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“Prepaid, but fully booked anyway!” 1 of 5 bubbles
Review of Rajrani Residency

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Rajrani Residency
Ranked #108 of 146 Hotels in Agra
Muscat, Oman
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Prepaid, but fully booked anyway!”
1 of 5 bubbles Reviewed 24 July 2011

My friends and I arrived in Agra the 6th of July after an exhaustive trip from Delhi. We booked, and prepaid, two rooms in Hotel Rajrani Residency and arrived in the hotel around 5 pm through Cleartrip. Upon arrival the lady at the reception told us there was a wedding going on and the complete hotel was booked. We showed them our Cleartrip-bookings and mentioned we had already paid. This did not make a difference to her. We were a bit agitated, but when a hotel is fully booked it is fully booked... So we just asked for the money back.

And that's when the problems started - the lady at the reception could not give us our money back, so we asked for the Manager. He was not in, but arrived after 20-30 minutes. He informed us that he could not give us our money back, as they did not receive any money from Cleartrip (?). We informed him that the full amount has been credited from our accounts, but he told something fuzzy about a different company where the money went to... In the meantime we contacted Cleartrip and explained the situation, the person on the phone would investigate and called us back. He did not...

Anyway, as a solution the hotel manager offered to escort us to another hotel and pay for it. At Hotel Rajrani Residency we booked two Taj Facing Rooms. We made three different trips to three different hotels which were all crap and not even close to the rooms we booked at Hotel Rajrani Residency. It was already 8 pm and we were done with it, contacting Cleartrip again did not make a difference and the hotel manager was definitely not willing to refund anything. As time passed, we decided to look for our own hotel and take the loss. We left Hotel Rajrani Residency and booked two rooms at Hotel Amar, at our own cost.

While we were doing the hotel-tour two other couples showed up with a booking, one of the couples did not paid in advance and the other booked directly through the hotel and was refunded.

  • Stayed July 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Mufan003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
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Additional Information about Rajrani Residency

Property: Rajrani Residency
Address: Mehra Plaza | Near Taj Mahal, Agra 282001, India
Region: India > Uttar Pradesh > Agra
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service
Hotel Style:
Ranked #108 of 146 Hotels in Agra
Price Range (Based on Average Rates): €
Hotel Class:3 star — Rajrani Residency 3*
Number of rooms: 28
Official Description (provided by the hotel):
Taj-facing rooms and Taj-facing dining on our roof-top restaurant will make your stay memorable. Our comfortably furnished rooms include free breakfast, free wi-fi internet and Flat-panel LCD TVs with 100+ channels for your entertainment. ... more   less 

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