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“Failed to Refund my Money”

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Galapagos Tortuga Bay
Ranked #16 of 21 Hotels in Puerto Ayora
Reviewed 3 April 2017

I booked the stay when the website listed the hotel as in the CBD. They subsequently moved the hotel out of town without notifying me. When I arrived for check in the hotel was closed. I called and they said they would refund my money as I needed to stay in the CBD. Never happened and I have been dealing with the credit card company ever since.

  • Stayed: January 2017, travelled solo
    • Service
Thank KenPinDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 13 reviews

Reviewed 19 July 2016

The Garden is very conveniently located to the port of Puerto Ayora (maybe two blocks). It has nice rooms and some separate apartments for larger parties. The staff are very helpful. The breakfast buffet is delicious and a great way to start the day. The pool is a nice respite at the end of the day. The ping-pong and pool tables are also good for family fun. As in all of the Galapagos archipelago, internet is available but spotty. There is a good internet cafe at the base of Baltra Street.

Room Tip: You can have eggs your way, just ask. Ask for any help you need, the staff is VERY helpful
See more room tips
  • Stayed: June 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank allani28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2016

first, the staff is the best, very sweet, polite, and always smiling. Don't speak much English, but, we used google translate. the cook is awesome, she will make you something to take on early morning adventures if you ask. they had no TV when we were there in May, said cable was coming soon. no refrigerator or tables in rooms. AC worked great, place was always clean. they do not supply toiletries (paper only) you can buy beer $6 and Gatorade, $3. they will play kind of music you like while at pool, and also help you learn to snorkel. need a cab $5, into town, they will call for you. overall, we didnt miss the TV and had fun learning Spanish and playing pool with the staff.bring earplugs, lots of chickens and roosters in the early morning and until sunset. internet very slow, best to use in lobby. The staff are the best ever, please tip them, they work so hard.

  • Stayed: May 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank DENISE G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2016

I highly recommended , just stayed few days ago! wonderful place with excellent service!
It seems that their is a new management, which are really friendly and very helpful.
The Hotel is located in the highland, few minutes by car from the town , where the hotel staff can call a taxi service and time you want.
I felt a lot of peace, staying in Galapagos Garden

  • Stayed: March 2016, travelled with friends
    • Value
    • Rooms
    • Service
3  Thank swisstraveler_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina P, Director de Relaciones con Clientes at Galapagos Tortuga Bay, responded to this reviewResponded 9 May 2016

Dear guest,
Sorry for the delayed response. It was such a pleasure to assist you. We enjoy you appreciate our location because that is we want to share with our visitors, nature and peace. If sometime you decide to come back, we will be pleased to host you.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017 via mobile
Google Translation

Stayed: November 2017
Thank Julio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Galapagos Tortuga Bay

Address: Thomas de Berlanga s/n, Puerto Ayora 200350, Ecuador (Formerly Hotel Galápagos Garden)
Region: Ecuador > Galapagos Islands > Santa Cruz > Puerto Ayora
Bar / Lounge Free Breakfast Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 21 Hotels in Puerto Ayora
Price Range: €89 - €114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Galapagos Tortuga Bay 3*
Number of rooms: 35
Official Description (provided by the hotel):
It is a hotel located in Santa Cruz, Galápagos, the building was constructed to be found to provide the best hotel services and lodging. It has 35 rooms equipped with latest technology and alarm management, intelligent building, and handicapped accessible areas. Has service restaurant seating 150 people and can enjoy local and international cuisine. It also has a meeting room, pool, jacuzzi, gardens and green areas. ... more   less 
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Also Known As:
Galapagos Tortuga Bay Galapagos Islands/Puerto Ayora

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