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All reviews rose garden club room live piano fan heater modern facilities f b manager buffet breakfast hotel is located very nice hotel stayed here for nights room service great hospitality the heart of the city service staff comfortable stay front office table tennis
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7 - 12 of 560 reviews
Reviewed 31 October 2018

We were on a holiday 7 stayed 5 nights in a suite plus EC room in october.The rooms were adequate, but the food and service woeful.
Slapdash cooking, unhygienic serving, esp breakfast buffet was awful. People used their hands to pick up food or worse put back food from their plates back into the serving dish. No attempts by anyone to do anything about it, despite being pointed out.
Very slow room service.
Telephone lines a mess... dial housekeeping and it goes to room service; call reception and you are connected to housekeeping ! very annoying.
To sum up, Bad food, lackadaisical service.... avoidable

Date of stay: October 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Piyaligd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Court S, General Manager at Fortune Hotel Sullivan Court, responded to this reviewResponded 2 November 2018

Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel.

“I sincerely regret for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.

Yours is a relationship we cherish.

Sincerely Yours
Murali Kumar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2018

One of the best hotels to stay in Ooty. Its close proximity to rose garden and the Lord Murugan temple adds to its charm. The hotel have plenty of gardens for morning walk or an evening leisure walk. They also have a snooker table and a gym for the fitness and sports enthusiast. The bar is very cosy with plenty of options to choose from and the buffet at the restaurant is never to be missed. The rooms are big when compared to other luxury hotels and ITC sure played its role well to maintain this heritage building. The staff is very courteous and always ready to help you out and guide you for the places to visit nearby.

Room tip: book rooms facing valley
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank khumesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2018

Way above my normal range but I had had a hard time with Indian Bureaucracy so I spoiled myself. Absolutely first rate. Very helpful staff and an excellent chef. I am always cautious with a buffet but he cheerfully cooks delicious dishes to order. 5000Rs did break the budget but it was worth it.

Date of stay: October 2018
1  Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this reviewResponded 13 October 2018

Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.

Yours is a relationship we cherish.

Sincerely Yours
Murali Kumar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2018 via mobile

I was here for 2 nights. The location is good being atop a small hillock. The hotel is a ITC franchisee hotel and hence does not really match up to ITC standards.

However, the rooms are spacious (I took the club room) and provide a good view of the small valley below.

In room dining was ok in terms of taste. Wifi connectivity was poor (had to use mobile hotspot). Service in all areas is good and the staff are very friendly and prompt.

Good clean comfortable beds. Good new toilets. Complimentary fruits, cookies and cake was provided in the room.

Rooms do not provide much privacy and you can hear people from the corrosion. Overall, could surely improve with the available infrastructure.

Date of stay: October 2018
Trip type: Travelled on business
2  Thank NeelavSamratDe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this reviewResponded 13 October 2018

Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

“I sincerely regret for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.

Yours is a relationship we cherish.

Sincerely Yours
Murali Kumar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018 via mobile

Near to the rise gardern and in a small elevated hillock

Excellent fireplace Resturant with an old charm rooms but newly renovated makes this place charming still
Excellent team makes this hotel unique where you are catered personally.
Seem less WiFonic adds up the well laid out breakfast and lobby live music makes up the drink in lobby level bar during evening hours

Date of stay: September 2018
Trip type: Travelled on business
Thank sarvysweet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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