I had booked the Casa Natura based on the reviews and also their website which depicts the hotel as a charming boutique hotel. Sadly there was nothing charming about this hotel.
When we arrived to the hotel and I checked out the "pool" area it looked nothing more then a mosquito bathing pool to me and that the property had not been repainted or used in a few years. Our room faced the back, which again was the sad sight of the "pool area" but also just a dismal looking sight of construction around.
The bathroom was ok and we did have hot water but my bedding was stained and also they did not provide mattress pads on the beds which grossed me out, besides the stained bedding. I don't know why they would put down stained sheets to paying customers as they were pretty visible stains.
The hotel does try to scam you on the taxi service so anyone coming in DO NOT Book it with this hotel. They told me it would cost $40 PER PERSON...so $80 for 2 people to take you to town meanwhile the taxi service that is provided by town has a flat fee of $18. This corporation in Quito just is trying to take advantage of people who would book a taxi with them for convenience sake but don't do it. They had no answer to why they would charge per person when i asked considering the driver would be going to the same location. What a scam.
Also same message regarding their tours. I was hesitant to book with them and glad I didn't as they DOUBLED the pricing on what other people paid on tours that our friends at the hotel went on. Not like a 20 dollar surcharge but DOUBLE. A rip off.
I also had problems the evening after I checked in as my company that I used like Expedia did not update the reservation to 2 people as I had asked. The guy working the front desk called at 9pm to say I would have to pay another 100 to stay in the hotel, meanwhile it should have only been $45 according to the travel company. Again, trying to scam the customer out of more money then actually they advertise.
That morning I checked out.
Between the unhygienic bedding, not charming hotel atmosphere and false advertising of pool and breakfast being nothing more then a vat of eggs (not so good) I was happy to leave and switch to a WONDERFUL hotel worth every penny on the Island (Angermeyer)
The only positive experience I had was with Amy, the hotel manager, who was patient and understanding when explaining my disappointment with the hotel.
Its sad that I had already prepaid $600 and nothing could be done for a refund, nor were my complaints to corporate office dealt with as they said "they will get back to me". I wasted so much money and had such a stressful arrival to my trip at the Galapagos.
Don't waste your money here as they will do everything to scam and get yours.
- Official Description (provided by the hotel):
- Galapagos Islands hotel is a new small charming hotel with 15 air-conditioned rooms designed to provide with comfort and leisure for the adventure traveler, including facilities such as pool, bar, breakfast area and different recreational areas. The hotel is located in the residential area of Puerto Ayora, 8-10 minutes away walking distance from the fisherman's pier and the town's main promenade where most of the boutiques, restaurants and art galleries are located. ... more less
- Reservation Options:
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- Also Known As:
- Galapagos Islands Hotel Puerto Ayora