The room, which the hotel is claiming as delux, is extremely dirty with spit stains on the walls, the handbasin is right next to the bed and it stinks (we couldn't sleep all night), the aircon is really loud, the bathroom floods, the toilet does not have "flush" system but rather a tap which doesn't do anything, no restuarant as advertised (we're told they only have a canteen), an employee attempted to open the door knowing a female was in the room, rubish bin is so dirty, a disgusting comb left near the water glass, the windows were broken thus bringing in dust and noise from outside.
We had booked for 3 nights, the first night we were exhausted after a long journey, the second night we were up all night dealing with the issue without any success and we didn't stay the third night. When we showed the pictures to the hotel, they were initially defending themselves and then accepted the pathetic standard of the room. However, they are so shamless they are refusing to refund our money.
This is daylight robbery. We are tourists from New Zealand but we refuse to be subject to this sort of scam and we make it our mission to put our experience with the hotel on as many forum as possible.More
- Free Internet