This was the 3rd visit after 2012 , I reached the hotel around 10 pm was given warm welcome , The check in process was fast and smooth , The.luggage was sent immediately, The rooms are very spacious , nice ambience , huge washroom , nice view of nh8 , The housekeeping team is not good for 3 simple things the person came with one was rude and arrogant , I asked where is the rest he was not aware , I complained to the duty manager Taranum she said she will rectify it , I recd the rest of the things delivered by the same person but was not all sorry neither dm called to check whether I have recd the complete things or not , I wanted to eat something around 12 am called up IRD was shocked to find that being a 5 star hotel has no Indian veg / non veg food avb at that time only snacks were avb , I didn't order then , The sleep quality was good , The breakfast was ok , The check out process was smooth , I hope the services will be improved on my next visit to this hotel

.Mr Prakash Pokhrel at the front office was extremely polite,helpful and always very cheerful and every time I needed any help,he would promptly and happily go that extra mile to ensure my nedds were satisfied. An extremely caring human being with a very honest,warm regards and pleasant nature.

I spent three nights at this hotel for business. I was torn on whether to give a three or four rating, but the service was the deciding factor. The decor is a bit dark, and the view is of the highway, but the staff were exceptionally accommodating. I missed my ride one morning, and was quite stressed, but the front desk staff calmly arranged for a private car and I met the rest of my group in time for my meeting. Only a small example, but for me it is the sort of thing that makes me want to return for another stay.