Horrible start for a 5* hotel which was more like two star.
We were so looking forward to this hotel
We arrived really tired and the welcome we got was as cold as the Artic. No smiles, no welcome, no warmth and no interest.
Were offered a welcome drink which was not nice.
Our room had a whiff of smoke even though we had requested a non smoking room.
Then nothing was right.
The kettle leaked so badly that it was dangerous. The safe did not work, there were no essentials like tissues and hairdryer.
I went for a swim and was looking forward to a nice hot shower. No chance. Ended up washing my hair with cold water and had to go to reception for a hairdryer which also was only blowing cold air.
The manager came to sort out the issues but so much time wasting that the first couple of hours were stressful.
Apparently you can only get hot water at certain times. Nobody told you this.
There was no information about breakfast and dinner times.
A week apology was offered but as a previous reviewer said , this hotel needs serious staff training.
The hotel itself is beautiful as are the gardens. Again, no restaurants or shops nearby as the town is two km away. There is a lovely swimming pool. The prices for massages, food and billiards is ridiculously expensive and we did not see anyone using these facilities. Special offers for spa would help the ladies who sat around doing nothing.
The general manager came for a chat and apology, offered us an upgrade which we refused as we did not fancy packing and unpacking just for one night.
We made our peace after a decent apology and changed our rating from 2 to 4. As the service improved.
The dinner was very good. Thanks Shymkent for looking after us.
The breakfast was very limited with very little choice if you didn’t want Indian breakfast.
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- Also Known As:
- Fort Rajwada Jaisalmer
- Fort Rajwada Hotel Jaisalmer