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Reviewed 14 August 2018

I stayed at Ceasar's but gambled at Bally's. It could be cleaner. It was pretty crowded. At least half the tables were not open at all in the three days I was there. I think there is currently a dealer shortage. And the sportsbook needs work and better employees.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
1  Thank Alison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarsCustomer... A, Guest Relations Manager at Bally's Atlantic City, responded to this reviewResponded 15 August 2018

Hi Alison !

Thanks for your review of Bally’s Atlantic City! We are delighted to hear you enjoyed your experience! We appreciate you choosing Bally’s Atlantic City and hope to welcome you back soon! Your next visit we suggest you try Noodle Village for an authentic Asian meal.

Carson, Customer Relations

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Reviewed 14 August 2018

This was a day trip for gaming. The dealers were nice and helpful. The atmosphere is is great. It's away from the noise of the slot machines. If you like really cold air conditioning, this is the place for you.

  • Stayed: August 2018, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
1  Thank deedee1736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarsCustomer... A, Guest Relations Manager at Bally's Atlantic City, responded to this reviewResponded 15 August 2018

Hi Deedee !

Thanks for your review of Bally’s Atlantic City! We are delighted to hear you enjoyed your experience! We appreciate you choosing Bally’s Atlantic City and hope to welcome you back soon! Your next visit we suggest you try Boardwalk Cupcake if you are looking for something sweet.

Carson, Customer Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018

The problem started when I checked in. Even though I reserved a king bed and told the Ballys reservation person (in the Philipines) that I would be checking in between 10 and 11 PM when I got there at 10:30 they said they had no king beds and offered me 2 doubles for my wife and I to sleep on for our anniversary. They said there is not guarantee that you get the room that you reserve when you check in after 8:00 PM.
The casino looks and feels old and has a musty smell. I assume this is typical after years of smoke and beach.
The room was clean and cleaning service was fine.
We were there for 4 days. Not once were we asked if we want a drink in any part of the casino.
There is no longer a spa at Ballys. We were told we can go to Caesers to get a treatment. But, even my wife got a treatment at Caesers I would not be allowed to use the gym with her at Caesers. I guess we can celebrate our anniversary by working out in a gym in different casinos.
We eat plant based food and there were no good options in Ballys. Caesers and Hard Rock did have good options.
The only reason to stay at Ballys is for price and if you are a higher rewards member for comps.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank quasiguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarsCustomer... A, Guest Relations Manager at Bally's Atlantic City, responded to this reviewResponded 15 August 2018

Hi!

We truly appreciate you taking the time to contact us with your concerns and suggestions. We are so sorry for any inconveniences during your stay. Please know that I will forward on your thoughts to our management staff for their consideration in future business decisions.

Danielle, Customer Relations

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Reviewed 14 August 2018

I usually go to your casinos at least once a month. I have stayed overnight several times this year and I plan on staying overnight at least one or more times.i’ve been Going to your casinos since 1986 and will continue to go especially since I am now retired. My only problem is I feel the rewards are not that great with all the money I have spent there all these years.

  • Stayed: July 2018, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
1  Thank t3475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarsCustomer... A, Guest Relations Manager at Bally's Atlantic City, responded to this reviewResponded 15 August 2018

Hi !

Thanks for your review of Bally’s Atlantic City! We are delighted to hear you enjoyed your experience! We appreciate you choosing Bally’s Atlantic City and hope to welcome you back soon! Your next visit we suggest you try Mountain Bar if you are looking for fun and drink specials.

Carson, Customer Relations

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Reviewed 14 August 2018

Bally's Atlantic City (and perhaps Caesars AC and Harrah's AC as well!) has resorted to a very cheap move by not giving new members and Gold players who take the round-trip casino bus package their $20 (in my case) in slot cash. No, now you'll get a $20 food voucher. CHEAP move as I don't go to Bally's for their restaurant/food options!!! Players who are Platinum and Diamond will now have the option of receiving the $20 slot cash or a $20 food voucher.

Room Tip: It's been years since I last stayed in a Bally's room.
  • Stayed: August 2018, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
1  Thank das1000me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarsCustomer... A, Guest Relations Manager at Bally's Atlantic City, responded to this reviewResponded 15 August 2018

Hi!

We truly appreciate you taking the time to contact us with your concerns and suggestions. We are so sorry for any inconveniences during your stay. Please know that I will forward on your thoughts to our management staff for their consideration in future business decisions.

Danielle, Customer Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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