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All reviews pier bar san andres seafood shows at night private beach colombian pesos a la carte restaurant family vacation rooms are big marazul mangroves acuario aquarium island downtown disco caribbean
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Reviewed 3 December 2015 via mobile

The rooms are average and the bathrooms below average, in fact the first bathroom had a leak and smelt so we had to move. Staff indifferent on arrival although they warmed up during our visit. Meals are buffet and average although you can prebook two sit down restaurants of which Caravelle is the best. But there is a strange booking procedure. The best is the location on the coast with a small beach and a nice pier with a bar. The island is well worth a visit

Stayed: November 2015, travelled as a couple
3  Thank Zetat0urs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2015 via mobile

Wifi is too weak, intermittent signal.

Convention center is not adequate.

Morning starts so late for business (breakfasts time is up to 7:00 am)

Rooms are too old and food is so-so.

The worst, staff attitude, which is not good, people works as if they were having a bad time, all the time!
No answers for questions, in general, bad customer service.

Definitively it's not a hotel for business purposes, they are not prepared for it.

Stayed: December 2015, travelled on business
2  Thank carvilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2015

Excellent facilities and food was at the highest level wine selection, it was charming and the staff couldn't have been more helpful and atmosphere is relaxing. I just adore this place and had a great stay. I recommend this hotel highly.

Stayed: June 2015, travelled on business
Thank patrik p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2015

This is a great family resort when you overlook its imperfections. The grounds are like a botanical garden. The architecture may seem a bit dated but don't let this get you down. This resort is a hidden gem. When I visited, I met many friendly guests from Colombia, Argentina and Chile. This is a great place to relax. The staff works hard from morning to night. The staff leads activities day and night. My kids fell in love with Reina and her co-workers. The staff worked hard to make sure everyone felt included (young, old, shy, etc...). The staff who perform the dance shows work hard and gave great shows of traditional dance. The live bands were amazing. My favorite singer was about 80 years old. He single handedly got the entire audience to dance (feeling hot hot hot.... how you feeling?!). Snorkeling trips to the coral reef leave from the pier at the hotel. The resort has a great view of the ocean and nearby cays. This is a place where the sea is a different color depending on the depth of the water. The snorkeling trip was spectacular. Highlights included seeing eels in the coral reef and standing in shallow open water as cow nosed rays swim around. We even saw one Eagle Ray. The highlight was a catamaran tour a few kilometers south of the resort. The resort is all inclusive. The resort is being renovated (restaurant and rooms were being renovated when we visited) and the beach is small. There is a spectacular beach accessible for hotel guests a few kilometers south of the resort. The location was perfect for us. We are a family from 9 years to 81 years. It is far from the city center which was great for folks like us who were looking forward to getting away from the city. The resort wasn't perfect but it was perfect for us. It was a great location where we enjoyed spectacular day trips for snorkeling and an encounter with rays. My in-laws enjoyed the peaceful catamaran (sailboat ride). The ride was just the guide and the six of us. There was no one else on this private tour. It was the highlight of the trip for my in-laws. My kids loved the snorkeling trip. We saw so many different types of fish, at least three different types of eels and two types of rays. We look forward to visiting San Andres again.

  • Stayed: August 2015, travelled with family
    • Location
    • Rooms
    • Service
4  Thank MMcdon8267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2015

Crowded hotel with small beach, not sure why is more expensive that the other on the island, its far from the city center. People is very helpful, food is average, is far from a nice vacation I prefer a hammock than the stay on the hotel

  • Stayed: October 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank foxwake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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