We arrived on the 21/7/17 quite late in the evening with our 7 year old and 17 month old, first thing we were given were forms to fill out name passport number etc... We were then given our room key and was told to find the room, no other information or if we could get food or where to get a drink just basically see you later..
Once we got to our room thus is where the disappointment started, the room was filthy, cigarette ends in ash tray, dirty dirty toilet and bathroom, fridge didn't work front door didn't even close from inside, I'd already emailed hotel previous to our arrival requesting a cot but all we had was a standard double bed for the 4 of us . My husband went back up to reception to to ask to be moved to another room but the very helpful (not) receptionist Walid said its not my problem or job description. He was just rude and didn't want to help. My husband then spoke to Samir the assistant manager who said we couldn't move until the following day, he again requested a cot.. On his return from reception my husband had to find his way back to room ,we were down near the beach /aqau park which is in virtual darkness, he was walking on the footpath then next minute fell 3ft into lazy river. He had to swim in darkness to try to get out now soaking wet and broken phone. We just thank god he wasn't pushing the buggy or had our daughter with him.. (On closer inspection the following day we found the safety rope was missing and laying on the floor to stop you from walking into the lazy river). We had to stay in the dirty room all night with our suitcases pushed up against the front door and baby had to sleep in pushchair because no cot arrived.
The following morning we waited in reception to talk to the general manager. He seemed nice at first promised our room would be sorted straight away ,this was just talk our room didn't get sorted until nearly 3pm and he just wasn't concerned at all about my husband falling into lazy river. That night we took GM down to where this had happened showed him the safety rope on the floor he said he would sort it ,but it was still laying on the floor 2weeks later and probably still is.. He said there was light which was moonlight and that was sufficient..what a joke! In the evening the Aqua park is in darkness , you walk through this to get to the entertainment in theater so just be careful especially with kids because there is nothing to stop you falling in the pools. Only real complaint about our new room was we constantly found worms in the shower other than this it was ok to sleep in.
Regarding pools they are cleaned in mornings but to be honest need a good scrub, around the pool bar people have actually written there names in the scum line and of a night you can see all the dirt and rubbish floating on top of the water. Aqua park does get very busy ,it has some good slides but river Rapids only work for 40 mins a day (2 x 20 mins ) which is bit disappointing. Wave pool wasn't working at all because a child had drowned in there the week we arrived, I'm surprised there are not more accidents with the lack of safety in this hotel.
Food was appalling in the main 2 restaurants it's very repetitive and always cold you will only find a queue for chips and pasta. We did have a nice Chinese meal this was cooked by chef Sherif who is lovely and well worth a mention. The Mexican in palace side was also good. The Lebanese is terrible the food not cooked properly my husband was ill for 2 days just glad me and my daughter didn't eat any of it, the waiter in charge Amr has a really bad attitude. Beach bar restaurant is like a cattle market with only 2chefs preparing and serving they definitely need more staff here at lunch. Other than that there is a nice McDonald's at the senso mall down the road. Also it decreasedm is only served at lunch and dinner time if you want it inbetween you have to pay for it.
Evening entertainment was ok but not great, it would be nice to have more entertainment around the pool bar in evenings and not just the 1night that it currently is (Wednesday night singer). Other than this you have to walk through dark Aqua park to theater on the beach. Would've been nice to have some of the kids songs in English.
We found Aseem , Gerges and Mohamed (usually in operator room) on reception really nice and helpful the rest of the staff were rude and useless, management don't seem to give a dam also Olga on guest relations was horrid, she obviously has OCD and found it acceptable to shout and tell my 7 year old daughter off for literally putting her hand on her desk, I find this unacceptable and out the of order making my child upset for putting her hand on a table , not very nice woman. Most of the staff only give you the time of day if your throwing money at them, we did tip people but not so they'd say hello to us.
This hotel should definitely only be 2/3 star rated by Egyptian standards. All we can say is thank goodness for the wonderful weather.
- Official Description (provided by the hotel):
- Titanic Beach Spa & Aqua Park is located on the amazing sandy shores of the red sea, offering it guests a wide variety of fabulous activities making it a dream come true vacation. The resort will have the biggest Aqua Park in Hurghada, with its numerous water slides, wave pool, rafting river, an endless adventure of pleasure. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Hotelopia, LoveHolidays, Booking.com and 5viajes2012 S.L. so you can book your Titanic Beach Spa & Aqua Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Titanic Beach Spa & Aqua Park Hotel Hurghada
- Titanic Beach Spa And Aqua Park
- Titanic Beach Hotel Aqua Park
- Titanic Beach Resort Aqua Park