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Reviews (1,073)
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Reviewed 18 July 2017

This property delighted me with the spread of delicacies during any of the large meals. Some of the drinks are really mouth watering, say, fresh coconut water, hing water and water from matka (pots of mud to sotre and cool water).

They are even good in south Indian, very close to authentic south Indian stuffs. Hospitality is wonderful and conference rooms are well laid, but one, which is too clumsy.

Overall a good experience.

Room Tip: Nicely located away from hussle & bussle of city crowd and traffic.
  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Anis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_CPTG, hotel staff at Crowne Plaza Hotel Gurgaon, responded to this reviewResponded 24 July 2017

Dear Guest,

Thank you for sharing your feedback with us!
We are glad to know that you enjoyed your stay with us. It gives us immense pleasure to know that you enjoyed the food and drinks at our hotel. We once again thank you for this review and we hope you will give us the opportunity to serve you again.

Sincerely,

Nalin Mandiratta
General Manager
Crowne Plaza Gurgaon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017

It's a great place to be in for meetings or official stays. We went in the middle of a week and was booked by our companies agent. The best part that I liked about the place is that everything was in walking distance If you want to go to shopping for entertainment or just to roam around the city.

The hotel has two restaurant's which is great for fine dining. We actually didn't enjoy them as were busy with meetings all day and then ordered room service both nights.

As far as location goes I think its right on the highway because we took about 1 turn from the highway and poof we were at the hotel in about 2 minute

Staff & service is good and efficient they were very accommodating. All in all, I liked the place and would recommend you a stay if visiting gurugram.

  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank NishaYadav2072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_CPTG, hotel staff at Crowne Plaza Hotel Gurgaon, responded to this reviewResponded 24 July 2017

Dear Nisha,

Thank you for reviewing us at this forum.

Crowne Plaza Today Gurgaon is located in the heart of the city and is closely located to the markets and malls in the area. Being a business hotel most corporate guests prefer our hotel for its location.We hope you get the opportunity to enjoy the service at our F&B outlets on your next visit. We’ve shared your feedback with our staff and they are more than delighted with your feedback.

We hope you give the opportunity to be of service again.

Sincerely,

Nalin Mandiratta
General Manager
Crowne Plaza Gurgaon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2017 via mobile

We stayed here on a business trip because it was close to the office we were working at. The staff is kind and always wanting to help. The lobby is very nice with a 24 hour bar (with food) available. The rooms are nice with a classic design. The only thing was the smell and the humidity. Even with the AC, the room was always humid, making my stuff quite damp as well (insulation??) and so the rooms have a slight mildew smell (some more than others). My room was fine, but a colleague's was quite strong, so they kindly changed his room RIGHT AWAY! Like I said, service and staff - 10!!

Stayed: July 2017
Thank Rinaaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_CPTG, hotel staff at Crowne Plaza Hotel Gurgaon, responded to this reviewResponded 12 July 2017

Dear Rinaaba,

Greetings from Crowne Plaza Today Gurgaon!

Thank you for staying with us and reviewing us at this forum. Located in the center of the business hub, our hotel is a preferred choice for business travelers. We are delighted to know that you enjoyed the hospitality and services provided to you by our staff. We apologies for the inconvenience caused to you and your colleague because of the smell and humid conditions in the room. We assure you that corrective measure will be taken and we won’t give you the opportunity to feel this again. Your feedback has been shared with our staff and they are more than pleased. We hope that you will soon give us the opportunity to be of service again.

Sincerely,

Nalin Mandiratta
General Manager
Crowne Plaza Gurgaon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2017

stayed 4 nights on a business trip. Excellent business hotel. Room and spacious with all needed amenities (including approrpriate number and type,of plug suitable for oversea travellers as well). Staff extremly friendly and helpful. There is a spa and pool (could not take advantage of any, though) plus 2 restaurants, a Brazilian-style (churrasco-type, i guess) and an allround type with India, Far Eastern (Japanese included, with sushi, sashimi and teppanyaki) and European. Very good quality: buffet and a la carte options available. Free wifi working very well everywhere. For relaxing, a nice bar at lobby level. Hotel location is excellent for any business meeting in Gurgaon (it's close to section 29 and 30) and close to Delhi- Jaipur highway. Int'l airpor, not more than 20-30 minutes far away...depending in traffic. Rate is reasonable and truly good value for money. Would definitely recommend this hotel.

  • Stayed: June 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank marco f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_CPTG, hotel staff at Crowne Plaza Hotel Gurgaon, responded to this reviewResponded 12 July 2017

Dear Guest,

Greetings from Crowne Plaza Today Gurgaon!

Thank you for staying with us and reviewing us at tripadvisor. At Crowne Plaza Today Gurgaon, it is our constant attempt to provide our guests with the best services and facilities; therefore we thank you for your kind words of appreciation about elegant interiors and the spacious rooms at our property. We are pleased to know that you enjoyed our F&B outlets. Your feedback has been shared with our staff and they are more than delighted. We hope you get to use the pool and spa facilities on your next visit to Gurgaon.

Thank you for making us your hospitality partner, & we hope that you will soon give us the opportunity to be of service again.

Sincerely,

Nalin Mandiratta
General Manager
Crowne Plaza Gurgaon

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Reviewed 6 July 2017

I had a short stay at the Crowne Plaza Gurgaon, which I chose for its competitive price and good location close to the highway. Glad I chose it.

First the location is really good – just off the highway, 15 minutes to the airport, and easy to get back on the highway back to New Delhi.

The hotel is older, but the rooms are perfectly fine, even when compared to new builds like the Meridien and the more luxurious (by reputation) Westin. I was perfectly satisfied with the room amenities and was glad that they used local Biotique brand shower and shampoo rather than the chain brands available internationally. It was a nice touch. The breakfast was good, lots of choice, really good smoothies. The dinner was also pretty good, even if they only start serving at 7pm. Gym also good, and the pool was almost 25 meters, but the water was not the cleanest. You couldn’t see beyond 2 meters. Nice that it was open late.

I noticed the staff was super friendly all around - at the desk, the restaurant, spa, etc. They are not goofing off, avoiding seeing you, or daydreaming (which is sometime the case in other 5 star hotels) . If I return to Gurgaon, this would be a good choice. While not luxurious everything is above average, and overall it is very good value.

  • Stayed: June 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank pamarx200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_CPTG, hotel staff at Crowne Plaza Hotel Gurgaon, responded to this reviewResponded 11 July 2017

Dear Guest,

Greetings from Crowne Plaza Today Gurgaon!

Thank you for staying with us and reviewing us at this forum. Located in the heart of the city, our hotel is close to the highway and is an ideal location for business travelers. At Crowne Plaza Today Gurgaon it is our constant attempt to provide our guests with the best services and facilities; therefore we thank you for your kind words of appreciation about our room and In-room amenities. We are pleased to know that you enjoyed our F&B outlets, gym and pool. We have also taken a note about the cleanliness of the pool water and shall take corrective measures for the same. We hope that you will soon give us the opportunity to be of service again.

Sincerely,

Nalin Mandiratta
General Manager
Crowne Plaza Gurgaon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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