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All reviews ayman fawzy special thanks the house keeping staff huge territory animation team large swimming pool old market home away from home housekeeping manager sim card clean rooms shuttle bus to the beach location is great perfect hotel ground floor beach staff big thanks
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Reviewed 17 August 2018

The location of the hotel was good. The employees are very interested, especially the animation team is very successful, they made me not spend this holiday well and special Thank you Hisham Etsh and hope to see you soon again :)

Room Tip: Choose from the rooms in the main building
  • Stayed: July 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Ahmet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom4, Manager at Il Mercato Hotel & Spa, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to write about your stay here with us we are delighted to read you had such and enjoyable vacation, your comments are much appreciated.

It was a pleasure to have you stay with us and once again thanks you for your feedback and we look forward to welcoming you back again in the near future

Regards
Aziz Ramadan
Room’s division manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018 via mobile

Based on good reviews we’h visited this hotel. It was the most horrible 9 days in my life. The hotel is a maximum of 2+ stars and no more.
It is interesting to look at those people who write good reviews. Perhaps this is even done by the hotel staff to maintain their level on the Internet. But in reality it looks awful.
Service and the staff at the lowest level,in the hotel half of the equipment and appliances doesn’t work. As in the toilets in the lobby and in bars. Pools are very small and doesn’t pull at the level of 5 stars. Sunbeds are sorely lacking. The hotel is designed for 1000 people, but there are only 20 sun loungers for each pool, totaling 80 for the whole hotel.
More over inside the hotel the dirt is EVERYWHERE. Nobody event doesn’t try to clean all this chaos.
Someone writes about good animation, for me it was not like that at all. One hour in the evening, a weak performance and one dance of all animators - this is not animation guys.
Do not waste your money and precious holidays on this hotel.

Stayed: July 2018, travelled with family
Thank ollyspring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom4, Manager at Il Mercato Hotel & Spa, responded to this reviewResponded 3 weeks ago


Let me extend you our appreciation for choosing IL Mercato hotel for spending your vacation.

On behalf of the entire Management of IL Mercato, kindly accept our sincere apologies for any inconvenience encountered by you along your stay.

It was a pleasure to have you stay with us and once again thanks you for your feedback and we look forward to welcoming you back again in the near future

Regards
Aziz Ramadan
Room’s division manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018 via mobile

thanks il mercato and really all the staff so respect and so activate thanks so much to all the animation team so funny and really so amazing at night on the roof and they amazing show thanks all team thanks so mucg ETSH YOU ARE AMAZING thanks bondok ali amr miky mariam we will back so soon

Stayed: August 2018, travelled with friends
Thank Hamde M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom4, Manager at Il Mercato Hotel & Spa, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to write about your stay here with us we are delighted to read you had such and enjoyable vacation, your comments are much appreciated.

It was a pleasure to have you stay with us and once again thanks you for your feedback and we look forward to welcoming you back again in the near future

Regards
Aziz Ramadan
Room’s division manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018 via mobile

We decided to visit sharm sheikh as a group and we booked this hotel based on good reviews on TripAdvisor but unfortunately it was disappointed and bad experience to stay there and really am wondering how families are equipped such place.

First of all we arrived early morning and we knew that check in should be on noon but we only asked them to let us enter the breakfast buffet with no positive response.

They wait until buffet closed then they provided us by the bracelets.

However we were staying at lobby were they have the worst internet coverage ever.

We checked in afternoon with a missed 3rd bed and no toiletries in the bathroom in addition to stacked bath tub.

We requested the room service 3 to 4 times with no response since they are busy.

Regarding food they have the worst food ever excepting boiled eggs and lettuce, however people have deferent tastes.

The cleanness is above average.

The location not on beach but they have a shuttle bus for to beaches and also the place have a lot of restaurants pharmacies, tattoo shops, souvenirs and clothes

They have a entertainment team for kids and adults on daily basis located on roof top

Rooms have balconies

I hope that management will consider the above to improve their service

Stayed: August 2018
1  Thank Ghaith P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom4, Manager at Il Mercato Hotel & Spa, responded to this reviewResponded 3 weeks ago

Let me extend you our appreciation for choosing IL Mercato hotel for spending your vacation.

On behalf of the entire Management of IL Mercato, kindly accept our sincere apologies for any inconvenience encountered by you along your stay.

It was a pleasure to have you stay with us and once again thanks you for your feedback and we look forward to welcoming you back again in the near future

Regards
Aziz Ramadan
Room’s division manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018 via mobile

It's the best hotel really very nice holiday in il mercato and all the staff thay very good and the room very nice and the best animation team thay very active and thay let me soo happy.. Bondok..sofiia.. Hisham.. Mariam.. Ali really big thanks for all of you good job

Stayed: August 2018, travelled with family
Thank Shada S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom4, Manager at Il Mercato Hotel & Spa, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to write about your stay here with us we are delighted to read you had such and enjoyable vacation, your comments are much appreciated.

It was a pleasure to have you stay with us and once again thanks you for your feedback and we look forward to welcoming you back again in the near future

Regards
Aziz Ramadan
Room’s division manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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