We arrived into our room and it was un-breathable due to musty air. We obtained a room change and this room was better but was still musty. We then had to ask for the lights to be fixed as only 1 out 4 lights in the room were working. The TV did not work. There was no Hot water to the hand basin the pipe had been disconnected and crimped over. There was no Bathmat. The WIFI (lobby only) was not working and they kept saying "the man is coming". We were there for 2 nights and maybe he coame after we left. The lifts had a mind of their won and only worked when they felt like it or were fed. we got jammed in the lift that only went up 2 feet and stopped. we managed to pry the door open!
When we arrived the restaurant was not open as they did not have staff. The restaurant next door was brilliant and got our money for the second night as well.
Overall this looks like an upmarket hotel but lack of maintenance, and very poor management, and a no care policy gives this place a DO MISS for other travellers
- Official Description (provided by the hotel):
- The Utkarsh Vilas is located 1 Kilometer from the Taj Mahal. An interlude at the Utkarsh Vilas is truly unforgettable. Enriched by the royal service makes an interlude at The Utkarsh Vilas exclusive and unforgettable. Come and stay at Utkarsh Vilas for a true luxury. Hotel is centrally located and all the monuments are nearby. ... more less
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- Also Known As:
- Utkarsh Vilas Hotel Agra
- Utkarsh Vilas Agra