from the Taj Mahal. An interlude at the Utkarsh Vilas is truly unforgettable. Enriched by the royal service makes an interlude at The Utkarsh Vilas exclusive and unforgettable. Come and stay at Utkarsh Vilas for a true luxury. Hotel is centrally located and all the monuments are nearby. ... more less
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- Also Known As:
- Utkarsh Vilas Hotel Agra
- Utkarsh Vilas Agra