While Villa Urvinkhan is picturesque...one must note that the service is very poor. There is no room service whatsoever, no housekeeping/room cleaning etc for the entire duration of our stay. Tea/ coffee is not available when requested for which is pretty ridiculous!! The food is average with limited options!
We had informed the staff about our departure time a night before and yet when we checked out by 6:45am there was not a single person available to take our luggage from our rooms which was up and down multiple flights of stairs...infact we were told very rudely that we had to carry our own luggage out from our rooms without any assistance which was not possible given the way the rooms are situated within this property. We finally had to delay our departure by an hour and after repeated attempts managed to get the staff who finally appeared for duty to get our bags to the reception area!
All in all it was definitely a far cry from the hospitality which one encounters in any good hotel/ resort!More
- Free Wifi
- Free parking