Well day 1 at the Decameron, very little is explained at the front desk about instructions of what to do, probably because it is so busy, employ more staff and have more than 2 people checking in the guests, long queues in 30 plus degrees is rather annoying and not pleasant, explain where to go for lunch and that there is more than just one place. You pay a lot of money for the Hotel, and to go to the restaurant which is jam packed , and then be told you have to share tables with people you have never met before, when all you want to do is have your privacy is not high class hotel style, its a holiday camp for kids.. There are not enough bell boys, and to have to wait 30 minutes on one in 30 degree plus heat to get your bags to the rooms is also a result of not enough staff and too many guests. When you pay for a hotel which boasts wifi , you actually expect it to work, which it does not, as they are quite well aware, also the signal for connection of phones is poor. The Rancho Steak House a restaurant within the complex would be the worst run I have been in in many years of travelling. We were first to enter the restaurant, first to order, but then watched 8 people beside the kitchen get served, and after the two nearest us got their meal, and we had been waiting 30 minutes, Steak and my wifes chicken are not a 30 minute cook job, I complained where was our meal, within 1 minute it turned up, LUKEWARM, it had been sitting getting cold in the kitchen, no apology was received , would have at least made up for the mistake. So we went to the beach, beautiful private beach, a real highlight, swam most of the day, by now we had the run of how things worked and where to go for breakfast lunch and supper, and so we go up to the room for a nice refreshing shower to have a few drinks before supper. No water. Call the front desk. One of the pipes have burst, give us 15 minutes and it will be fixed. 1 and a half hours later, and all the kids screaming Agua agua agua, And this is supposed to be a high class hotel resort. Not a great start huh. Thankfully we were introduced to the Italian Restaurant, the staff were magnificent there and were very couteous and very helpful. A word to the staff and management, you run a huge resort and to have a rule that men must dress for supper and should wear TShirt not a singlet or sleeveless shirt is sexist to say the least, I saw women allowed to enter the restaurant wearing the same over a bikini top , and 100 % of the women were wearing sleeveless tops or singlets. Not a good practice to insist men have to dress differently, change it, or you might receive more than 1 complaint Next day we went on an excursion which was from 1:00pm till 5:15 pm , on arrival back we realized there were no available snacks, past the time, and we were booked for 8.30 meal for supper. We asked several staff if there was anywhere we could get something to eat within the complex, they all told us no. Knowing what is in your resort complex should be elementary, and the fact that your souvenir shop, which we found out the very next day sold crisps, chocolate bars and ice creams to name a few, had food and we had to wait for 3 hours tilll supper really is unacceptable. I totally would not recommend this place if you want to go as a couple, the place was full of kids, not that it is a problem, but it certainly does not allow for much privacy, and the ones there were under little to no supervision, banging on doors of people at 4:00 am in the morning, considering they were under age minors what the helll were they up partying at that time. Did not enjoy the stay and will not be going back to the Decameron.
- Official Description (provided by the hotel):
- This complete resort is located on the shores of one of the most tranquil beaches bordering the majestic Sierra Nevada de Santa Marta, with more than 200 meters of coastal property, villas, a convention center and an enormous tower with privileged views of the Caribbean Sea. The property is located 20 minutes from Santa Marta, one of the oldest cities of America, known as the ‘Most beautiful bay of the continent’, as a result of the exuberant post card that combines a coastal area and a mountain range 5,775 meters above sea level, making it the tallest mountainous littoral formation in the world. From our resort you will be able to visit this tourism area’s main attractions, such as the historic and cultural center of Santa Marta, the ‘Quinta de San Pedro Alejandrino’, final resting place of Simon Bolivar, and the Aquarium and Sea Museum that house diverse marine fauna specimens and host dolphin shows. ... more less
- Reservation Options:
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- Also Known As:
- Decameron Galeon Santa Marta
- Decameron Santa Marta
- Decameron Galeon Hotel Santa Marta