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Reviewed 31 March 2016

The first contact is Front desk and at 11 pm after a long day , multi city flights, it is irritating too have " how was your flight? Did you fly XXX airlines? What do you do ?" Kind of small talk !!! Especially if the parallel conversation is " we don't have billing instructions about bill to company !" So you have to pay an advance of the three nights plus XXX"
Room was a typical Novotel Global standard, functional as was the rest of the physical infrastructure. This has become and "events" hotel I think and unsuited to normal business travel ? Service at the restaurants is lacking in basic hospitality training, expectations of service of a certain standard are misplaced. It took three breakfasts to get the fried eggs the way I wanted them !
I still haven't got my credit card charged on the day of check in reversed yet!! Although the relationship manager ran around helter skelter trying to do damage control at check out time when it was obvious that they had "bill to company " instructions !

Date of stay: March 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Satish1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHCC, Director of Rooms at Novotel Hyderabad Convention Centre, responded to this reviewResponded 1 April 2016

Dear Mr. Pradhan,

Thank you giving me the opportunity to speak with you this morning. We have thoroughly investigated and have shared our findings with you by email directly. I look forward to be actively involved in resolving your current concern.

I look forward to hear from you.

Kind regards,

Bijoy Sengupta
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2016

A wonderful hotel with great facilities and a beautiful pool and outdoor area. If you are attending a conference here, this is a great place to stay. The rooms and amenities were great. A 24hr gym, day spa, two restaurants, bar, and café! Lots of great options. The downside is that the hotel is in a gated community quite a way from the main city, but the concierge are happy to organise tours, cabs etc. to help you get around. There is a nice community night market close by which has some great treasurers and finds, as well as nice street food!

Room tip: Most rooms have a pool view - I would ask for this though, as some don't!
Date of stay: March 2016
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Alice K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHCC, Director of Rooms at Novotel Hyderabad Convention Centre, responded to this reviewResponded 1 April 2016

We very much appreciate your comments regarding your stay at the Novotel Hyderabad Convention Centre.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bijoy Sengupta
Director of Rooms Division

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2016

Staff was friendly, rooms were very nice, pool and bar and buffet lunch/breakfast provided by hotel. I lost my watch on the final day and the staff was able to help me find it :) No complaints with the hotel, which is difficult to say with many hotels in India

Date of stay: March 2016
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank shikhark93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHCC, Director of Rooms at Novotel Hyderabad Convention Centre, responded to this reviewResponded 1 April 2016

Thank you for your feedback. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Bijoy Sengupta
Director of Rooms Division

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2016

Date of stay: March 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NHCC, Director of Rooms at Novotel Hyderabad Convention Centre, responded to this reviewResponded 1 April 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 March 2016 via mobile

The idiosyncrasies of India in general aside, I loved my experience here!

People are nice, facilities and great and the service is awesome and always with a smile!

There is always effort to serve on your personal needs, and often there is more than one person attending to you. Drinks at the bar may be a little pricy, but you'd expect that in an establishment such as this.

Definitely my pick the next time I'm back!

Date of stay: March 2016
Trip type: Travelled on business
Thank din0flint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHCC, Director of Rooms at Novotel Hyderabad Convention Centre, responded to this reviewResponded 1 April 2016

Thank you for sharing your experience on Tripadvisor. It is always encouraging to hear from guests who have had a memorable experience with us. Your feedback about our staff towards making your stay memorable important to us. We work hard to keep delivering personalized high level of service, consistently; and it is feedback like yours that boosts the morale of the entire team.

I am glad that you patronize our hotel and I hope you continue to do so. The team and I look forward to your continued visits.

Best regards,

Bijoy Sengupta
Director of Rooms Division

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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