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Reviews (3,014)
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Reviewed 20 September 2017

We have been here several times. As always, we had an excellent stay again. It was great to meet several staff members who have been here for some years.
Nice to see that the gardens have maintained beautifully over so many years.
Overall an excellent property.

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank snod73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 27 September 2017

Dear Guest

I am delighted you had a memorable stay at Trident, Udaipur. Thank you so much for reviewing our landscape, service, food and especially our people. We have a wonderful team who do all they can to make our guest experiences truly special and unforgettable.

The team is “over the moon” and delighted to know that they lived up to your expectations. It will give me great pleasure to share your gracious praise with the team - your words of praise means the world to the entire team.

Our Chairman, Mr. PRS Oberoi always says that people are the most important aspect of our business. We are constantly reminded by our Chairman to select with care, train and support people in their work and to do all we can to keep people motivated and highly engaged.

It was a pleasure to have been of service to you.

We look forward to the opportunity of welcoming you back on your next visit to Udaipur.

Please feel free to write to me for any assistance in Udaipur or for reservation assistance for your future stays with Oberoi / Trident hotels.

Many thanks once again.

Best regards,

Vishal Pathak
General Manager
vishal.pathak@tridenthotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

Facility is nice and clean. It'd compare to any good 4star hotel in US in terms of cleanliness, space, amenities. There is no "grand" entrance. The pool view rooms dont add any character to the room amenities so dont die for it. Breakfast is worth the additional cost. Good selection of indian and western breakfast choices. Food was tasty. Banquet staff was good. The staff, although very nice and helpful, failed to put themselves into our shoes. They booked our dinner table at Leela but didnt know which restaurant they booked at. This is because they couldnt book a table for us at Oberoi while I mentioned it 3 weeks in advance. Some of them failed to, speak good english or understand the foreign dialect, and chose to ignore the request all together. Before booking the hotel I called them to confirm if there would be folk dance shows and was confirmed there would be, but when I arrived I was told otherwise. I was expecting a little miscommunication, but yet was surprised because that didnt match with the reputation and quality of the hotel. Staff was trying to do their best but didnt know what they can do for a great customer experience. In my conclusion there is high lack of training in the staff otherwise they can easily get to 5 star rating.

Room Tip: Get room on the second floor.
  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank star6leo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 18 October 2017

Dear Guest

We really appreciate reading your very positive comments following your stay and thank you for taking the time to post your feedback on TripAdvisor.

I am glad to know that you enjoyed your stay at Trident Udaipur. It was a pleasure to have been of service to you.

I have shared your feedback with the concerned department heads and have initiated corrective action.

We look forward to welcome you back to Trident on your return to Udaipur. I take this opportunity to assure you of our best services and attention at all times.

Please do not hesitate to write to me for any assistance with reservations or for anything else I can do for you in Udaipur.

Thank you

Best regards

Vishal Pathak
General Manager
vishal.pathak@tridenthotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017 via mobile

The hotel is located near to the city & they have large Banquets & lawns all the food which they serving at arravi quite testay although we have spent good times at the Restaurant the lady has guided us to the table ...thank you so much team trident

Stayed: September 2017, travelled on business
1  Thank OPBHATT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 27 September 2017

Dear Guest,

We were so happy to read your amazing comments on TripAdvisor following your recent stay at Trident Udaipur.

We really appreciate your going out of the way to detail your stay and for taking the time to highlight every aspect of hotel stay. Thank you.

Team Trident is pleased to know from your comments that their efforts were so well appreciated.

It was a pleasure to have been of service to you.

We do look forward to your return to our hotel in not so distant future. If I can be of any assistance whatsoever in the meantime, please do not hesitate to contact me.

Many thanks once again.

Sincerely

Vishal Pathak
General Manager
vishal.pathak@tridenthotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

We absolutely loved our stay at the Trident. We booked a Lake View room and was given a wonderful room with views of Lake Pichola. The hotel organizes a boat ride on the lake every evening and it was totally worth it. We choose this property over other hotels due to its extensive grounds and of course the Oberoi brand and the hotel exceeded our expectations in every respect. The staff was very warm and welcoming and went out of their way to help. They made us feel at home during the entire stay. The F&B staff at the Aravali restaraunt deserve a special mention - they made sure that our toddler got custom made meals which tasted great and even packed lunch for him on the days we stayed there. The packed lunch was a huge help. We loved exploring the extensive hotel grounds and peacock spotting (there are 40 peacocks on the property). All in all, a beautiful hotel, with very warm and welcoming staff.

Room Tip: Choose a Lake view room
  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Dbsrg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 15 September 2017

Dear Guest

Many thanks for so wonderfully crafted review, following your recent stay at Trident Udaipur.

We were thrilled to read that you had such a great time and that we were able to help contribute to your overall travel experience whilst your stay at our hotels and we were especially pleased to read how much you enjoyed the service by our team.

The team is “over the moon” and delighted to know that they were able to surpass your expectations. It will give me great pleasure to share your gracious praise with the entire team - the team will truly appreciate your generous comments.

Our Chairman, Mr. PRS Oberoi always says that people are the most important aspect of our business. We are constantly reminded by him to select with care, train and support people in their work and to do all we can to keep people motivated and engaged. I reckon from your comments that we have achieved all that he expects us to in a small measure, for you.

It was an absolute pleasure to have been of service to you.

We look forward to welcoming you back to our hotels next time your travels take you to this part of the world ; if I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me.

Thank you

Best wishes!!!

Sincerely

Vishal Pathak
General Manager
vishal.pathak@tridenthotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

The Trident, Udaipur is a lovely property. The rooms, while not huge, are clean and comfortable. The staff is excellent and so helpful. Its a pleasure to room around the well maintained lawns. The pool too, while not huge, is quite lovely.

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Service
1  Thank jaincherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 15 September 2017

Dear Guest

Thank you for taking out time to share your experience following your recent visit to Trident Udaipur.

Team Trident is pleased to know from your comments that their efforts were so well appreciated. It was a pleasure to have been of service to you.

We look forward to welcome you back to Trident on your return to Udaipur. I take this opportunity to assure you of our best services and attention at all times.

Please feel free to write to me for any assistance in Udaipur or for reservation assistance for your future stays with Oberoi / Trident hotels.

Thank you

Warm regards

Vishal Pathak
General Manager
vishal.pathak@tridenthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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