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Hotel Clarks Shiraz
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Reviews (1,569)
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Reviewed 5 April 2018 via mobile

Agra hotel

Visited as second stop on a Wendy wu golden triangle tour supported by Go India. Good location in Agra close to red fort. Greeted with fresh juice upon arrival. Rooms clean and quiet. Good selection of toiletries, lovely overhead powerful shower and fresh towels. Nice bedding although pillows a little uncomfortable. Half litre bottles of water provided with extra available on request. Service at breakfast was pleasant although food selection and quality was average in checkers buffet restaurant. Service in Mughal restaurant on fifth floor was excellent for dinner and food quality was good. Live music consists of a man singing karaoke loudly, would have preferred traditional Indian musicians. WiFi is free but only available in reception and slow at peak times.

Stayed: April 2018, travelled with family
Thank rachwilko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementclarks, Manager at Hotel Clarks Shiraz, responded to this reviewResponded 15 April 2018

Dear Guest,

Greetings from Hotel Clarks Shiraz!

Thank you for sharing your valuable feedback on this forum!

It is indeed a pleasure to know that you had a nice stay with us and we could live up to your
expectations in terms of hospitality. Your special mention of our comfortable rooms, varied amenities and other aspects of our service culture are much appreciated. Your gratifying review has been forwarded to our associates and they are encouraged recipients of the same.

We would deem it a privilege to serve you again.

Best Regards
The Management
Hotel Clarks Shiraz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

The property is old, but decently maintained, it is certainly not a five star.

Rooms were ok, food spread was not that great, i would say little overly priced.

Location is no doubt good. Must improve upon the cleanliness.

  • Stayed: January 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank DinshaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementclarks, Manager at Hotel Clarks Shiraz, responded to this reviewResponded 15 April 2018


Dear Guest,

Greetings from Hotel Clarks Shiraz!

Your commendations for our state of the art amenities and service culture are a pat on the back for our team. We are happy to know about your satisfaction with our culinary offerings and have shared your comments about improvement with the team in the kitchen.
Your feedback regarding certain aspects of our hospitality has been shared with the relevant departments.

We assure you of marked improvements and look forward to receive you again on your next visit.

Best Regards
The Management
Hotel Clarks Shiraz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

This is quite possibly the worst hotel I've ever stayed at.. in my entire life. This is an absolute joke. 5 Stars? I don't know who on this earth would ever rate this 5 stars or even 4. There is not a single 5 star aspect about it. Maybe the checkered floor of the lobby? That's literally it. Where do I start?

- unpleasant staff
- most uncomfortable beds in the world. period.
- zero WiFi. As I read in many other requests, the "free lobby Wifi" wasn't working at all. When I asked the desk about it, they laughed and told me "maybe it would start working soon"
- no Wifi in the rooms. They claim it's an option but I saw ZERO wifi connections available on my 5 STAR SMARTPHONE.
- the rooms are hideous and the furniture is outdated. Looks like a military barracks.
- the pool is atrocious and the chairmats are filthy.
- the entire place smells terrible
- TV was tiny, maybe 18 inches
- there was no king/queen bed in my "superior room." "Superior room" gets you 2 twin beds pushed together. Leaving you 5ft away from the nearest outlet.

Reception tried offering me "a different room" and "in-room wifi" when I checked out before staying the night. I declined and went elsewhere. Keep that in mind if you have no option but to stay here.

I literally left the hotel after 2 hours to go search for another one. Do yourself a favor and don't stay here.

Room Tip: Just don't stay here in the first place.
  • Stayed: March 2018, travelled solo
    • Cleanliness
    • Service
Thank mmcelli1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementclarks, Manager at Hotel Clarks Shiraz, responded to this reviewResponded 2 weeks ago

Dear Guest,

Greetings from Hotel Clarks Shiraz!

Our sincere apologies for not meeting your expectations in terms product and services, which has been taken up with the concerned department.

However, your patronage is valuable to us and we sincerely seek another opportunity to serve you better the next time around.

Hope to welcome you back soon at Hotel Clarks Shiraz, Agra.

Warm Regards
The Management
Hotel Clarks Shiraz Agra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

Really enjoyed my stay here, it was peaceful, clean, staff were good and restaurant was excellent. Did our fair share of shopping downstairs & also visited the astrologer.
The egg chef was great in the restaurant, learnt a few tips off him.

  • Stayed: March 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank penny m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementclarks, Manager at Hotel Clarks Shiraz, responded to this reviewResponded 15 April 2018

Dear Guest,

Greetings from Hotel Clarks Shiraz!

We are glad to receive your appreciation for our excellent hospitality standards and would like to thank you for sharing it on TripAdvisor.

It is inspiring for our team to receive such a nice gesture which will inspire them to keep up the good work. Our location has always been a value addition for our guests and we are happy to know it was the same for you. Your satisfaction with our service culture- from check in to up keep is much appreciated.

We hope that next time when you visit us, you will try our exotic culinary offerings that will stimulate your senses like never before.

Best Regards,
The Management,
Hotel Clarks Shiraz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

As part of "Webjet Enchanting North India & Varanasi tour" we stayed here for 1 night

Very nice hotel, clean room and good water pressure, the bed was a bit hard and the pillows a bit hard also.

The staff friendly and we had a pleasent meal.

Stayed: March 2018, travelled as a couple
Thank TIFFYBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementclarks, Manager at Hotel Clarks Shiraz, responded to this reviewResponded 15 April 2018

Dear Guest,

Greetings from Hotel Clarks Shiraz!

It is very pleasing for us to know that our overall hospitality standards added value to making your time memorable at Agra.

We look forward to your continued patronage with us in the future.

Best Regards,
The Management,
Hotel Clarks Shiraz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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