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All reviews masala kitchen business trip front office airport reception
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Reviewed 7 July 2018 via mobile

I had a chance to stay this hotel as this is was booked by one of our associates. The hotel person has picked us up from the airport . The drive from Ahmedbad airport to this hotel took 45 mins . Once we arrived the hotel it was like 7.30am as soon we entered the lobby hall was bit dull, the sitting sofas are kinda of old fashioned ways .

This hotel is situated on the road side, even though it's on road side it is difficult to spot coz of their name as there is no signage hoarding kept facing to the road side but it's kept towards inner side, advisable to take a taxi or maps to locate the place

Without any much hassles they checked us in room . The room was bit stinky, the AC was bit low on cooling. The Cable connections again very few selected channels. The room service foods takes time to deliver so it's better to go out and eat in order to save time and they do extra on dinning at room on their slow room services

Since this was a business trip we do have guests coming at the hotel,now this is where we got a bit annoyed .Each guests that come to see us I would understand that they need to surrender their ID cards at the reception and there is visiting time allowed, iam not sure the name of the lady who was at the reception shes a bit nosey to know where we came from , what we do? Why ur coming here ? And so on.. This is where we dont understand as why the lady is so depresate to know this . Is this how they do It? I had stayed in so many hotels during my trip and couple of guests do meet us but never ever came across such a manners. The guests were uncomfortable due to this. There is something called professionalism that needs to be trained , but the quality of services are too low which reflects a bad impression.

We had raised our concern to our associates who had booked this hotel and told never to book such a hotel . This hotel was chosen as our factory visits and business were near by.

Over all the stay was unpleasent !!!!! Hope that front office/ reception do get trained.

Stayed: June 2018, travelled on business
Thank SRK132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCloudHotel, General Manager at The Cloud Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Namaskar!

Thank you for choosing to stay with The Cloud Hotel –Ahmedabad,
We thank you for your time in evaluating our product and services.

We are grateful for your valauable feedback and pointing things out via sharing your experience with us. These words would act as a fuel for helping in improving our services and in accomplishing our hotels goals.

We are extremely sorry for the trouble you have to go through and management have taken the necessary action against responsible persons. We at The Cloud Hotel – Ahmedabad, An Indian brand are committed to provide efficient, warm and friendly services and emphasizing on value for money.

The appreciation and acknowledgement of our guests is always our greatest reward so once again we say sorry for the trouble & hope you would give us second chance to serve you again.

Personally would look forward to welcoming you again.

Warm Regards
Rahul Vaidya
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

It was 05.04.2018. I was there for Ahmedabad visit. So i visited Masala Kitchen Restaurant in Cloud hotel. Nice food & nice restaurant. Service is also good. Food served was tasty & hygienic. They are not providing buffet, you can order only Ala Carte. TV were available on all side walls of restaurant, so we enjoyed IPL match also.

  • Stayed: April 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Dipika1807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCloudHotel, General Manager at The Cloud Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Namaskar!

Thank you for choosing to stay with The Cloud Hotel –Ahmedabad,
We thank you for your time in evaluating our product and services.

We are grateful for the wonderful things and sharing your experience with us. These words would act as a fuel for us in accomplishing our hotels goals. Thanks a Lot to Marge on Cleanliness, Service & Breakfast.

We at The Cloud Hotel – Ahmedabad, An Indian brand are committed to provide efficient, warm and friendly services and emphasizing on value for money.
The appreciation and acknowledgement of our guests is always our greatest reward.
We look forward to welcoming you again.

Warm Regards
Rahul Vaidya
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2018

Good Hotel to stay with the restaurant is also very good. Location is hot for most of the business people and easy to move all around the Ahmadabad city. Ideal for family as well. Rooms are clean and well maintained. Facilities are intact for a 3 star hotel.

Stayed: May 2018
1  Thank _tnandhakumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCloudHotel, General Manager at The Cloud Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Namaskar!

Thank you for choosing to stay with The Cloud Hotel –Ahmedabad,
We thank you for your time in evaluating our product and services.

We are grateful for the wonderful things and sharing your experience with us. These words would act as a fuel for us in accomplishing our hotels goals. Thanks a Lot to Marge on Cleanliness, Service & Breakfast.

We at The Cloud Hotel – Ahmedabad, An Indian brand are committed to provide efficient, warm and friendly services and emphasizing on value for money.
The appreciation and acknowledgement of our guests is always our greatest reward.
We look forward to welcoming you again.

Warm Regards
Rahul Vaidya
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2018

After flying all day I arrived tired and not so fresh in Ahmedabad. What a surprise the Cloud Hotel was! I was greeted with the highest level of service and thoughtfulness and taken to my room which was so fresh, new and clean! The shower had so much water pressure it was ALMOST too much (but not quite; it felt great) and the bed itself was like a cloud. It was the most comfortable bed I have ever slept in; I wish my bed at home was that good! Excellent, quiet and very reasonably priced. I love the Cloud Hotel!

  • Stayed: April 2018, travelled solo
    • Value
    • Sleep Quality
    • Service
2  Thank Rachel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCloudHotel, General Manager at The Cloud Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Namaskar!

Thank you for choosing to stay with The Cloud Hotel –Ahmedabad,
We thank you for your time in evaluating our product and services.

We are grateful for the wonderful things and sharing your experience with us. These words would act as a fuel for us in accomplishing our hotels goals. Thanks a Lot to Marge on Cleanliness, Service & Breakfast.

We at The Cloud Hotel – Ahmedabad, An Indian brand are committed to provide efficient, warm and friendly services and emphasizing on value for money.
The appreciation and acknowledgement of our guests is always our greatest reward.
We look forward to welcoming you again.

Warm Regards
Rahul Vaidya
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018

The rooms are clean and comfortable but really nothing to write home about. However, the service is impeccable. I loved the 24 hour room service so when my jet lag woke me up at 2:00 AM I could order tea or coffee and it would be delivered quickly. In addition, the restaurant was outstanding with a wide array of options and the breakfast buffet was more than adequate. I'd definitely stay there again.

  • Stayed: February 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank gnatpew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCloudHotel, General Manager at The Cloud Hotel, responded to this reviewResponded 24 March 2018

Dear Guest,

Namaskar!

Thank you for choosing to stay with The Cloud Hotel –Ahmedabad,
We thank you for your time in evaluating our product and services.

We are grateful for the wonderful things and sharing your experience with us. These words would act as a fuel for us in accomplishing our hotels goals. Thanks a Lot to Marge on Cleanliness, Service & Breakfast.

We at The Cloud Hotel – Ahmedabad, An Indian brand are committed to provide efficient, warm and friendly services and emphasizing on value for money.
The appreciation and acknowledgement of our guests is always our greatest reward.
We look forward to welcoming you again.

Warm Regards
Rahul Vaidya
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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