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2 - 7 of 36 reviews
Reviewed 16 May 2016 via mobile

I feel like we were scammed. We booked hotel in centre if city and under a different name and when we showed up it was about a 10min car drive to city and under a different name. When we asked they pretended that it must be our booking site but I looked on 3 different booking sites and all were the same. You have to take a taxi in every time. The actual hotel is nice. Big rooms. Quiet. Pool was nice. But for us it is all about location and was very disappointed.

Stayed: May 2016, travelled as a couple
1  Thank Albert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2015 via mobile

We went for a family vacations to Galapagos and we choose this hotel we were really disappointed for the location of the hotel is really far from downtown you must use taxis for move. You need to think that you will not expend much time at the hotel so you do not need a fancy hotel instead look for something clean and in a good location (downtown) so you will be close to everything.

Stayed: November 2015, travelled with family
2  Thank juanrek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2015

We enjoyed the peace and quiet but this hotel has some issues with water pressure.
Food was ok and our room was clean and confortable. Managers and staff very good and very helpful.
Because of our location Taxis always necessary to do anything.

Room Tip: Wifi in lobby only no dif in rooms.
  • Stayed: September 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank welltravelled019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2015 via mobile

We were sold this hotel as a all inclusive luxury resort,but not with the name of Tortuga Bay,but as Galapagos Garden hotel.The reason for that is because it doesn't have any bad reviews as Galapagos Garden so when you get there ,they will tell you we just changed the name.The food is very basic,its what you should expect from the charity organisation on the streets for free.If the whole food is not finished,don't worry,they will mix it with something else and give it to you as your next meal.Don't dare to ask for more food if you are hungry,as for them all inclusive mean,1egg and a mini bread roll,the dessert is 1grape,a mini slice of banana and a tiny piece of water melon.The rooms are basic but good size,if you want a hot shower,you need to let the water running for 15-20 minutes before you get hot water.Nobody speaks English.The swimming pool look like it never been cleaned and the jacuzzi is with cold water.As for entertainment,you can play pool (but the 1-5 balls are missing) so you can start from ball 6 and the table lean on one side.The wi-fi works only near the reception but if more than 2/3 people are connected it doesn't work.
Dinner is 7pm-8pm,but if you arrive 7:25 the kitchen is cleaned up,as the same 2 lady's are cooking breakfast,lunch and dinner and they can't wait to go home.All inclusive drinks are considered a glass of juice with your main meal and a cup of coffee.If you are thirsty you have access to water at certain times.You can have a snack 5-5:30pm (crisps,water or juice in a plastic cup)
Don't go there as is one of the worst hotels I have seen,,and I have been on few around the world.

Stayed: August 2015, travelled with family
2  Thank selenicari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2015

I stayed in this hotel with a group of friends, and we had a terrible experience. Noone at least tried to speak any other language (we tried 3 more, apart from Spanish), which is odd for such an international place. Besides that, the manager tried to rob us many times. The website said the hotel offered breakfast, but I've never seen such a bad breakfast before. Not even in hostels. We were hungry short after having had breakfast. The website also said the hotel was a 7-minute walk away from the center. Instead, we had to take a cab, an the trip never took us less than 10 minutes. BY CAR! We had to spend lots of money on taxis. One of the taxi drivers told us that the hotel used to have a bus to take guests to the center, but the bus was broken. Not only did the manager not tell us about the broken bus, he also refused to pay for the taxi expenses. Also, for new year's eve (2014/2015), the manager told us that he would make us supper, and charge 100 dollars for 9 people. There wasn't enough food for even half the people, and after dinner, he wanted to charge us twice as much. We were all highly offended, and would never go back to that hotel, or any other from the same owner. DON'T STAY THERE!!
The only good thing is that the hotel is not dirty, but it's way too expensive for the quality.

  • Stayed: December 2014, travelled with friends
    • Service
4  Thank Paulo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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