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Reviewed 5 April 2018 via mobile

My wife and I stayed here a couple of days. It was our first visit for hayatt regency hotel and it will not be our last. we had such a lovely time! Great location, it is located between soho square & naama bay, the taxi was waiting at the reception, fantastic spa, bar with a great atmosphere and delicious buffet breakfast. Staff were very helpful and friendly from the reception to the room service! the room was lovely and spotless. Also the pool was so clean the beach as well, Very Good value and would definitely stay here again.
I highly recommended.

Stayed: April 2018, travelled as a couple
2  Thank Al S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lamia A, Director of Marketing at Hyatt Regency Sharm El Sheikh, responded to this reviewResponded 7 April 2018

Dear Guest,

Thank you for choosing Hyatt Regency Sharm El Sheikh and for taking the time to review our property on Tripadvisor.

It is a pleasure to read your kind words and to know that you enjoyed your stay. We thank you for mentioning our great location, our helpful and friendly staff, our wonderful swimming pools and our beautiful beach.

Once again, thank you for sharing your feedback. We do hope to welcome you back very soon.

Kind Regards,

Lamia Assem
Director of Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

We stayed here six nights at the Regency Club portion of the resort in late March 2018. The resort appeared to be less than 30% occupied. We were able to get a ground level room with walkout onto the garden. This simplified getting around the resort because it is a large maze of roads and buildings. Getting from one’s room to the swimming pool can be tricky or take some time.

The rooms are smallish, but allow placement of a second twin bed. The king bed mattress is too soft and left me with an aching back. The rooms aren’t that well insulated as we heard a person in a neighboring room snoring and the dragging of chairs across the floor in the upstairs unit. The free Internet connectivity is barely sufficient for email and appears to vary a lot depending upon usage. For an additional fee of $10 to $30 (depending upon the length of stay) you can upgrade to a better speed that is almost necessary if you plan to do any work or share photos. The download speed of the upgraded service is about 3 to 4 Mb/sec, but this goes down to about 0.5 Mb/sec to the U.S. The increased speed is better, but can also be very slow.

Staff here is friendly, but English can be challenging. The breakfast included with the Regency Club level is adequate, but the breakfast in the main dining room was more expansive. Getting coffee refills at the main dining room required some perseverence.
Lunch can be purchased at one of the resort restaurants. We paid about $30 for two lunches and a bottle of rose wine. Food quality was good.

The main pool includes a water slide that entertains children up to their teens. When were here we pointed out that some child had a #2 accident on the stairs to the water slide. That’s when we moved to the Regency Club pool.

The pool decks and sidewalks in many areas have surfaces that are slippery when wet. One must be particularly careful when walking in these areas, especially on walkway up to the water slide - walk on the cracks.

The dive center is on the beach near the main pool. Rental for fins, mask and snorkel runs 175 EP per day. Dive trips are priced in Euros – and a 2 tank dive will run about 100 Euro per person. A third dive option is available for another 21 Euro. A 47 Euro shore checkout dive is required if you haven’t been diving recently.

Snorkeling is possible just off the beach and is good. You can snorkel wherever you desire, even beyond the swim area boundaries. You’ll see colorful coral and a large variety of fish. Many tour operators stop here so this is a good snorkeling location. I recommend snorkeling with a tshirt to keep from getting sunburn. The Red Sea is a bit cool, snorkeling 30 minutes at a time is manageable.

The Regency Club has an evening cocktail period for two hours (included) that starts at 5:30 with snacks, drinks and some alcohol options. It’s a nice arrangement and an opportunity to mingle with other guests.

We took a taxi from the airport to this resort because we missed their shuttle. It’s about a 10 minute drive and cost us 150 EP. You could probably negotiate it for less. No Uber in this town at this time. The resort shuttle transported us to the airport at the end of our stay for no additional cost.

The resort offers two daily shuttles into town, one at 3pm and one at 9pm. They return after 2 hours. Walking into town appears to take about 40 minutes, but we did not do that and I believe that the resort security would advise against doing so. In town there are a variety of stores and street side restaurants/bars. There’s a local beach there too where you can enjoy some water sports if you’d like. It’s expected to negotiate with most shop keepers, but there are stores where there is no negotiating; especially chain stores.

During our stay room housekeeping was unpredictable and inconsistent and tipping a couple of dollars over a few days didn't help. Not all items were replaced and our room was made as late as 4:30 even though a call to housekeeping at 2:30 indicated that the room would be made “right away.” Our room initially appeared clean, but several used personal items were under the bed from a prior guest, or two, or more. I expected more at a Hyatt. We paid $195 a night for 2 adults and 1 child. This included the Regency Club option that cost an extra $50 a night for use of a separate pool, beach, beverages, and a cocktail time each evening. Ukranians and Egyptians that booked this resort did so at considerably lower prices – so it may make sense to book through a foreign agency.

When choosing this resort we wanted a premium experience and expected that since the price for local resorts was about half of what we paid. While the stay was nice, I did expect more. A few of other points worth mentioning include swimming pools that require some better cleaning and maintenance. The waterline at the pools doesn’t appear to be cleaned and is in dire need of a scrubbing. While there are three showers at the Regency Club pool, only one works. Grounds maintenance staff tends to be visible, a lot. Cutting of the grass outside our room took a worker nearly two days with a lawn mower- it should have been done in a couple of hours. Garden hoses are spread along walkways during the day when this type of watering could be performed at night. Other workers lacked a rake and broom and resorted to using their hands. The hot water in the room ran brown for a while one day – I presume that this was some type of maintenance issue and the housekeeping staff instructed us to simply let the water run until it runs clear. A friend of ours reported an issue with the air conditioning in her room that was never resolved despite promises to do so. Not the expectation I had for a Hyatt.

Access to the Regency Club portion of the resort cost an additional $50 USD a night. It provides access to a separate pool and beach. The separate beach is quite pretty and didn’t have many other clients. The Regency Club also includes soft drinks, water, juices at the pool.

Service in the restaurants gets stretched during busy periods. Our wine that had to be brought in from another bar – apparently took over 20 minutes. A lunch dish wasn’t served as noted in the menu – they comped the item, but it typifies the service here and one cannot be on a timetable at the restaurants.

The resort appears to be safe with security staff posted at the ends of the beach and entrance.

Most of the clientele was Russian speaking – from the Ukraine and Russia. About 30% of the guests were English speaking – from either U.K., U.S., or Canada.
In summary, this resort has western prices for not-so-western service. It’s better than local resorts, according to locals, but be prepared for some compromises.

Room Tip: Ground level rooms provide better access, but you may hear neighbors above
  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
2  Thank cjt51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lamia A, Director of Marketing at Hyatt Regency Sharm El Sheikh, responded to this reviewResponded 7 April 2018

Dear Guest,

Thank you for taking the time to write such a positive review about Hyatt Regency Sharm El Sheikh.

We are glad to know that you were most satisfied with the pools and services provided in general.

We regret to read that you missed the shuttle bus and Housekeeping, as well as maintenance services, did not meet your expectations, please be assured that this will be discussed with our Engineering as well as our Housekeeping Managers in order to avoid these in the future with any of our guests.

Once again, thank you for reviewing Hyatt Regency Sharm El Sheikh. We look forward to welcoming you back very soon.

Best regards,

Lamia Assem
Director of Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

It is my 4th visit to Hyatt Regency Sharm, I cannot imagine staying in other place while being in Sharm El Sheikh. But this time was different because it included some business affairs. I had a successful meeting with Mr. Ahmed Moheb (Director of Sales) and Mr. Adel Adas (Sales Manager - Events) in order to discuss the possibility to organize events & conference at the Hotel. We had a fantastic detailed hotel inspection by Mr. Adel and knew all the available facilities there (Meeting & Conference rooms, Catering, Communication & Media Tools…).
Of course all Hyatt employees are professionals & welcoming all guests. But I would like to give a special Thanks to Eliwa; Biomy; Alaa; Sameh; Amr Hamoda; Walid & Mr. Emad at the Front Office and all the Concierge Team for Golf Car they really helped us a lot to see all hotel's areas. Also the Restaurant Team: Saleh, El-Komy, Abdelsattar, Mohamed-Waiter & Chef Eman who make best Lasagna ever, Chef Mohamed and of course my dear chef Abdel Maksoud (who make me addicted to patisseries). And will not forget Mohamed Saied from the Housekeeping who completed my stay at the hotel. Thank you Hyatt Regency for making every holiday the best one ever.

Best food ever. The breakfast buffet was satisfied and rich with lot of options and offering fresh juices and fruits daily. Dinner is perfect and the menu change daily. I really liked the new Barbecue Area (Chicken/Meat).

Room Tip: My room was 6105 Sea Front View and all the Sea Front view rooms are the best there, I highly recommended it for everyone
  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Service
Thank Magdy_Mostafa_2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lamia A, Director of Marketing at Hyatt Regency Sharm El Sheikh, responded to this reviewResponded 7 April 2018

Dear Guest,

Thank you for taking the time to review Hyatt Regency Sharm El Sheikh on Tripadvisor.

We are delighted to read your words and we thank you for your comments about our friendly and helpful colleagues. They indeed do their best to make our guests happy and to make your stay memorable.
We really feel honoured to read it is became your home away from home.

We are very much looking forward to your next visit in the near future.

Warm Regards,

Lamia Assem
Director of Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

The grounds are beautiful. After climbing over dead coral you can snorkel and see many beautiful fish right at the resort. The breakfast buffet is wonderful with plenty of options. I understand the need to close the beach at 6pm; the lion fish come up really close to shore. We were hoping to spend the evening in the hot tub or pool and they close that at 6pm- I have no idea the rationale behind that. Arranged a pickup at the airport and they sent a sedan. We had 5 people and had to sit in each other’s laps. We had to pay for the pickup but got a free shuttle back to the airport. I’m not sure if there is free pickup- not well communicated. Our room was fairly well clean with a balcony but there was a framed picture in the bathroom above the tub and it had a lot of mold on the glass and was never cleaned off during our 4 day stay. Our flight didn’t leave until almost 10 pm and they refused to budge on a later checkout. We were able to store the luggage and use the facilities but who wants to swim in the sea or pool if you can’t rinse off or change anywhere? If there were places to rinse off and change we were not made aware of that. We might try another resort if we ever get a chance to go back to beautiful Sharm.

Stayed: March 2018, travelled with family
1  Thank Nancy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lamia A, Director of Marketing at Hyatt Regency Sharm El Sheikh, responded to this reviewResponded 5 April 2018

Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor. We appreciate your kind comments about the hotel in general. We have also noted your comment about the bathroom and late check-out and will highlight this to the team to ensure that this is closely monitored.

Your referral is our biggest compliment and we look forward to welcoming you back very soon.

Kind Regards,

Lamia Assem
Director of Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Terrible service. Food takes a lot of time to be served (45 mins for fries!) Waiters are UNFRIENDLY and sometimes rude. Shisha is not allowed (they r the only ones who serve shisha in the restaurant by the beach and it’s AWFUL!) No shisha served by the pool. Pools are very small. Other hotels in Sharm have much wider and bigger pools. Above all, we asked them to store some medication in the refrigerator on our last day until we leave to the airport (diabetes medication!) It was time to go to the airport, but they couldn’t find the medication! After a lot of argument, they searched again for 20 minutes before they found it! We will never stay at this hotel again.

Stayed: April 2018, travelled with friends
4  Thank Malek J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lamia A, Director of Marketing at Hyatt Regency Sharm El Sheikh, responded to this reviewResponded 3 April 2018

Dear Guest,

Thank you for taking the time to write a review about Hyatt Regency Sharm El Sheikh.

We regret to read that the service provided did not meet your expectations, Please be assured that this will be discussed with our management staff in order to avoid this in the future with any of our guests.

Once again, thank you for reviewing Hyatt Regency Sharm El Sheikh. We look forward to welcoming you back very soon.

Kind regards,

Lamia Assem
Director of Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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