My friends and I arrived in Agra the 6th of July after an exhaustive trip from Delhi. We booked, and prepaid, two rooms in Hotel Rajrani Residency and arrived in the hotel around 5 pm through Cleartrip. Upon arrival the lady at the reception told us there was a wedding going on and the complete hotel was booked. We showed them our Cleartrip-bookings and mentioned we had already paid. This did not make a difference to her. We were a bit agitated, but when a hotel is fully booked it is fully booked... So we just asked for the money back.
And that's when the problems started - the lady at the reception could not give us our money back, so we asked for the Manager. He was not in, but arrived after 20-30 minutes. He informed us that he could not give us our money back, as they did not receive any money from Cleartrip (?). We informed him that the full amount has been credited from our accounts, but he told something fuzzy about a different company where the money went to... In the meantime we contacted Cleartrip and explained the situation, the person on the phone would investigate and called us back. He did not...
Anyway, as a solution the hotel manager offered to escort us to another hotel and pay for it. At Hotel Rajrani Residency we booked two Taj Facing Rooms. We made three different trips to three different hotels which were all crap and not even close to the rooms we booked at Hotel Rajrani Residency. It was already 8 pm and we were done with it, contacting Cleartrip again did not make a difference and the hotel manager was definitely not willing to refund anything. As time passed, we decided to look for our own hotel and take the loss. We left Hotel Rajrani Residency and booked two rooms at Hotel Amar, at our own cost.
While we were doing the hotel-tour two other couples showed up with a booking, one of the couples did not paid in advance and the other booked directly through the hotel and was refunded.
- Official Description (provided by the hotel):
- Taj-facing rooms and Taj-facing dining on our roof-top restaurant will make your stay memorable. Our comfortably furnished rooms include free breakfast, free wi-fi internet and Flat-panel LCD TVs with 100+ channels for your entertainment. ... more less